Room was hot and dirty. No air at all. Vents were dirty with dust hanging from them. Staff was rude about changing us. Not going back there again. Will tell all friends and family if our horrible experience as well.

Elevator is broken. Our terrace door wouldn't shut completely. No hot water. Had men walking up and down the halls last night knockin on doors at 3 and 6 am. So much pot being smoked in the halls it permiated our room. Lude acts happening in the hall. The front desk does nothing the manager is never here. We are... More

Our room was dirty & the bottom of my socks became black from the filthy carpets. When showering, water temperature would change to ice cold then boiling hot when the room next door would shower. Our room key was assigned to another family. We were in the room when they tried to enter our room. We had to have the... More

Elevators are old and one is completely broken down. The fire hose on the 4th floor is full of growing mold and the hallway carpets are dirty, old and stained. Our room was filthy! The carpets have old food on them. The beds are so old and uncomfortable with the thinnest sheets I have ever seen! Would never stay here... More

Staff is rude, lazy and incompetent. They don't know where to find things, forget to bring extra towels/pillows as requested, never apologize for any inconvenience and generally don't seem to care about their guests experience. Traveling with 3 children under 4years, I stayed here twice in 2weeks for several days at a time. The first time I was placed in... More

Our stay was very pleasant! The rooms are clean and comfortable. We found the staff to be very, very friendly and accommodating. The swimming area is fantastic for the kids and there is plenty of room to hang out with friends and enjoy each other's company. My children absolutely love this facility! The breakfast buffet has a wide variety to... More

We went to have dinner in the restaurant for a birthday party, there were 25 or so of us and we all had wonderful service and the food was very good. Not sure about the other reviews, but we had a great time!!! 10 of the couples stayed in the hotel and were very satisified. We live nearby so didnt... More

I've stayed here under its previous ownership [Clarion] and had hoped the new management would bring some much-needed brightening to this property which has good potential. But alas, no. **No cookie at check in. A small thing, but a "promise" is a promise. ** $85 for a single king room in Tri-Cities with AAA discount. Reasonable until you consider ....... More

We stayed here for two nights in September. It is a large hotel with quite a few conference rooms, most of which were in use during our stay. The first floor rooms near the pool are to be avoided if you are looking for some peace and quiet, or are sensitive to the smell of chlorine, which was incredibly strong.... More