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Sheraton Maui Resort & Spa

4.0 of 5
2605 Kaanapali Pkwy, Lahaina, Maui, HI 96761
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Sheraton Maui Resort & Spa
Ranked #19 of 29 hotels in Lahaina
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2,212 reviews from our community

Traveller rating
    1,022
    741
    282
    98
    69
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Families
422
 
Couples
1173
 
Solo
36
 
Business
68
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Orlando, Florida
Senior Contributor
43 reviews 43 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 18 May 2013 NEW

I read one negative review, and it misrepresented this place, I suspect, because the writer was just angry. Not only is this hotel beautiful, clean, and current its decor, it is a special place. The pool and grassy area between the hotel and the pool are immaculate. The beach is gorgeous, and there is a unique lava cliff formation on... More

Was this review helpful? Yes 2
Pasco, Washington
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 17 May 2013 NEW

My wife and I booked through Costco for an anniversary trip and let me first say that this place was NOT cheap. It is a pricey resort and you can expect to be nickel and dimed your entire stay. But we knew this going in and planned for this to be the case. I would say that we both felt... More

Was this review helpful? Yes 2
See 4 more reviews by myklrl for Lahaina
Bellingham, Washington
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 16 May 2013 NEW

Our hotel stay was wonderful, we spent our 15th anniversary at this hotel. We had no issues with the hotel, food, housekeeping everything was wonderful. DO NOT FALL FOR THE SPG, SEE OUR NEWEST PROPERTY. THEY PROMISE A 50% OFF COUPON TO USE AT ANOTHER TIME TO LISTEN TO THERE PRESENTATION. THIS COUPON IS VALUELESS, IT IS OFF THE RACK... More

Was this review helpful? Yes 5
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 14 May 2013 NEW

This was an awesome vacation and the hotel and location were great. Staff wasn't to bad either a everybody seemed so friendly. It's not a 5 star but it is a solid 4 star hotel.This was our first trip to Hawaii and I don't think I have any complaints.

Was this review helpful? Yes 2
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review
16 May 2013

Aloha and mahalo for taking a moment to share your experience. We are happy to hear you enjoyed your stay at our beautiful resort and found our staff to be friendly. We look forward to welcoming you back on your next Maui vacation. Mahalo, Guest Experience Team More

San Diego, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 12 May 2013

Our family of 3 recently returned from a week's vacation in Maui. We had the pleasure of staying at the Westin Resort for 4 nights and thoroughly enjoyed ourselves. For our last 2 nights, we decided to try the Sheraton. This was a mistake. Our stay at the Sheraton was a complete disappointment from start to finish. Advertised as a... More

Was this review helpful? Yes 6
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review
16 May 2013

Aloha and mahalo for taking the time to express your concerns and disappointment. We apologize for the inconveniences you experienced and that our resort was not up to your standards. We understand that our Front Office Manager has reached out to you to help resolve issues and learn more about your stay. We hope you will give our resort a... More

Atlanta, Georgia
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 12 May 2013

This is a tough review for me because this resort was great, but not necessarily great for me. The Sheraton was really a beautiful place to stay while in Maui. The grounds were beautiful and well maintained. The resort is right on the beach, and there are some great amenities (beach bar, lazy river, nice pool, etc). The rooms were... More

Was this review helpful? Yes 4
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review
16 May 2013

Aloha, Thank you for taking the time to share your experience and feedback. We are excited to hear the great things you have to share about our resort. We are sad you weren't able to enjoy our resort, but it's great to hear you were out adventuring and enjoying the island. We hope to welcome you back to our beautiful... More

Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 11 May 2013

Our first visit to Sheraton Maui and the Bell staff greeted us on arrival (04/27-28/2013). While I was check-in, which was a breeze, the bell staff kept my car A/c running so my wife does not get baked. It was 90 degrees.When we got the bags out, they welcomed us warmly, with Leis.The clean quite room was on the second... More

Was this review helpful? Yes 1
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review
15 May 2013

Aloha, Thank you for sharing your experience from your recent stay at our resort. We are delighted to hear you had such an enjoyable stay. We will be sure to share your kind words with our staff. We look forward to welcoming you back to our beautiful resort again soon. Mahalo, Guest Experience Team More

Orlando, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 10 May 2013

Aloha! This was our first trip to the Hawaiian Islands (4/24-5/4), and coming from sunny Florida, and having traveled around the Caribbean, we just didn't know what to expect; however, our kids summed it up best..."Wowee, Maui!" After 3 days on Oahu, we flew over to Maui to spend 8 nights at the Sheraton Maui Resort & Spa. It was... More

Was this review helpful? Yes 4
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review
15 May 2013

Aloha and Mahalo for taking the time to write such a detailed review of your recent stay with us. We are excited to hear how much your family enjoyed your stay. Great tips to all of the future guests. We hope to have the opportunity to welcome you back to our beautiful resort the next time you visit Maui. Mahalo,... More

Citrus Heights, California
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed 9 May 2013

We travel to Maui twice a year & we wanted to try somewhere new so we booked with a room at the Sheraton Maui. We were so excited because we love the snorkeling at Black Rock (see Pictures) & you can't get any closer to it than the Sheraton. When we arrived we were not greeted by the Aloha Spirit... More

Was this review helpful? Yes 6
See 6 more reviews by Steev_0 for Lahaina
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review
13 May 2013

Aloha and mahalo for taking the time to express your thoughts and feedback. We are happy to hear you enjoyed our location, but do apologize for the lack of customer service and inconveniences you experienced. We appreciate your feedback and will use it as a tool to better serve our guests in the future. Our guest's satisfaction is our top... More

Houston, Texas
Top Contributor
203 reviews 203 reviews
137 hotel reviews
Reviews in 106 cities Reviews in 106 cities
130 helpful votes 130 helpful votes
5 of 5 stars Reviewed 9 May 2013

Stayed for 6 nights in an ocean view room in building two. We enjoyed the whole stay. The beds were comfortable. The ground were beautiful. Lindsey at the Dive Bar was great. Kimberly at the concierge desk by the pool booked all our trips. Food was great (expensive) but we shared a lot! It is a huge resort so we... More

Was this review helpful? Yes 2
See 3 more reviews by bandit for Lahaina
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review
15 May 2013

Aloha, We are delighted to hear how much you enjoyed your stay. Thank you for taking the time to share your experience and kind words. We look forward to welcoming you to our resort for your next Maui vacation. Mahalo, Guest Experience Team More

 
 
Sheraton Maui Resort & Spa
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Hotel Summarization (Beta)

What travellers say

  • Black rock(390)
  • Whalers village(128)
  • Very nice(127)
  • Pool area(110)
  • Breakfast buffet(75)
  • Sea turtle(61)
  • Ocean front room(55)
  • Kaanapali beach(47)
  • Ocean view room(40)
  • Great location(30)

Additional Information about Sheraton Maui Resort & Spa

Address: 2605 Kaanapali Pkwy, Lahaina, Maui, HI 96761
Phone Number:
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Children Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotels in Lahaina
#5 Luxury Hotels in Lahaina
#10 Top resorts Hotels in Lahaina
#14 On the Beach Hotels in Lahaina
#17 Family Hotels in Lahaina
Price Range: $$$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Sheraton Maui Resort & Spa, Ka'anapali Beach's Black Rock, is near Whalers Village and Kapalua-West Maui Airport. Our Hawaii hotel has a lagoon, a ballroom, and an Ocean Lawn for weddings and meetings ... more   less 
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Also Known As:
Sheraton Maui Resort And Spa
Sheraton Maui Hotel Lahaina
Sheraton Maui Hotel
Sheraton Maui
Maui Sheraton
Sheraton Lahaina
Lahaina Sheraton
Sheraton Maui Resort
Sheraton Maui Resort & Spa Lahaina

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Sheraton Maui Resort & Spa
Enter dates & see best prices* (from Sheraton.com, Expedia.com, Booking.com, and 14 more)
Enter dates 1 night 2 nights
Show Prices