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JW Marriott San Francisco Union Square

4.0 of 5
500 Post Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
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JW Marriott San Francisco Union Square
Ranked #53 of 235 hotels in San Francisco
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738 reviews from our community

Traveller rating
    323
    280
    90
    31
    14
See reviews for
Families
117
 
Couples
203
 
Solo
39
 
Business
193
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Boston, Massachusetts
Senior Contributor
28 reviews 28 reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 16 June 2013 NEW

We came to San Francisco to have a sister weekend. Both of us have been to SF many times, but we wanted to hit up our favorite spots. Since I no longer live in the area, my sister insisted on staying at Marriott. This hotel is wonderful. It's walking distance to a couple of BART stations, restaurants, and Union Square.... More

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See 2 more reviews by HaileyT for San Francisco
New Orleans
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 9 June 2013

We came to SF for a conference and stayed at the JW Marriott in Union Square. It was a great location - only a few blocks from the Mascone Center, walking distance to the shopping district, the cable cars, and AT&T Park. The staff at the hotel was great (from the valets, the bellman, the greeters, the concierge, the front... More

Was this review helpful? Yes 1
See 5 more reviews by funinthesun95 for San Francisco
Phoenix, Arizona
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 7 June 2013

We attended a conference in San Francisco last Fall and stayed at this J W Marriot. The rooms were clean, quiet, and well maintained. The lobby has a very nice atrium with a good restaurant and bar. You are wlaking distance to the Trolley and steps away fron Union Square. The only drawback was the Concierge Lounge was under renovation,... More

Was this review helpful? Yes 1
See 2 more reviews by T W for San Francisco
San Francisco, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 June 2013

I don't know what everyone else is saying about mishaps about which marriott and the hotel being old--- so wrong. First of all this city has like 5 marriotts! 2nd of all the JW marriott is freaking PRISTINE. Such a nice place to say, bring the family and you feel like you're on a true vacay or bring a lover... More

Was this review helpful? Yes 1
Bangkok, Thailand
Senior Contributor
42 reviews 42 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 4 June 2013

The hotel is quite old and while it has aged well, you would want a nicer room especially when you are shelling out $500 a night. I was really not happy with the quality i got. The bed was fine and the amenities were all fine but my complaint is only with the age of the rooms and the hotel.... More

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See 2 more reviews by Aneks for San Francisco
Santa Rosa, CA
Senior Contributor
44 reviews 44 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 June 2013

Business trip and not my usual hotel chain. Had not been here since it was Pan Pacific. Room 704-basic room but nice finishes, great bathroom, wonderful bed, quiet, and clean. Sensational people starting with valet parking and bellman. Doors were always opened and quickly hailed a cab. Servers in bar and restaurant incredibly attentive and responsive but with tact and... More

Was this review helpful? Yes 2
See 11 more reviews by MangoChetney for San Francisco
BruceGorelick, General Manager at JW Marriott San Francisco Union Square, responded to this review
11 June 2013

Thank you for your wonderful words - it means a lot to my team as we are fully devoted to providing world-class service. Even though you aren't a Marriott loyalist, we glad we've won you over for our hotel! Best, Bruce Gorelick More

San Francisco
1 review
5 of 5 stars Reviewed 30 May 2013

My Family from Wahington state was very impressed ! They all gave their thumbs -up! I hope to get another stay booked in a few months. Very cozy and the minimalist look is very calming. I love the fitness center complete with towels, fruits , water and magazines. Looking forward for more booking experiences

Review collected in partnership with Easytobook.com

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BruceGorelick, General Manager at JW Marriott San Francisco Union Square, responded to this review
11 June 2013

Hi Michelle, We're so glad you and your family enjoyed your stay at the hotel. We look forward to seeing you again soon! Best, Bruce Gorelick More

Miami Beach, Florida
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 28 May 2013

My wife and I stayed here for a wedding in town. We mistakenly stayed here over the other Union Square Marriott, but where pleasantly surprised. The hotel staff is very friendly and the hotel is very close to the F line Street car, which is only $2, and includes a transfer. We didn't mind the 3rd floor lobby, it made... More

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Virginia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 28 May 2013

There is a Marriott at Union square AND the JW Marriott at Union Square. Not being aware of this our driver took us to the wrong one. They are close to one another, so it was only a short walk. Not a huge deal, but we ran into at least 3 other parties who were in the same situation. Corporate... More

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BruceGorelick, General Manager at JW Marriott San Francisco Union Square, responded to this review
30 May 2013

Thank you for your feedback. I'm so sorry that your stay got off on the wrong foot due to your driver dropping you off at the wrong Marriott. Most cab drivers in the city know to get clarification due to having a few hotels within close proximity but it can be confusing. I'll share your comments with our staff and... More

Addison, Texas
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 28 May 2013

The location of this hotel is unbeatable. It's right in Union Square and within walking distance to great shops and restaurants. The View, the top-level lounge, has an amazing -- you guessed it -- view of downtown San Francisco.

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Hotel Summarization (Beta)

What travellers say

  • Concierge lounge(21)
  • Great location(19)
  • Very good(15)
  • Street noise(13)
  • Cable car(10)
  • Room service(9)
  • High floor(7)
  • Flat screen TV(4)
  • Very comfortable(4)
  • Lobby bar(3)

Additional Information about JW Marriott San Francisco Union Square

Address: 500 Post Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
Phone Number:
Region: United States > California > San Francisco
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Onsen Hotels in San Francisco
#23 Luxury Hotels in San Francisco
#29 Business Hotels in San Francisco
#59 Family Hotels in San Francisco
Price Range: $$$
Hotel Class:4 star (4*)
Reservation Options:
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Also Known As:
Jw Marriott San Francisco Union Square Hotel
Jw Marriott San Francisco Union Square Hotel San Francisco
San Francisco Jw Marriott
Marriott San Francisco
San Francisco Marriott
Pan Pacific Hotel San Francisco

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JW Marriott San Francisco Union Square
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