Hotel Metropolis

Address: 25 Mason St, San Francisco, CA 94102

Region: United States > California > San Francisco

Amenities:

Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Pets Allowed Restaurant Shuttle Bus service Suites Wheelchair access

Hotel Style:

Ranked #149 of 235 hotels in San Francisco

Price Range: $$

Hotel Class:2.5 star (2.5*)

Official Description (provided by the hotel):: Hotel Metropolis embodies the quintessential urban hotel experience and offers a unique perspective on the grit and beauty of city life. This non-smoking boutique hotel features 105-rooms among ten stories of a historical building located in the heart of downtown San Francisco.The convenient location provides quick access to many of San Francisco's top attractions and destinations. The hotel is located just one-block from Westfield San Francisco Shopping Centre and Cable Cars that will take you to Fisherman's Wharf and Pier 39. Three blocks away are Union Square and Moscone Convention Center. The Hotel Metropolis is well suited for vacationers, families, convention goers and business travelers alike. ... more less

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Also Known As:: Metropolis Hotel San Francisco; Metropolis San Francisco

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404 reviews from our community

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rexmynickname

Sydney, Australia

Reviewer

3 reviews

3 hotel reviews

Reviews in 3 cities

1 helpful vote

“Nice Hotel, Central Location”

Reviewed 19 June 2013 NEW

Stayed in this hotel middle of January. I have to be honest, my cousin and I didn't expect the hotel to be located where there is so many homeless people. Our expectation of this hotel wasn't very good from the moment we got there. the homeless and weird people drew concern for us as we're both young women. We had... More

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trigger76

Edinburgh

Contributor

18 reviews

13 hotel reviews

Reviews in 9 cities

17 helpful votes

“fab service, safe area”

Reviewed 16 June 2013 NEW

if u have read other reviews u need to know that i didn't so i got a shock when our cab pulled up and it was like we were on the set of the walking dead. we were not approached by any of the homeless and none of them made us feel uncomfortable or scared. they kept to themselves. the... More

Dear trigger76, Thank you for an outstanding review! We are pleased to hear how much you enjoyed your stay. It sounds like you truly took advantage of our convenient location and more importantly that our hotel, staff and rooms exceeded your expectations! San Francisco is certainly a wonderful place to visit! We hope that you'll join us again soon, and... More

hayley_maree

5 reviews

Reviews in 4 cities

3 helpful votes

“Spare some change?”

Reviewed 8 June 2013

This hotel is in one of the worst parts of town. There were many drunk/druggie/homeless people on the corner and on the street outside the hotel. I was very concerned as soon as I entered the street the hotel was on. I was not informed of any of these nasty surprises by anyone on trip advisor before booking this hotel,... More

Was this review helpful? Yes 2

Dear hayley_maree, Thank you for your review. We sincerely apologize for the challenges you faced during your stay here with us. I have shared your comments with our housekeeping staff, to ensure proper care and cleanliness consistently meets the highest standards. However, I am glad that you found our staff to be very friendly and helpful! We hope in the... More

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Kelsey D

London

1 review

“Lovely hotel, terrible location”

Reviewed 4 June 2013

We booked this hotel through a travel company and stayed from 20-23rd May 2013. While the hotel is pleasant and the staff are friendly and helpful the location left much to be desired. Whilst it is very central to the city, the travel company did not tell us we would be staying on "crack head alley" as me and my... More

Was this review helpful? Yes 1

Dear Kelsey D, Thank you for taking the time to offer this review. I'm glad to hear that you found the staff to be friendly and helpful accompanied clean rooms in our downtown location. We hope your travels lead you back to San Francisco and would love to have you as a return guest. Jaime Gonzalez Front Office Manager Hotel... More

PedroMSanchez

Bilbao, Spain

16 reviews

15 hotel reviews

Reviews in 15 cities

4 helpful votes

“An excellent location”

Reviewed 29 May 2013 via mobile

It's an affordable hotel in the center of the downtown area of San Francisco. Five minutes walking from Union Square, nearby the metro station and opposite to Bloomingdale's. The staff are really friendly and helpful. The room where I stayed was small but spotlessly clean and with all the facilities you may need. Do not trust the reviews complaining about... More

Dear PedroMSanchez, Thank you for your 5 star review and contribution to the Trip Advisor community! I wanted to thank you particularly for the honest review in regards to homeless people being a problem in all of downtown. We look forward to your return to San Francisco and would love to have you back as our guest! Jaime Gonzalez Front... More

Gemma H

Penkridge, England, United Kingdom

“Nice hotel. Terrible location.”

Reviewed 27 May 2013

This hotel has moved me to write my first ever review on trip advisor. The rooms are nice, staff helpful, parking charges OK for a city and generally pleasant. Unfortunately, however, it is in the worst place imaginable. This morning we left the hotel at 7am to be sure that we could get out before all the drunk homeless people... More

Dear Gemma H, Thank you for your review and contribution to the Trip Advisor community. I'm really sorry that your experience was tarnished due to the homeless issue in San Francisco. We are constantly are communication with local law enforcement to reduce and remove displaced residents from our surrounding property. However, I am happy that you found our hotel to... More

MilanAngloitalian

Milan, Italy

Senior Reviewer

9 reviews

5 hotel reviews

Reviews in 7 cities

21 helpful votes

“Great time in San Francisco”

Reviewed 26 May 2013

My wife and I stayed at this hotel for 4 nights in May. It was well positioned for direct transport from the airport being within about 100m from the Powell B.A.R.T. Station. There are also bus and tram stops nearby along with the cable car terminus. The room was clean and the bed was comfortable. We used the tea and... More

See 2 more reviews by MilanAngloitalian for San Francisco

Dear MilanAngloitalian, Thank you so much for your comprehensive review and high marking praise for the Hotel Metropolis. It makes me very happy that you found our hotel to be clean, our staff to be friendly, professional and helpful. In addition, I'm delighted that we exceeded your expectations and did not let homeless the issue in San Francisco deter you... More

Lachdawg69

“Don't trust the reviews”

Reviewed 18 May 2013

I can honestly say I was extremely concerned with this hotel after reading reviews on trip adviser. Unfortunately there are quite a few homeless people in the area but if you walk 25 metres to the left you are in the touristy areas and you wouldn't know. With that said though the homeless didn't bother any of our group. I... More

Was this review helpful? Yes 3

Dear Lachdawg69, Thank you so much for your outstanding review and for given us an opportunity for exceeding your expectations despite the reviews that caused you anxiety. I am delighted that you found the hotel clean and comfortable more importantly that Abdullah provided you outstanding service we have definitely recognized him and passed your compliments to him and the entire... More

Shawn C

Vernon, Connecticut

“Superb deal”

Reviewed 8 May 2013

I stayed five nights for a conference in town. Very well done renovated building. Refrigerator, coffee maker, flat screen TV, huge bath tub that you can soak in, wonderful rain shower shower head, plenty of clean fluffy towels, soap, shampoo, conditioner, blow dryer, free coffee/tea in the mornings and free wine tastings each evening. I never saw any of the... More

Dear Shawn C, I shared your comments with our entire staff and it makes me happy that they went out of their way to help you at every turn. Thank you so much for your 5-star review as it validates the pride we take in creating a memorable experience at the Hotel Metropolis for every guest. I am glad to... More

doobman79

“Great hotel and staff,shame about the location.”

Reviewed 3 May 2013 via mobile

This was our first visit to San Francisco and it was only for one night, so the price of the hotel was great. The hotel inside was clean and comfortable, the staff i dealt with were brilliant and gave great advice on places to visit and how to get there. But sadly all this was tarnished by the vast amounts... More

Dear doobman79, Thank you very much for your review and contribution to the Trip Advisor community. I'm delighted that you found our hotel to be clean, comfortable and that our front desk staff provided brilliant service. We look forward to having you again in the future. Warm Regards, Jaime Gonzalez Front Office Manager Haiyi Hotels More

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