I found myself again at a Holiday Inn Express due to a family emergency. I stayed for 9 nights, and the stay was very pleasant. Breakfast was good, the room was clean and comfortable and the bed was heaven after stressful days. Thanks again, HIE for a predictably good stay!

This is a newer hotel, it can't be much more than a year old, so it is very clean. It has the typical breakfast, and staff was nice. It is conveniently located near the I-5 freeway. This is a kid friendly place, and they have even decided to stay out of the pornography distribution business. When you turn on the... More

We came to Tacoma for a family weekend to see an event at the Tacoma Dome. We needed an affordable hotel, and this one fit the bill. It was on the upper end of Holiday Inn Expresses I have stayed at. The rooms looked to be freshly remodeled, and were well maintained and clean. My mother especially commented on the... More

It seems this motel is continuing its tradition of awful service and zero interest in repeat business. Our company just had the exact same experience as SpecialK3 reports having back in 2009 - we should have read the reviews before booking. It's one thing to refuse a refund; it's another thing entirely to be gratuitously rude about it. We have... More

I choose this hotel because of location, and the reviews. And it lived up to my every expectation and then some. And while this isn't a new property, they have done an amazing job at updating the hotel the past year or so. Our room on the fourth floor still had that new hotel smell. That said, the rooms were... More

We chose this hotel because it was close to McChord-Lewis Base. Very convenient location if you have a loved one on that base. My only complaint about the room was highway noise. I kept the fan in the room running to dull the outside noise. The fitness room was very basic. The room was very nice and clean. Breakfast was... More

I was here for business, stayed at the Government Rate and was upgraded to a "suite". The hotel is extremely clean and well appointed. Convenient to Joint Base Lewis McChord. The staff was very attentive. The breakfast is the standard Holiday Inn Express fare but the seating area was very spacious. When I return to this area this hotel will... More

We stayed at the Holiday Inn Express and Suites in Lakewood this weekend, as my husband is at Fort Lewis for a month completing a course. For our own convenience, we try to find a hotel room that includes a separate bedroom so that I can put our one year old son down at his bedtime and still get some... More

Let me start off by saying the room itself was great. Comfortable, clean, large, nice bathroom. BUT the pool and hot tub were closed and we specifically chose a hotel with these amenities because of my teen traveling with me. It was quite disappointing. They did give us an address of another hotel where we could use the pool and... More