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Holiday Inn Express Germantown

2.5 of 5
W 177 N 9675 Riversbend Lane, Germantown, WI 53022
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Holiday Inn Express Germantown
Ranked #4 of 4 hotels in Germantown
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35 reviews from our community

    Trip type
Traveller rating
    11
    12
    7
    4
    1
Date Rating
Emmaus, Pennsylvania, United States
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 16 May 2013 NEW

Our family stayed here three nights to participate in our daughter's graduation week activities nearby. The two rooms we had were clean and roomy enough. Nothing fancy, but very comfortable and quiet. The front desk staff met our needs when we needed anything. I used the Business Center each morning to check email and get maps and directions, which was... More

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Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 27 March 2013 via mobile

I travel with two soccer teams all over the Midwest. This hotel did a great job of getting us checked in quickly and efficiently. Staff was quite nice and very helpful. Breakfast was food and gave the boys several choices. ......

Was this review helpful? Yes 1
jkugler, General Manager at Holiday Inn Express Germantown, responded to this review
11 April 2013

We here at the Holiday Inn Express Germantown enjoy having teams stay with us. The staff really likes interacting with the parents and the future sports stars. Our goal is to make your stay as enjoyable and comfortable as possible. So the next time you have need to stay in our area we hope you will choose us, we look... More

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 21 March 2013

This was the first time I stayed at this Holiday Inn Express. I have always had positive stays with HIE and this was no exception! I was welcomed at check-in by a very friendly manager and had positive customer service from all employees. I stayed in a king suite and the room was a great size. For night #2 the... More

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jkugler, General Manager at Holiday Inn Express Germantown, responded to this review
27 March 2013

Hello Scott Thank you for your very kind words. It is our goal to make every guest’s experience all they expect from our brand and more. We focus on our customer service along with adding our own personal touches. We look forward to the possibility of having you stay with us again and will do all we can to make... More

Appleton, Wisconsin
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 26 February 2013

The upgraded furniture was nice; however, the hotel still showed it's age and the room was not up to cleanliness standards. As we walked to our room on the first floor there was a very strong pet urine odor near the ATM, this lasted out entire stay. The room itself had very stained bedskirts, filthly doors (both entry and bathroom),... More

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See 3 more reviews by Brooke D for Germantown
IHGCare, Guest Relations Manager at Holiday Inn Express Germantown, responded to this review
18 March 2013

Dear Brooke D, Thank you for staying with us and leaving such a detailed review. I am pleased you liked our upgraded furniture. However, I am sorry you found some aspects of our hotel less than satisfactory. I apologize for the unacceptable cleanliness of the room and poor housekeeping service you encountered during your stay. The feedback we receive from... More

turgtusteynam
Top Contributor
80 reviews 80 reviews
11 hotel reviews
Reviews in 29 cities Reviews in 29 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 14 November 2012

This may be an average review except for a few things. 1. The bed was really great. 2. The room was beautifully cleaned and cared for every day. It's close to a lot of fast food and chain restaurants.

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jkugler, General Manager at Holiday Inn Express Germantown, responded to this review
15 November 2012

Hello Happy Camper, I am so glad that you enjoyed yourself at the Holiday Inn Express Germantown, We do have plenty of restaurant around the hotel. I look forward to you visiting our hotel again and while your here stop by the desk and say Hello. Julie Kugler More

Middleton, Wisconsin
1 review
4 of 5 stars Reviewed 9 November 2012

Staff is always extremely friendly and helpful. They offer prizes and bottled water at check in. Sometimes offer sandwiches brats, etc. Usually have cookies too. Rooms have been upgraded with new air condition/heaters and HD TV's. Close to restaurant and can to walk to Panda Express, KFC, or Cracker Barrel for dinner. Breakfast is usually out and ready before 6AM.

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jkugler, General Manager at Holiday Inn Express Germantown, responded to this review
27 March 2013

Thank you so much for your review of our hotel. We are so happy that you have enjoyed your stays with us. We are always looking to exceed our guest's expectations, I am glad you are happy with some of the extras that our hotel offers. The area around the hotel has everything that I person would want for a... More

Hollywood, FL
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 November 2012

Hotel rooms need to be clean and things need to work. I stayed here on a couple of occasions. The first time, I found a couple of roaches crawling around the window curtains. On another occasion, the room Air Conditioner / Heater unit didn't work. In fairness to the hotel, I mentioned it and they promised to address the issue.... More

Was this review helpful? Yes 1
jkugler, General Manager at Holiday Inn Express Germantown, responded to this review
9 November 2012

Dear Hotel Guest: We would like to thank you for the input on your most recent stay with us. It is gratifying to us that you enjoyed the complimentary breakfast and that our staff provided you with the great customer service. It is always our goal to make every guest feel appreciated and valued. Rest assured that we have taken... More

Staten Island, New York
Senior Contributor
49 reviews 49 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 13 October 2012

Close to restaurants and whatever you may need. I was on business and the room was clean, as well as the facility well maintained. Desk staff were courteous and provided me with all the information I requested. Standard breakfast offerings. I will likely stay here when travelling back to the area.

Was this review helpful? Yes 1
See 2 more reviews by bbbob84 for Germantown
jkugler, General Manager at Holiday Inn Express Germantown, responded to this review
13 November 2012

Hello bbbob84, I am very glad that you enjoyed your stay with us at the Holiday Inn Express. My staff is very proud of their customer service. If there is anything else that I can do for you please contact me.(Julie) Have a wonderful Day, and then again for you wonderful review. Julie Kugler More

Glasgow, United Kingdom
Top Contributor
243 reviews 243 reviews
67 hotel reviews
Reviews in 95 cities Reviews in 95 cities
402 helpful votes 402 helpful votes
4 of 5 stars Reviewed 23 September 2012

Recently had a 4 night stay at this hotel. On arrival the staff were welcoming and seemed well organised. Our room was exactly as reserved, no more, no less. The breakfast was well stocked and replenished as soon as things ran out. Housekeeping completely ignored us on one day leaving us with no towels and bed unmade. On returning from... More

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See 2 more reviews by Gill68 for Germantown
IHGCare, Guest Relations Manager at Holiday Inn Express Germantown, responded to this review
10 October 2012

Dear Gill68, Thank you for leaving a feedback regarding your experience with us. I am pleased you liked our breakfast and room accommodations. We strive to provide a clean and comfortable place for our guest to stay and to provide exceptional customer service with all of our guest needs. Please accept my sincerest apology for any inconvenience you have experienced... More

Littleton
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 10 July 2012

Lovely hotel and the a/c works great! One small detail the front desk does not tell you is that they have had a recent string of car break ins. I would stay there again, but make sure ALL valuables are with you and set your car alarm if you have one!!

Was this review helpful? Yes
jkugler, General Manager at Holiday Inn Express Germantown, responded to this review
11 April 2013

We apologize for any inconvenience you may have encountered. I am not sure where you heard about the cars, but be assured, we have updated our parking lot lighting in an effort to make our guests feel more secure and protected. More

 
 
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Additional Information about Holiday Inn Express Germantown

Also Known As:
Holiday Inn Express Germantown Hotel
Holiday Inn Express Germantown Hotel Germantown
Holiday Inn Germantown
Germantown Holiday Inn
Address: W 177 N 9675 Riversbend Lane, Germantown, WI 53022
Phone Number:
Region: United States > Wisconsin > Germantown
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 hotels in Germantown
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The Holiday Inn Express Hotel Germantown North Milwaukee is conveniently located off I45 North at Exit #52 adjacent to Menomonee Falls, Germantown, minutes from Brown Deer and the North Shore, and 20 miles from downtown Milwaukee. Holiday Inn Express Germantown/North Milwaukee The The Holiday Inn Express Germantown/North Milwaukee offers 74 guestroom comprised of 62 deluxe rooms and 12 spacious suites, all offering either one king bed, or two queen beds. There are 7 golf courses within 10 minutes of the hotel. Guests will enjoy a multitude of neighboring restaurants within four blocks of the hotel, 14-screen theater, shopping centers or golfing at the adjacent Riversbend Golf Course. ... more   less 
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Holiday Inn Express Germantown
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