We stayed at the NH Krystal just at the end of it's life as the El Senador, this is now 3 years ago. After reviewing so many options, we chose Cuba for it's beaches and we were not disappointed one bit. I see from the more current reviews that the much of the same saff is still there, which is... more

Hotel was really nice. Only half of it was open though but was still good. The beach was really nice aswell, but normally gets busy after 10am, so if you want sun loungers get there early. Theres not much to do at night, so if your lookin for somewhere lively, don't book here. I went with my boyfriend, we met... more

We stayed here for 2 weeks and had a brilliant time! Only half of the hotel is open which thomas cook do not tell you when booking! If you're looking forward to the adult only pool you can forget it! The rooms are big and very nice but the air con was not good at all! The food is fine... more

Went to this hotel 2 years ago was nightmare as building work going on all around us staff made our stay best they could. Got cheap deal this time so went for weather and staff, but was greatly impressed im a fussy eater but always found something i could eat every meal time. Some staff recoginsed us and were brilliant... more

I was quite concerned how this trip will turn out since many wrote about horrible food, poor service, hotel not being up to the standard and so on... I was there from July 17 - 24 and here are my impressions: Beach (most important for me - otherwise I would not be going south): It was great. Resort is quite... more

This was our third time in Cayo Coco, we stayed at the NH Krystal from July 16th - 23rd, we stayed at this resort when it was El Senador, we preferred it the first time, but still it was ok, the children's entertainment was not so good, I think the staff should try a little harder and come to the... more

I traveled from the 16-23 of July, with my wife and three teenage boys. Let me start with the location, great beach possible the best I have seen. That being said the rest of the resort has the making of a true 5 star resort. The lobby bar open 24/7 which over looks the pool (what a great place to... more

Just arrived back from a 2 wk stay at N H Krystal. All in all an OK holiday, but the Hotel is never a 4* Hotel, its shabby and most of the equipment in your room doesnt work, we had to get our air conditioning fixed twice and it still wasnt great. We were in the Laguna area number 39/40,... more

If you haven't been to cuba, you wouldn't know that a 4 star isn't a 4star by canadian/uk standards. If you read complaints about bad service on behalf of hotel/staff - it's probalby because new cuba travellers aren't accustomed to the idea of "tipping". First day - arrival, bus was prompt and we got to the hotel quickly as cayo... more