This hotel is so hard to find! It is on a street that stops and starts again as it goes through the area. It is actually on a 2 block long stretch (with a few other chain hotels) just off a larger street. We suggested to management that they join the other hotels in getting the address changed. But the... More

Kind of old & run down but the staff were friendly and breakfast was well done- and the rooms were clean! More

Worst hotel stay ever. The sleeper sofa in our room literally has springs poking through the mattress . The floor would be more comfortable. And forget about a hot shower if your room is at the end of the hall....the water was literally warm for two minutes then suddenly turned ice cold. The service desk's response was, "We'll have maintenance... More

I travel quite a bit for work. Stayed in tri-cities last year, but at the Quality Inn next door (wish I would have stayed there this time). A coworker recommended the Comfort Inn, so decided to give it a try. Rooms weren't bad, except all the electrical outlets are covered by some piece of furniture, so had to iron my... More

Only stayed at the hotel to crash for the night. The bed was worn and the furniture was dated. however it was a simple place to crash. More

My husband and I were shocked at the lack of professionalism in the staff. Besides the slovenly appearance in more than one front desk agent, there was a gross lacking of customer service and training on front desk procedures, even basic ones like checking someone in. The general atmosphere was not welcoming after a long drive. I normally stay next... More

My husband and I were on the road between Hood River and Kennewick, it was late, and we needed a hotel room. So I used my i-phone to access hotels.com and research Kennewick hotels. Comfort Inn came up best because it had a vacancy, had a hot tub, and a map was available. I called and a pleasant lady made... More

This hotel was so hidden off the main road there was no way we would have found if we didn't have our gps. The room to me was not worth the price that we were charged. Will skip this hotel on our next trip. More

This hotel was conveniently close to the mall, restaurants, and the movie theaters. It was perfect for a one night stopover for me. The room was clean and the service was fine More