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Embassy Suites Hotel Charleston

3.0 of 5
300 Court St, Charleston, WV 25301
Hotel amenities
Ranked #5 of 23 hotels in Charleston
4.0 of 5 stars 96 Reviews
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96 reviews from our community

What travellers say about this hotel
  • Parking garage(4)
  • Pool area(3)
  • Very nice(3)
Traveller rating
    42
    23
    14
    9
    8
Only show reviews for Family (29) | Couples (11) | Business (38)
Date Rating
BusinessOverseas
Phoenix, AZ
Senior Reviewer
7 reviews
9 helpful votes
3 of 5 stars Reviewed 23 January 2012

I stayed there one night on business. The place is o.k. for Charleston. Their shuttle picked me up at the airport promptly. However, they were quick to tack on self parking fees onto my account at the time of checkout. I found this interesting since the check in clerk was well aware that I just got picked up at the... More

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Veronica L
Coalton< WV
Reviewer
5 reviews
5 of 5 stars Reviewed 5 January 2012

I stayed at E.S. last year and will do so again for my yearly convention. I have read the other reviews and have to note, that they must have gotten the exception to the rule. My room was very well cleaned and the staff was very accommodating. I used to own a commercial janitorial business, so I would say I... More

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Mark Cherry, General Manager at Embassy Suites Hotel Charleston, responded to this review
8 January 2012

Dear Veronica L, Thank you for your kind remarks, I am very happy that you had a nice stay and also that we were able to meet your needs as you travel. We look forward to your return and please let us know if we can do anything to make your stay more comfortable Sincerely Mark Cherry GM More

sarahj4425
Aurora, Illinois
Senior Reviewer
6 reviews
7 helpful votes
4 of 5 stars Reviewed 5 January 2012
2
people found this review helpful

We stay here when traveling to see our families. Charleston is beautiful and the location of the hotel is close to shopping and food choices. The staff is very friendly. The rooms are very spacious and clean. The shower is a little weird. It gives the illusion of a walk in by using a half glass wall, but it is... More

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Mark Cherry, General Manager at Embassy Suites Hotel Charleston, responded to this review
8 January 2012

Dear Sarahj4425, Thank you for your review and comments concerning your stay. I am very happy that you had a nice time and especially enjoyed our cooked to order breakfast and our manager’s reception. We will use you feedback to fine tune our hotel and staff and I hope that we will see you again upon your return to the... More

Rileys
Perth
Contributor
14 reviews
20 helpful votes
3 of 5 stars Reviewed 3 January 2012

Although the rooms are clean and large the decor and finishings are very tired. On the upside the staff are friendly and helpful and the location is reasonable but the walls are thin and the rooms need a makeover!! More

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iCRM
New York City, New York
Reviewer
3 reviews
3 of 5 stars Reviewed 1 January 2012

Let me first say that this hotel is overall good if not very good. However, sometimes a few negatives, especially when it comes to cleanliness can really kill a good hotel. Pros: Rooms were spacious and decently lit. TV's up to date and good selection. Hotel staff was very friendly. Daily breakfast was very good and managers reception was as... More

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Mark Cherry, General Manager at Embassy Suites Hotel Charleston, responded to this review
3 January 2012

Dear iCRM, Thank you for taking the time to write a review concerning your experience at the hotel. I appreciate your constructive comments and we will work to improve the housekeeping and the other issues you mentioned. Mark Cherry GM More

Grendilon
Detroit, Michigan
Reviewer
5 reviews
3 helpful votes
2 of 5 stars Reviewed 1 January 2012

The hotel is beautiful. The suite is large but the furniture is a bit shabby. Strangely we were told that we could not get a room with a bathtub and a king size bed. Bathtubs are only available in rooms with two double beds. Unfortunately the staff, particularly housekeeping, is horrible. Our bathroom was dirty when we checked in. We... More

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Mark Cherry, General Manager at Embassy Suites Hotel Charleston, responded to this review
3 January 2012

Dear Grendilon, I am very sorry that your stay was not satisfactory. I ask that you contact me so I can discover where our systems failed and work to rectify the issues you experianced. Thank You Mark Cherry More

Carnation400
Virginia
Reviewer
5 reviews
5 of 5 stars Reviewed 17 December 2011

I travel a lot on business and have stayed at some Embassy Suites that were still comfortable but a little shabby around the edges. So, I have to say up front that the Charleston Embassy Suites was very nice. Everything felt clean and up to date. They have recently renovated their bathrooms. As with any Embassy Suites, it was great... More

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Mark Cherry, General Manager at Embassy Suites Hotel Charleston, responded to this review
20 December 2011

Dear Carnation400, Thank you for taking the time to write about your stay with us in November. I appreciate your comments and feedback and hope that you will stay with us again in the future if your travels return you to the area. Sincerely Mark Cherry GM More

cate h
Raleigh, North Carolina
1 review
1 helpful vote
1 of 5 stars Reviewed 15 December 2011
1
person found this review helpful

I stayed at the Embassy Suites in Charleston for business. The room was dirty- the furniture very worn and discolored, marks and stains on the walls, lampshades off-placed, and the carpet in need of replacement. Internet in the rooms was 10 dollars per day with no option of using a cat 5 cable and charges were added to my bill... More

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Mark Cherry, General Manager at Embassy Suites Hotel Charleston, responded to this review
20 December 2011

Dear Cate H, I am very sorry for the problems you encountered, I have sent an e-mail directly to you through tripadvisor so I can better understand your stay and make it right for you. However is you do not receive that email I would appreciate it if you would contact me directly. Sincerely Mark Cherry General Manager More

MCCLAJW
South Carolina
Senior Reviewer
6 reviews
2 helpful votes
5 of 5 stars Reviewed 8 November 2011

Stayed one night October 23rd. Check in was very smooth, staff was very nice & efficient. The hotel was quiet and clean. Our suite was great! The managers reception was one of the best I have had and breakfast was great too! Very convenient to the mall across the street. Would definitely stay here again if in the area. More

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Mark Cherry, General Manager at Embassy Suites Hotel Charleston, responded to this review
18 November 2011

Dear MCCLJAW, Thank you for taking the time to write about your stay at our hotel. I am glad you enjoyed the nightly manager’s reception; Embassy Suites offers that 2 hour reception nightly with the complimentary beer, wine and mixed drinks and that is a unique feature that is guaranteed to start your stay on the right foot. We hope... More

WHW
Austin, Minnesota
Contributor
13 reviews
5 helpful votes
5 of 5 stars Reviewed 5 November 2011

This was one of the nicest Embassy Suites we stayed in. Clean, friendly, quiet in a beautiful city. It was worth the 30,000 HIlton points we used. Breakfast is fantastic and the gal making the omelets is incredible. Really all the staff is very professional. You'll love the selection of drinks at the manager's reception. More

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Mark Cherry, General Manager at Embassy Suites Hotel Charleston, responded to this review
18 November 2011

Dear WHW, Thank you for taking the time to write about our great hotel. I am glad you enjoyed your stay and the complimentary cocktails and cooked to order breakfast. These and the fact that all our rooms are true suites are the items that set Embassy Suites apart from other hotels. Thanks again for the kind words Sincerely Mark... More

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Embassy Suites Hotel Charleston Also Known As

  • Embassy Suites Charleston
  • Charleston Embassy Suites
Address: 300 Court St, Charleston, WV 25301

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