The staff are always so great. The bed and pillows are so comfortable. It is conveniently located. Clean, contemporary property. Nice location, right on the edge of Chinatown, just a few blocks from Union Square one way and the Embarcadero the other! More

First off, this is a busy hotel. At any point in time there will be some conference or tradeshow going on so be prepared for a lot of people. At times the lobby reminded me of an airport. But do not let that deter you from staying here. We checked in with four girls for a quick shopping getaway and... More

I find this hotel being rather strange..... I can't say it is very good for some reason, but I can't say that it was bad, again, for some reason. Check in was smooth, but only at 3 pm, although I made a reservation 4 months prior to that and I arrived for a huge conference! We therefore had to have... More

I love this hotel. I probably would not stay here if I was not a HHonors Diamond Member, however. I always get upgraded to a city view room with a balcony, and I am afraid that I'm spoiled. I'll choose this Hilton generally when they are having a sale. This week, I stayed for a rate of $139 and it... More

We stayed 2 nights here. Check in was a breeze, room was great, but we had to wait over an hour (at bedtime) for a roll away cot. Room service was astoundingly expensive (4 bowls of cereal, couple of juices, 2 orders of toast came to 120.00!) Try getting breakfast at Taylor St. Coffee Shop - big, filling and relatively... More

Good location. I was there for Chinese New Year, despite the noise the inner rooms were nice and quiet. The rooms are small and they had to fix my A/C but did it within about 2 hours. Parking will cost you so don't bring a car... More

This hotel has a split personality. Part of the decor is very old fashioned and part is very modern. We arrived in advance of a conference and check-in was easy though the rooms were not ready. Our requests as far as room location and bed configuration were honored. The hotel is massive - there were over 1000 at our conference... More

Brian at the Hilton honors desk was amazing! Very helpful and kind. Pool was closed but we got to swim at hotel Nikko. The front doormen were not that great. They never once opened doors for us but that is my only complaint. Cleanliness I gave a 4 just because prior tenant or maid left a washcloth wrapped around the... More

I stayed at the Hilton SF/Union Square for a few days for a business conference. They had more than one large conference going on and I must say, everything went smoothly. The good points of my stay: quick check in, nice bath amenities (Peter Roth, lovely), good water pressure in the shower, a comfy bed, quick elevators (even though it's... More