My family and I had traveled from upstate, NY to GA for Christmas. We had a lovely stay at the Holiday Inn in Bristol, VA (for which I wrote a review). Our stay there was so pleasant that, for the return trip, we wanted to book another pet-friendly Holiday Inn. Since we wanted to do the bulk of the driving...
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Thank you for writing your review of our hotel - first and foremost, I would like to offer my sincere apologies, and personal assurance that being understaffed is certainly not typical of our hotel. We are delighted that Eric was able to assist you in jump-starting your car, and that we could offer complimentary use of a wheelchair for your...
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Located next to I81. Truck noise all night long. lumpy small pillows. uncomfortable bed. relatively expensive.
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Hello! Being conveniently located right off of the interstate has it's definite benefits, but we understand that it can be slightly noisy for light sleepers. Our hotel does have relatively new noise reducing double-pane windows throughout the building, and the majority of the guest rooms face away from the interstate. If you are used to the quiet of the countryside,...
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Stayed for 2 nights.. Staff was great, room was great, in good location for shopping, Harpers Ferry, dinner..
We ate breakfast 2 times and it was fresh, hot, and lots of it.
My husband has celiac so he has to watch what he eats and they were helpful with that.
The buffet is 5.25 for breakfast and it is worth...
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Thank you so much for sharing your positive experience! We are so pleased that you enjoyed your stay. We think our new chef is doing an excellent job, and we are happy to hear the guests are enjoying it, too! Our housekeeping staff takes pride in their work, and we are glad that it shows. Thank you again - we...
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Expect average rooms some worn furnishings. Bathroom was OK. Carpet could use a good cleaning. The interstate (I-81) runs directly by the hotel, thus there is constant traffic noise and some may find it difficult to sleep, as did I. Internet service is extremely slow, 26 kbps as measured by www.speedtest.net on three occasions during my stay (over three days);...
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Thank you for your review of our hotel - we are happy to announce that, after a month or so of working with the internet service provider, we have finally gotten to the bottom of what was consuming so much of our bandwidth, and the problem has been corrected. We do care about what our guests have to say, and...
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Excellent place to stay and a great value. Staff is friendly and attentive, especially the crew at the front desk. The room was clean and comfortable. The restaurant, "Heatherfields", was honestly better than I expected, and I would recommend it for a comfortable dining experience. All in all, I would whole-heartedly recommend the Holiday Inn if you are traveling in...
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Thank you so much! It's always nice to hear from satisfied customers. We appreciate you taking the time to let others know how much you enjoyed your stay. We look forward to having you stay with us again!
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my wife and i stayed here on 9/10/11. we were returning from north carolina to pennsylvania from vacation and needed a pet freindly hotel. upon checking in the key to the room did not work. my wife returned to the front desk and resolved that issue. we were in the room no longer then one hour and the door opened...
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Thank you for taking the time to write a review for our hotel - it is through guest feedback that we are able to improve our service and the guest experience.
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Very nice place to stay when your away from home, when you forget toothpaste or a comb, they have all that for you. Traveling away from the family is very hard but when you can bring your family they make you and your family very comfortable. The staff is very committed to bringing you the best service that they can,...
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Thank you for your kind words! With the Holiday Inn's "Forgot Something?" amenities program, we keep you clean, fresh, and well-groomed with complimentary toothbrush, toothpaste, lotions, soaps, combs, etc. We appreciate the opportunity to be your "home away from home". Look forward to having you stay with us again!
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When you come off a long road trip you want a nice clean room, refreashing shower and a nice place to eat a meal. The Holiday Inn in Martinsburg provided the first two but not the latter. All the staff that I met were friendly and helpful. This was especially true with the front desk staff odf Ashley, George and...
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It gives me great pleasure to announce that the Holiday Inn Martinsburg has recently hired a new chef in our Heatherfields Restaurant! The new chef is already preparing some changes to our menu and our food selection, and we are excited to experience his expertise. We hope you will give us another opportunity to serve you if your travels bring...
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We enjoyed our stay at the Holiday Inn in Martinsburg very much. Our first impression of the Inn was very positive. The grounds were well kept and clean. The staff was efficient. Our room was very comfortable and clean. The bed was extremely comfortable and clean. The room had a small refrigerator and a microwave and coffee maker in it....
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Thank you so much for your kind words - we are delighted that you enjoyed your time with us! We look forward to having you (and Jake!) as our guests again soon!
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This is getting to be annoying, a bad pillow can ruin your sleep and the next day! I used to bring my own, and I guess I will have to from now on. These pillows were lumpy.
Good breakfast and nice staff, clean rooms.
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Thank you for submitting your response - I'm sorry to hear the pillows were not to your liking. We do offer both soft and firm pillows (two of each on each bed), in hopes of satisfying every pillow preference, but sometimes nothing beats the comfort of your own! I'm happy to hear that the rest of your stay was enjoyable,...
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