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All 37 Roanoke hotels

Sheraton Roanoke Hotel and Conference Center

3.5 of 5
2801 Hershberger Road, Roanoke, VA 24017
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Ranked #6 of 37 hotels in Roanoke
Most recent review
5 of 5 stars Reviewed 18 June 2013
Jeff W Blacksburg, Virginia
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235 reviews from our community

Traveller rating
    109
    81
    32
    4
    9
See reviews for
Families
63
 
Couples
52
 
Solo
21
 
Business
68
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Blacksburg, Virginia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 18 June 2013 NEW

This is a very good property for business travel. Pool, fitness room, and restaurant. Free wifi. Convenient to airport. Offers lowered rate on Hotwire. Very clean room although the elevator/hallways needed some work, as well as the outside. The grounds are very nice although for two days I was there the trashcans were never emptied.

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Melbourne, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed 16 June 2013 NEW

After a long drive on the Blue Ridge Mountains, we arrived to stay overnight. Express check in and a very friendly service was a welcome. Our room was comfortable with large beds. Good restaurant for dinner and breakfast. It was a bit of challenge to locate the place on the GPS. The central a/c was a bit noisy. Very clean... More

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WV
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed 14 June 2013 NEW via mobile

Check in took 30-40 mins. Gave me wrong room. Reservation was for two queens..stuck me in single king. Had to go back to lobby...correct room smelt like animal urine. Gave up....had to deal with it. Slow front desk....evidently they had all kinds of problems...heard multiple complaints.

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Ashburn, Virginia, United States
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed 7 June 2013

The hotel lay out of the one bedroom suite was excellent for my wife and I, as well as our dog. The staff was friendly and helpful. They have a nice pet walking area and outdoor pool. The free breakfast and in room fireplace are also nice touches. Pet fee is $100 which is a bit high, but all things... More

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Fairfax, Virginia
Top Contributor
56 reviews 56 reviews
5 hotel reviews
Reviews in 21 cities Reviews in 21 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 28 May 2013

This is a lovely property which could easily be improved. Check-in was brisk and the room was very spacious. Windows opened into a stand of trees offering fragrant breezes. Great first impression. Was very interested in the fitness room and indoor pool. The pool manager proved to be someone really special and we had a wonderful conversation as I was... More

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Scott W, Front Office Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review
29 May 2013

Dear eileen645, Thank you for staying with us here at the Sheraton Roanoke Hotel & Conference Center and giving us some feedback with regards to your stay. First, please accept our sincere apology for any shortcomings you experience and be assured that they have been addressed. The Golden Rule have been applied and thank you. Sincerely, Thomas Wood Front Office... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 26 May 2013 via mobile

We always make a point of stopping here, with everything we need for a stop on our way to or back from Florida. Most of the time Xavier Lafayette Fox greets us at the door ready and waiting. One of the few remaining gratis pooch friendly hotels and we have high hopes it remains this way, willing to pay for... More

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Scott W, Front Office Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review
5 June 2013

Dear Joedsal, Thank you for staying with us here at the Sheraton Roanoke Hotel & Conference Center. It's always nice to read good comments about our hotel,team.and you taking the time to respond on TripAdvisor. Once again, we thank you and are looking forward to seeing you on next stopover in Roanoke. Sincerely, Thomas Wood Front Office Manager More

Newtown, Pennsylvania
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 23 May 2013

Great location right near the airport. Interesting sitting at the Shula's bar and hearing waitstaff complain about the chef's inability to properly cook a steak. Food was middle of the road and I avoided the steak! Rooms are typical Sheraton. Price is right. One hour drive to Lynchburg if your looking for an SPG property in this part of the... More

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Scott W, Front Office Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review
29 May 2013

Dear Bookinit. We thank you for staying with us here at the Sheraton Roanoke Hotel and Conference and certianly apologize for the conversation that you had were exposed to by one or some of our waitstaff. Our Chef's are well trained to ensure that the foods are cook properly. Once again, thank you for staying with us , Sincerely, Thomas... More

Virginia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 19 May 2013

We stayed in this hotel for two nights to attend a graduation at VT. We had 4 rooms. The check in was easy. They had all our room cards ready for us. It might have been because we were platinum. We were all on the preferred levels. The rooms were all in different configurations but worked for all us. The... More

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Scott W, Front Office Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review
29 May 2013

Dear WelOve2vacatiOn, Thank you for staying with us and also taking the time to write on TripAdvisor regarding your stay. It's nice to read good comments about our hotel and to know that you had enjoyable stay. We truly appreciate you staying with us here at the Sheraton Roanoke Hotel and Conferece Center,hurry back. Sincerely, Thomas Wood Front Office Manager More

Atlanta, Georgia
1 review
1 of 5 stars Reviewed 17 May 2013

Had the displeasure of spending 30 hrs at this hotel. Since there really is nothing around the hotel to do, the hotel offered to take me to the movie theaters and to pick me up once the movie ended. So far, so good. After the movie ended, I tried to call the hotel. It took 8 times before someone actually... More

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Scott W, Front Office Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review
29 May 2013

Dear DB C, First, please allow me apologize for issue you experience with having to call several times and having wait for the shuttle pick up.Certianly this is not the norm and have been addressed. Once again, our sincere apology, Thomas Wood Front Office Manager More

Colonial Beach, Virginia
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 15 May 2013

I stayed last weekend, and I arrived fairly late on a Friday evening. The place was packed, and it was difficult to find a parking spot. When I got inside the check in process was not very smooth. One vary harried front desk person was answering phones (and obviously trying to solve problems), and the other was checking people in... More

Was this review helpful? Yes
Scott W, Front Office Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review
29 May 2013

Thank you for staying with us and taking the time to respond on TripAdvisor regarding your stay. We are sorry to read that you had difficult finding a parking spot and check in process was not as smooth, however we are also pleased to read that your overall stay was enjoyable and we hope to see you again. Sincerely, Thomas... More

 
 
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Additional Information about Sheraton Roanoke Hotel and Conference Center

Also Known As:
Sheraton Roanoke Hotel Roanoke
Sheraton Roanoke Hotel
Address: 2801 Hershberger Road, Roanoke, VA 24017
Phone Number:
Region: United States > Virginia > Roanoke
Amenities:
Business Centre Fitness Centre Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotels in Roanoke
#8 Business Hotels in Roanoke
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Sheraton Roanoke Hotel and Conference Center is a newly designed oasis of comfort and unassuming style surrounded by the majestic Blue Ridge Mountains. ... more   less 
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