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All 235 San Francisco hotels

Hilton San Francisco Union Square

4.0 of 5
333 O'Farrell St, San Francisco, CA 94102
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Hilton San Francisco Union Square
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68%
Ranked #97 of 235 hotels in San Francisco
GreenLeadersGold level
Most recent review
5 of 5 stars Reviewed 17 June 2013
Sarah D Hartlepool, United Kingdom
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2,788 reviews from our community

Traveller rating
    636
    1,177
    675
    210
    90
See reviews for
Families
470
 
Couples
755
 
Solo
294
 
Business
940
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Hartlepool, United Kingdom
1 review
5 of 5 stars Reviewed 17 June 2013 NEW

The staff at the Hilton Union Square are quite literally the most organised, friendly and polite people we came across throughout our wedding and honeymoon trip across different parts of America. When we arrived at the hotel we checked in at reception and we asked if any upgrades where available on the room as we where on honeymoon, we were... More

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Hartford, Connecticut
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
Reviews in 17 cities Reviews in 17 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 16 June 2013 NEW

Overall my experience was quite positive. Stayed in tower 2, lower floor by request, which resulted in a view of a parking garage, so I can't really complain about that. Made reservations through American Airlines and requested adjoining rooms, don't know if AA or hotel was responsible for rooms initially booked on different floors, but this was accomodated upon check... More

Was this review helpful? Yes 1
See 6 more reviews by Medusa222 for San Francisco
Taylor_Hilton, Manager at Hilton San Francisco Union Square, responded to this review
17 June 2013

Thank you so much for your comments, we are thrilled that you have had a positive experience here at Hilton San Francisco Union Square. We are happy that our front desk staff was able to accommodate your requests upon check in. Our hotel strives to make every detail and aspect of your experience count, so we are glad that you... More

North Carolina
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 15 June 2013 NEW

This is the first time I've stayed here in a few years, and apparently the rooms have been completely redone in the interim. Don't be fooled by the dated looking exterior and lobby. As I checked in there was a long line, but then I saw the Hilton Honors check in and only had to wait a few minutes. The... More

Was this review helpful? Yes 1
See 2 more reviews by abosco for San Francisco
Taylor_Hilton, Manager at Hilton San Francisco Union Square, responded to this review
17 June 2013

Thank you for your response. We appreciate you taking the time to give us this feedback. Thank you for coming back to our hotel, we are happy that our renovated rooms helped make your experience a positive one. We are thrilled that our front desk staff was efficient and friendly, and they were able to upgrade you to a junior... More

Pleasant Hill, United States
1 review
4 of 5 stars Reviewed 13 June 2013 NEW

The mattress was very comfortable. After a hard day at work, that's important. The staff was friendly and knowledgable. The only problem I had was with the internet policy in conference rooms where the audio and internet all cost extra. I am used to signing up for an LCD machine and a screen and everything else is taken care of.... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Taylor_Hilton, Manager at Hilton San Francisco Union Square, responded to this review
14 June 2013

We would like to thank you for taking the time to write a review about your recent visit to San Francisco. We are very glad you had a comfortable stay with us! We are also thrilled to hear that our staff was friendly and knowledgeable. We sincerely apologize for the inconvenience of audio and internet charges. We will be sure... More

Mumbai (Bombay), India
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 13 June 2013 NEW

The hotel is located on the edge of the Tenderloin district so while one end is upmarket, if you exit from the other end, you will feel very unsafe. Otherwise, this is a great location, close to Market Street, the shopping and all the attractions that SF has to offer - we loved being here and it was great value... More

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Taylor_Hilton, Manager at Hilton San Francisco Union Square, responded to this review
13 June 2013

Thank you for sharing your thoughts and opinions about your recent trip. We are excited you found our location to be great for shopping, local attractions and restaurants in San Francisco. We are thrilled you thought our hotel was a great value for your trip, too! Thanks again for your feedback, we hope to welcome you and your family back... More

Marshall, Virginia
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 12 June 2013 NEW

So the front desk service varies dramatically by representative. I ask for a specific room and the rep informs me I cant check in and the room I want is unavailable. I eat lunch, come back and no problem with rep 2. So, I give the front desk staff a great rating for rep #2, she was awesome. The beds... More

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See 4 more reviews by ReadyToGoHome for San Francisco
Taylor_Hilton, Manager at Hilton San Francisco Union Square, responded to this review
13 June 2013

First of all, thank you for your review of your past stay at our hotel. We always appreciate hearing from our guests - including when comments help identify ways we can improve. Your business is extremely important to us and I can assure you that your comments have been taken into consideration. We apologize for the level of service your... More

Sydney
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 12 June 2013 NEW

Hilton San Fransisco Union Square is a large, bustling property similar to the New York Hilton, in a good location. We were checked into a HHonors floor room, and rooms were small but nice. Don't book a room on the pool side - these can be noisy and people on the pool floor with balconies sometimes climb over and use... More

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Taylor_Hilton, Manager at Hilton San Francisco Union Square, responded to this review
13 June 2013

We appreciate you taking the time to write a review regarding your stay. We are glad you found our location to be good for your trip. We apologize that the pool was noisy after hours and that it disturbed your sleep. Next time, feel free to let our security team know and we would be happy to take care of... More

Los Angeles, California
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 12 June 2013 NEW

Our family (with 2 small children) stayed here for 2 nights. The location was great, just 2 blocks away from Union Square and the cable car station. The room was spacious (2 double beds) and clean. The beds and pillows were comfortable. We were on a high floor and had a great city view. Parking was a bit outrageous at... More

Was this review helpful? Yes 1
Taylor_Hilton, Manager at Hilton San Francisco Union Square, responded to this review
13 June 2013

Thank you very much for the kind words about your recent family visit. We are thrilled that our location was great for your trip. We are happy to hear that the room was spacious, clean and comfortable. We are also excited you had a nice city view of San Francisco. We are glad our front desk staff was very friendly... More

Madbury, United States
1 review
5 of 5 stars Reviewed 11 June 2013 NEW

Kudos to the Union Square Hilton in SF, they served almost 2000 of us for the long weekend. The food was excellent, the employees were friendly and hard working, the cleanliness of the conference rooms and surrounding areas was emaculate!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Taylor_Hilton, Manager at Hilton San Francisco Union Square, responded to this review
12 June 2013

Thank you very much for your kind words! We are thrilled you had an overall pleasant experience at our hotel. We are excited to hear that the food was excellent, our staff was friendly and hard working and the conference rooms were clean. Thank you again for providing your feedback for us! We sincerely appreciate you taking the time to... More

Portland, Oregon
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 10 June 2013

I checked into this Hilton June 2nd and checked out on June 5th. I was attending a conference at the Moscone Center, which is about 6 blocks away. This hotel was a very typical Hilton, with a nice lobby and decent rooms. You have to pay extra for the internet, and parking was $47 per day plus tax! Yikes! I... More

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See 5 more reviews by Debbie S for San Francisco
Taylor_Hilton, Manager at Hilton San Francisco Union Square, responded to this review
11 June 2013

We appreciate you sharing your feedback about your trip to San Francisco. We are glad that you felt our hotel had a nice lobby and decent rooms. We are thrilled to hear the Starbucks in our lobby was quick and convenient for your mornings before heading to Moscone Center. We sincerely apologize that you felt our location was only average.... More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Cable car(99)
  • Very nice(94)
  • Great location(68)
  • Urban tavern(54)
  • Room service(39)
  • Homeless people(27)
  • Breakfast buffet(23)
  • Junior suite(20)
  • Friendly and helpful(11)
  • Would definitely stay(11)

Additional Information about Hilton San Francisco Union Square

Address: 333 O'Farrell St, San Francisco, CA 94102
Phone Number:
Region: United States > California > San Francisco
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Onsen Hotels in San Francisco
#37 Luxury Hotels in San Francisco
#70 Business Hotels in San Francisco
#82 Family Hotels in San Francisco
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Our hotel is within walking distance to all the excitement of the Bay Area. Whether you're on business or vacation, there's something for everyone in the heart of the city! Among downtown San Francisco hotels, no other destination matches our blend of style, service, and setting. Find yourself within walking distance to famous neighborhoods like Chinatown and Nob Hill, the iconic Cable Cars, fabulous shopping, and dining all located in the heart of the theater district. Our dynamic Hilton San Francisco Union Square hotel features splendid resort-style touches – a heated outdoor pool and whirlpool perched atop the lush 16th floor deck, and delicious dining at the stylish Urban Tavern Restaurant. For corporate guests, we offer over 134,000 square feet of state-of-the-art meeting facilities, where the Bay views are stunning and the service flawless. With its history and grandeur, the Hilton San Francisco Union Square hotel offers everything you need for extraordinary business trips or vacations. ... more   less 
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Also Known As:
Hilton San Francisco Union Square Hotel
Hilton San Francisco Union Square Hotel San Francisco
Hilton Hotel San Francisco
Hilton San Francisco
San Francisco Hilton

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