Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed the comfort of our rooms and the competence of our staff. Also, we do have soap and shampoo available at the front desk free of charge, 24 hours per day. Thank you again for your review. We look forward... More

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay was interupted with a water issue beyond the hotels control. The stafff handled quickly to resolve any issues for guests. I would also like to apologize regarding the noise you heard during your stay and this has been... More

Thank you for taking the time to write a review of your stay. It's great to hear that you enjoyed the room and the are in which the hotel is located. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that the housekeeping policy of the hotel was not fully explained upon check in. To make sure this doesn't happen again, I am readdressing with the fron desk staff to explain that housekeeping is done once per week to those whom check... More

I appreciate you taking the time to write a review of your experience with us. I am so disappointed that your stay did not meet your expectations. We do offer additional items upon request from grest front hairdryers, shampoo, kleneex. Please accept my apology. To prevent this from happening again, my team is continually double checking rooms to improve the... More

It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of... More

It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of... More

We appreciate you providing feedback about your stay at our hotel. I would like to take a moment to sincerely apologize that you had to witness these incidents. They were an unfortunate occurrence, which does not happen often, and were handled quickly and efficiently. The staff and I also took preventative measures to ensure that no one else was at... More

I received a copy of your review, and wanted to take a moment to personally respond. The odor and professionalism you described is not acceptable, and I sincerely apologize for your experience. In response to your feedback, I am personnally coaching the staff and hotel management on how to handle hallway odors and remain professional. I am grateful for the... More