Very nice staff with fast and easy checkin and checkout. The room was very nice and clean, more space than expected. We had 2 full beds, a microwave and mini fridge, a desk with chair, as well as an upholstered chair and footstool. The pool looked very nice but we did not have a chance to use it. The continental... More

Newer hotel, modern conveniences, complimentary breakfast, friendly staff. The beds are so plush and comfortable. The rooms are tastefully decorated. Convenient location to the airport. Will stay again!

My wife and I stayed here February 7, 2013 on our way to Florida for a holiday. We had a 13 hour drive from Toronto so i booked online to ensure a spot for us. Booking process was fast, easy and convenient. Melissa at the front desk should be praised for her pleasant atitude and helpful advice. We needed direction... More

Stayed for 3 nights doing an antique show. Staff pleasant and accommodating- switched our room as first room next to smoking and had the smoking odor. Room clean, but hallways, elevators and dining area very dirty. Unfortunately there were several soccer teams who took over the dining area, were not respectful of others.

It was very easy to find, lots of lit parking, and the front desk people were very helpful. The lobby and my room were very clean. I loved that there was a microwave and a refrigerator in the room. If I were traveling to the Richmond area again, I would stay here.

Travelling with dog which is limiting (excuse me but Residence Inn and Candlewood have a $75 pet fee--definitely NOT dog "friendly.") I called the HI Express directly; they were kind and welcoming, still $25 pet fee but good by comparison. Front desk staff very nice, recommended a restaurant that delivers, gave us the first floor room we wanted near the... More

This hotel was comfortable and most of the staff were eager to assist in any way possible. I spent a good deal of time in their board room conducting meetings and the refreshments they supplied were an unexpected surprise. Many hotels do not take the time to treat you this well unless you're renting one of their 40 person rooms.... More

First, the good stuff...the hotel was easy to get to, check in was super fast and easy, staff was friendly, the bed was very comfortable. Now the bad stuff...the halls and room smelled like a sewer, my room had two phones but no clock, the shower had the previous resident's hair in it (yes, the short, curly ones) and was... More

We stayed in the Holiday Inn Express in Sandston, VA on June 30, 2012, the night after the big storms came through Ohio-WV-Virginia knocking out power for hundreds of miles. We live in Columbus, Ohio and left our house with no power... thinking it was just Ohio affected. We had reserved the room at the HI a couple of months... More