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Extended Stay America - Milwaukee - Waukesha

2.0 of 5
2520 Plaza Court, Waukesha, WI 53186-1819
Hotel amenities
Extended Stay America - Milwaukee - Waukesha
Ranked #3 of 7 hotels in Waukesha
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19 reviews from our community

    Trip type
Traveller rating
    8
    1
    1
    5
    4
Date Rating
Olympia Fields
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 7 May 2013 via mobile

This hotel had nice but not very knowledgable staff. There was a problem with the TV service for the entire time of my stay and each time I called no one knew about it and no one knew how to fix it. Room smelled

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Milwaukee - Waukesha, responded to this review
9 May 2013

Frank - I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that the television in your room did not work and we were unable to fix it properly. In response to your feedback, I am working with the cable company to make sure this does not happen again. Our... More

Kolkata (Calcutta), India
1 review
3 of 5 stars Reviewed 4 May 2013

Low price hotel with good value for money. HAD ONE INCIDENT WITH no hot water and another with a small cockroach in the bathroom. apart from that it was okay. tv in the room could not play videos . there was cable tv . fridge worked / I did not use the kitchen . Internet was pretty good

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Milwaukee - Waukesha, responded to this review
9 May 2013

The staff and I read your comments about your stay with us. The situation you described regarding the hot water and level of cleanliness in your room is truly regrettable. We are very sorry for your experience. In response to your feedback, I am working with our maintenance and housekeeping team to make sure this does not happen again. Your... More

Dunedin, Florida
1 review
5 of 5 stars Reviewed 22 April 2013

I come up once a year to visit family and friends. I love the idea of having the kitchen to cook my meals and not having to go out to dinner every night. The grab and go breakfast was a nice new touch could grab a cup of coffee before I went to work out.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Milwaukee - Waukesha, responded to this review
29 April 2013

Wibert - Thank you so much for posting a review of our property. I am glad to read that you were pleased with the in-kitchen and the grab and go breakfast. We totally agree, being able to grab a cup of coffee on the way to working out is really nice! The staff and I would like to thank you... More

Burlington, Wisconsin, United States
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 March 2013

My wife and I stayed here after going out with some friends and not wanting to be on the road in the middle of the night in a snowstorm. The room was clean and tidy, the bed was comfortable and the staff was friendly and helpful. For us, that is about all we need.

Was this review helpful? Yes
MackenzieChicago, Manager at Extended Stay America - Milwaukee - Waukesha, responded to this review
12 March 2013

Thanks for not driving in that snowstorm, and letting us keep you safe and warm. We hope to see you again in the near future! More

1 review
5 of 5 stars Reviewed 14 February 2013 via mobile

I travel to Wisconsin several times a year, to visit family and such. This hotel met my expectations and went above and beyond to make me feel at home and welcome. I was pleased to have a clean room, and to be around great friendly staff, the manager Emily was pleasant and had the answers to all my questions and... More

Was this review helpful? Yes
MackenzieChicago, Manager at Extended Stay America - Milwaukee - Waukesha, responded to this review
12 March 2013

What a great review! Thanks for recognizing our manager, we really appreciate it. She and the entire staff work hard to make your stay a home a way from home. We are thrilled you intend to stay with us when you visit the Waukesha area. See you soon! More

Montgomery, Il.
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 19 January 2013

The room had a bad smell as soon as I entered, their housekeeping of rooms is terrible, the same potato chip never moved on the days of their "room cleaning", and bathroom cleaning was just as bad. I would never stay here again and I've got a 10 month project in the area and will be staying at a different... More

Was this review helpful? Yes
MackenzieChicago, Manager at Extended Stay America - Milwaukee - Waukesha, responded to this review
21 January 2013

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your stay. We value your comments so we can continue to improve the service we offer. I apologize our housekeeping services did not meet your expectations. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest.... More

Travellers are raving about these Waukesha hotels

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 13 January 2013 via mobile

They are doing lots of updates they put in new flat screen tvs, beds, and a new bedding package it looks very nice. If u haven't been there in awhile id say check it out. I heard while i was there that they were starting a grab and go breakfast as well.

Was this review helpful? Yes 2
MackenzieChicago, Manager at Extended Stay America - Milwaukee - Waukesha, responded to this review
21 January 2013

Thank you for the great review of our refresh renovation. We hope to see you the next time you are in the Waukesha area. More

Sala, Västmanlands Län, Sweden
Top Contributor
73 reviews 73 reviews
6 hotel reviews
Reviews in 27 cities Reviews in 27 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 5 November 2012

This place is a dump. Stop being a tigh-wad and spend a few more bucks on a much nicer hotel. The so called "kitchen area" that is in the hotel is the smallest thing I have ever seen. There isn't enough room to do anything in the room. There is absolutley no storage room and the 4 foot wide spot... More

Was this review helpful? Yes
See 2 more reviews by Jesse C for Waukesha
MackenzieChicago, Manager at Extended Stay America - Milwaukee - Waukesha, responded to this review
13 November 2012

I apologize for the poor experience you had at our site. This is not the kind of impression we want to leave with any guest, and all I can say is I am terribly sorry. The hotel just received a new bedding package and flat screen televisions. I hope that you will give us another try in the future to... More

Waukesha
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 14 June 2012

Enticed by the extremely low advertised price, my family stayed at this hotel for four days. Here were my experiences: 1. Antiquated mechanical key system did not work for exterior doors--for us. The desk told us that the exterior locks didn't work, but we saw many other people using them. We complained several times, since we had to walk through... More

Was this review helpful? Yes 4
ChristopherTM, Owner at Extended Stay America - Milwaukee - Waukesha, responded to this review
16 July 2012

I recently received a copy of your review. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. Your review has caused us to take a serious look at the systems we have in place to handle our day... More

Topeka, Kansas
Senior Contributor
38 reviews 38 reviews
33 hotel reviews
Reviews in 30 cities Reviews in 30 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 17 January 2012

I stayed here for a week between trade shows. It was a good location for me, close to several stores I could use, plus only about 4 miles from my work at the trade show. I've stayed in a few different extended stay hotels, and at many regular hotels, and overall, the experience here was nice. No, this wasn't a... More

Was this review helpful? Yes 1
MackenzieChicago, Manager at Extended Stay America - Milwaukee - Waukesha, responded to this review
25 October 2012

Thank you for your candid and detailed comments about the Waukesha ESA. I wanted to let you know that since the last time you stayed, we have received a new bedding package and flat screen televisions. Additionally, we no longer charge for wireless internet. It is now free. Please check us out again the next time you are in the... More

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Additional Information about Extended Stay America - Milwaukee - Waukesha

Also Known As:
Extended Stay America Waukesha
Extended Stay Waukesha
Waukesha Extended Stay
Address: 2520 Plaza Court, Waukesha, WI 53186-1819
Region: United States > Wisconsin > Waukesha
Amenities:
Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #3 of 7 hotels in Waukesha
Price Range: $
Hotel Class:2 star (2*)
Reservation Options:
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Extended Stay America - Milwaukee - Waukesha
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