This was by far the most professional, customer oriented sales group I have ever encountered. I was a little hesitant to use the hotel for our meeting after I read some of the reviews online, but from the first day my experience was nothing short of great. There was small glitch with their printer, which they took care of immediately.... More

I've stayed here twice over the last four months and I have to say that it is definitely one of the nicest hotels I've stayed in. Both times I found all the staff to be very friendly and helpful. The rooms are clean, the beds are very comfortable and the room service is actually really good. I stay in hotels... More

Just returned from Northern Virginia where we stayed at the Sheraton in Reston. From the minute we arrived we were warmly greeted by Jessica at the front desk. Everything was in order and we were in our rooms. The rooms were very clean and nicely appointed. The bed was so cofortable and the room was so quiet that we actually... More

Spent 2 nights here and found the facility to be OK. The room had water stains on the ceiling which a little bit of pain could have really freshened up the place. I do want to say that the in property restaurant Syrah was excellent. Had dinner & breakfast twice - excelllent food and service. Front desk staff was very... More

I was placed here by UAL for the night after an involuntary bump. So, I was not in a great mood. I'm SPG Gold though, so I figured I'd at least get a decent room. I was placed on the club floor. The toilet in my room had not been cleaned (the last use was still there) and I found... More

I really enjoyed my stay at the Sheraton as I have in the past on my previous trips here. The staff is very kind and helpful from the housekeepers, maintenance, front desk, shuttle drivers, restaurant staff and the marketing manager who was especially kind and helpful. It is staff like this that made my vacation pleasant and enjoyable and keep... More

The staff was so very kind and the hotel stay was very nice. The staff customer service is above and beyond. Look forward to returning. This is the only hotel I will stay in when I am in that area. My room was very clean, and no smell of smoke. The staff could not do enough to ensure our stay... More

From the time we arrived until the time we left the staff and services were outstanding. The location is very convenient for either business or pleasure and hotel ammenities are five stars. Very convenient to do business but yet entertain with multiple restaurants and bar. Will try to stay here for all my business travels. Well done More

We had very low expectations based on other reviews. What a wonderful surprise this place is! We arrive late evening and found the hotel shuttle just arriving. It is a quick 10 minute ride to the hotel from IAD. Check in was quick and friendly. When we arrived in the room there was a letter saying we were "VIP Of... More