I agree with Mary Chico that this is not what you would expect of a Westin, though I'm starting to doubt Starwood in general these days. I'll start with the positive. First, the location is good, and the common areas are pretty and fairly well kept. The pool areas are fine. The rooms all have balconies, which is nice. Those... More

One of the most beautiful resort properties around. Excellent service, friendly staff, beautiful views, great breakfast buffet. More

This is NOT your normal Westin Hotel, don't be fooled into thinking it is quality because of the name. The hotel is dated, has a grimy feel, is incredibly busy, huge, packed with people; not anything like a relaxing Hawaiian resort should be. We were booked for eight days, left after two and moved next door. Had to wait for... More

This was our first trip to Maui and we loved it. We went with friends who were attending an OB/GYN conference that was also held at the Westin. Our housekeeper Virgina Go was excellent. She kept our room clean and well stocked. She knew us by name and it was always a blast to see her. Two other people who... More

One of the most beautiful resort properties around. Excellent service, friendly staff, beautiful views, great breakfast buffet. Even spoke with Virginia who took care of our maid service who was very friendly and personal. She made sure we were well taken care of. All staff, even those constantly cleaning around the pond areas were smiling and friendly. More

We stayed for 3 nights at the westin. We paid extra on booking for an ocean view room and were glad we did as the view was beautiful. After seeing the grand lobby, we were a little surprised with the room - which was a little dated. However the beds were really comfy & we didn't spend much time in... More

My family recently stayed at the Westin Maui as frequent visitors to this resort. Once again we had a great time. One memorable item worth mentioning is the great guest experience that you get at the Westin Maui. One staff member in particular is Joven. He is very friendly and knowledgeable with a "can do" attitude. Joven provided us with... More

We always feel like we are at home. We travel to Maui every December and have been doing it for nine years. The Management and staff are more than accommodating, nothing is too much trouble. Our House-keeper Josefina, who has looked after us so well every year. She always has a smile on her face. Senior Sous Chef John.M.King and... More

We booked our trip 11 months in advance and traveled with family with a total of 9 people total, 3 of them kids. I sent the guest manager, Sean an email a month prior to our trip to let him know this was our first trip with a Starwood Property and that we were very excited to celebrate my birthday... More