We stayed at this hotel for three days in mid-April 2013. I’ll warn you ahead of time that this is a rather wordy review. I rely on TripAdvisor so much when making our travel plans, and I hope others will find this useful. So many reviews on TripAdvisor are subjective, and you have to consider the source, so here’s my... More

This hotel is very nice looking from the lobby but the rooms are in terrible need of a remodel. Average service. The hotel is in the process of a renovation, but we were on the second floor and the rooms were clearly not updated. The photos look great, so the hotel might be very nice when completed. The view from... More

I write this review as things stood when we visited but the hotel is undergoing refurbishment so some things will be better soon. The room was clean and comfy with air con and the view was lovely (Coconut Island). There was no fridge in the room which was a major negative point but I emailed Castle Resorts who have assured... More

To be fair, they are renovating the hotel. I would wait until the renovation is done. This hotel has the most beautiful location in Hilo. The views of the bay are breathtaking. The hotel however is very run down. The view from our lanai almost made up for it, but not quite. The staff was very nice and breakfast was... More

NOT GREAT... I spent a night at the Castle Hilo Hawaiian hotel to visit the volcano - I am not a 'fussy' person with regards to hotel rooms - but I did not like this hotel - the room was scruffy with wallpaper coming away from the walls in the corner - the outdoor furniture on the deck was rusty... More

The reason is if you wish to take a fabulous drive around the Big Island, your best bet is to do it this way. Starting out from Kailua-Kona take I90 through Parker Ranch. Stop off there at L&L BBQ for a fun lunch. Go into Parker Ranch Store for free samples of "jerky". Proceed to Highway 19. You'll see the... More

The staff is terrific and tries hard, but this is one of the worst hotels I've ever stayed at. The rooms are musty, even mildewy, and nothing works. The electric outlets haven't been updated in decades, there are no amenities in the room, I can't begin to list all the things I did not like about this place.

It was a bit tricky to find in the dark, but a pleasant surprise once we got there. It definitely appeared to be the best of the lot around bay. Its date of construction was irrelevant to us. The most important thing is that it's comfortable, quiet, clean, and offers decent food at fairly reasonable prices. I think it was... More

A very sedate mature hotel in the 60's style. Very clean and calmly managed. Particularly liked the open feel of the lobby. We had a problem with the movies on demand but that was sorted out and refunded by the hotel. Rooms on the bay side have a superb early morning view of Hilo and Mauna Kea. Parking is plentiful... More