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Four Points by Sheraton Asheville Downtown

3.0 of 5
22 Woodfin Street, Asheville, NC 28801-3022
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Four Points by Sheraton Asheville Downtown
Ranked #40 of 58 hotels in Asheville
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299 reviews from our community

Traveller rating
    54
    115
    78
    34
    18
See reviews for
Families
60
 
Couples
129
 
Solo
16
 
Business
35
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
South Dartmouth, Massachusetts
1 review
2 of 5 stars Reviewed 14 June 2013 NEW

The staff was extremely friendly. The location is not. One has to walk quite some distance to "downtown." There are no "normal" drugstores. The beds are extremely comfortable. But it did take 4 hours to have the room cleaned. The Chop House is only open for breakfast and dinner. So you cannot just pop down for an appetizer or lunch.... More

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Hattiesburg, Mississippi
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 11 June 2013

I had no idea where to stay in Asheville, I just needed a place near downtown. The hotel room was very classy and good sized. I don't think I have ever slept in a more comfortable bed. It is only one block from the downtown shops so it was perfect. I am also excited to find out that they are... More

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Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 June 2013 via mobile

We wanted to be close to downtown so we could walk everywhere. It was not as close as I thought it would be. It was clean enough but I found a pocket knife under the bed. The room was average size. The door to our room did not close properly. We had to yank pull up and twist tThe staff... More

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See 4 more reviews by rgdmitchell for Asheville
Cincinnati, Ohio
Top Contributor
58 reviews 58 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 June 2013 via mobile

The location is great. Just a short walk to the center of activity. The beds were comfy and room was clean. They must have finished the construction on the rooms bc I didn't see any (room 430). Air conditioner was loud when it kicked on an off. Clean, SPG property. I just wish the bar opened earlier or the "pantry"... More

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See 4 more reviews by Amie E for Asheville
Louisiana
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 29 May 2013 via mobile

On a 2 day stay the room was not cleaned on the first day. Upon retuning to the room at 4:00 pm I alerted the front desk, at 7:30 I returned to find the rooms still not cleaned. This is simply unacceptable and the hotel staff told me upon learning the housekeeping staff had left for the day he simply... More

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FourPointsAsheville, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review
12 June 2013

Dear LouisianaTravelor, Thank you for providing your feedback about your recent stay with us. I'm very sorry about the miscommunication between our front desk and housekeeping staff. Sometimes mistakes are made and I regret that this happened. I sincerely hope you will allow us another chance in the near future. Steven Brown Guest Services Manager Four Points by Sheraton --... More

North Carolina
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 20 May 2013

I was here for 2 nights in mid-may for a work training that was offered in the hotel conference room. They are working on updating the hotel, the lobby looks like you are checking at a snack bar, (I hope that is not where they plan on keeping the check in area..)...When I checked in, they had my name wrong... More

Was this review helpful? Yes 1
FourPointsAsheville, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review
24 May 2013

Dear Appsgirl, Thank you for the detailed review regarding your recent stay with us. I want to apologize for the check in and check out issues you experienced and hope that will not deter you from visiting us again. As with most properties, we rely heavily on technology to register our guests in and out. Unfortunately technology can fail from... More

Washington DC, District of Columbia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 20 May 2013 via mobile

This hotel is a best bet if you want to be centrally located to everything in downtown Asheville. It offers free parking and the ability to be to any of the amazing restaurants, coffee shops, and stores within just a few minutes of walking. Honestly if you are planning to mainly visit downtown, you can leave your car at the... More

Was this review helpful? Yes 1
See 4 more reviews by bradleye07 for Asheville
FourPointsAsheville, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review
24 May 2013

Dear bradleye07, What a great review! Thank you so much for sharing! Our Housekeeping staff works very hard to ensure our guests have a clean and comfortable stay and will be thrilled to see your feedback. Thank you for your business and for choosing Four Points -- Asheville Downtown. Please come and see us again! Steven Brown Guest Services Manager... More

Blacksburg, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 14 May 2013

This was the third time my husband and I stayed in this hotel. We had our 2 goldens with us, so we needed a pet friendly place and the location is walking distance to everything in downtown Asheville. The room was clean and quiet. Nothing fancy, but a great place for the weekend. Plenty of parking. Good value.

Was this review helpful? Yes 1
FourPointsAsheville, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review
24 May 2013

Dear MJHokie, Thanks for providing your feedback about your recent stay with us and for your continued business! I'm glad to hear you had a great weekend here with your 2 goldens. We hope to see you again soon for another clean and comfortable stay! Steven Brown Guest Services Manager Four Points by Sheraton -- Asheville Downtown More

Charlotte, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 13 May 2013

The Four Points was a great find with all the choices in downtown Asheville. It was conveniently located to shops and eateries. The room was extraordinarily clean and nicely furnished. Did not use the free pass to the YMCA, but opted for an enjoyable run into downtown.

Was this review helpful? Yes 1
FourPointsAsheville, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review
24 May 2013

Dear bundleTravellor, Wow! Thanks for the great review! I sincerely hope you enjoyed your time here at our location in Downtown Asheville and hope to see you again. Maybe next time you'll be able to make use of our great partnership with the YMCA. Thank you for choosing Four Points -- Asheville Downtown! Steven Brown Guest Services Manager Four Points... More

Matthews, North Carolina
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 12 May 2013

The hotel was very easy to locate and get to, parking is readily available and free (surface lot). They are currently updating their lobby and while I did not see any evident construction, it does look a bit simple and outdated right now. Check-in was speedy and the staff were very courteous. The room's AC unit worked very well (as... More

Was this review helpful? Yes 2
FourPointsAsheville, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review
24 May 2013

Dear Illiane, Thank you so much for the kind review! I'm very pleased to hear that you enjoyed a clean, comfortable and convenient stay at our property. I have alerted our maintenance about the tub plug in the bathroom and want to apologize for that inconvenience. We appreciate your business and look forward to your next visit at Four Points... More

 
 
 
 
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Additional Information about Four Points by Sheraton Asheville Downtown

Also Known As:
4 Points By Sheraton Asheville Downtown
Four Points By Sheraton Asheville Downtown Hotel
Four Points By Sheraton Asheville Downtown Hotel Asheville
Four Points Asheville
Four Points Asheville Downtown
Best Western Asheville
Asheville Sheraton
Asheville Four Points
Address: 22 Woodfin Street, Asheville, NC 28801-3022
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#30 Family Hotels in Asheville
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Our Asheville Hotel is located Downtown and offers the convenience of a great location while being nestled among the Blue Ridge Mountains. ... more   less 
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