Enjoyed our stay but doesn't have the same level of service as a typical hotel. We stayed four nights and they never cleaned our room or picked up and changed our towels. They said they would provide that service twice a week. The hotel is very conveniently located to the historic area and most other attractions. The room are average... More

My wife and I traveled to Williamsburg with our 7-year-old grandson. The attraction was Busch Gardens, which did not disappoint. Westgate also proved to be quite satisfactory and conveniently located, though I agree with those reviewers who say the staff here seem somewhat distracted. I also agree that there might be an element of misrepresentation at the Westgate. It seems... More

Everything was great except the staff. They did not seem concerned with helping the customer. We circled the hotel several times looking for our room when the room was inside the hotel all along. Staff did not offer any help until they were asked. Seemed to be more interested in each other rather than the customer. Also they were not... More

We booked this during their military rate discount promo. We got a 2 bedroom, 2 bath suite with full kitchen and living room. Had a full size fridge, stove, microwave, toaster, blender, pots pans, silverware, and dishwasher. Granite countertops with 4 barstools. Great set up for families. We have 4 children and loved staying there. The pool is great, and... More

Roos extremely small, stayed a week and they never cleaned the room. Had to pay for Internet outrageous! Coffee had a daily charge for the little dinky bags. Had to go to the front desk and request towels 3 times. otherwise you dont get any.Stayed at time shares a lot and this was a joke! Totally misrepresented in all marketing... More

We purchased our room for one night through Priceline for $74. The room was fabulous! Beyond our expectations. We took advantage of the hot tub that we didn't know was going to be there. I would highly recommend this facility. The staff checked us in quickly and were very friendly.

We spent three days with a group of ten in 5 different rooms and it was so fun! The resort made an effort to locate us all together and gave us discounts on things to do and places to eat. The rooms are lovely and homey and the kitchens are perfect. Historic attractions are close enough to walk and everyone... More

Whenever you hear a property referred to as "cozy" it means small. For a timeshare, it seemed smaller than most we are used to. We had a one bedroom with separate living area, full kitchen, etc. It was nice, but small. There were only two of us so it was adequate but I couldn't imagine being couped up in the... More

We reserved four suites a year in advance of W&M graduation. We had to make a number of changes to the reservations late in the game. These changes were handled extremely professionally by the Westgate customer service telephone staff. Excellent service at the front desk; the manager upgraded one of our suites which we appreciated. The outdoor pool was open... More