Front desk staff were very friendly ..specially Katarina from Ukraine.The only think what I don't like about hotel ,there is no fresh air coming to the room because you can't open the windows..also minibar was empty .It was surprising me .other than that everything else was standard ..

I like the front desk and bar staff very much. I agree with Mal_uk1 this is the exact experience I had with housekeeping.. But every other part of my stay was veryvery nice..Andrew, the weekend bar tender got me a glass of milk and a perfect banana for my night time sleep routine. Jess checked us in with a smile... More

I spent two pleasant and relaxing nights at the Westin Reston Heights recently. I called the hotel for transportation from the airport, and I had just missed the shuttle. In about 15 minutes a Westin shuttle stopped, and I got on. Unfortunately, it took me to the Westin Dulles; they summoned a cab, and 30 minutes later I was in... More

I have clocked up a lot of nights here and have enjoyed everyone of them. The front desk staff are some of the best I have found anywhere in the world. To the point where I think they "carry" some of the other departments who are less efficient. Housekeeping is very poor. They fail to remove/change dirty glasses or replace... More

My best friend and I stayed at this hotel after our flights to Rio were cancelled and we couldn't have been happier! This hotel is gorgeous!!! After a long night in the airport, Alisher and Justin checked us in with a smile and made us laugh despite our sad situation. We unlocked the door to amazing clean and comfortable room!... More

We booked on Hotwire without knowing the hotel and were definitely not disappointed. The hotel is about 30 minutes from DC but well worth the drive. The staff was very friendly and accommodating. The room was great. The hot tub was a nice relaxing way to end those long days of trekking the DC sites. My only complaint would be... More

Service was lacking at this Westin. I had several colleagues at the bar area where we ordered 3 very expensive bottles of champagne and the service people were very rude. Even my colleagues who never complain about bad service, complained about this. At another instance in the restaurant, I tried to get seated, and they kept me waiting while they... More

First of all, this wasn't by choice. I missed a flight during the FAA/ATC/Gov't debacle. (First flight late, connection on time -- Beautiful!! Figures the flights in the DC area would be on time.) Anyway, I picked the Westin for my overnight stay and, let me tell you, this hotel is a beaut! The stone/marble work in the lobby, the... More

I recently had a 7 night stay, whilst Attending ACR courses. The hotel is conveniently located, close to the ACR and Dulles Airport. There is a free Hotel shuttle from the airport and from the Hotel to Reston town centre. The rooms are comfortable, spacious and clean. The staff is very helpful and knowledgable. The gym and pool, located at... More