Title: Did not honor a confirmed reservation - Indifferent staff We had a confirmed and written confirmed reservation. We were dropped off the hotel with lots of luggage because we were on an extended trip. The person at the desk informed us that they were full and could not honor our confirmed reservation. He was completely indifferent to our situation.... More

My partner and I stayed for one night while celebrating my birthday in Boston. Our room was wonderful, the antique furnishings beautiful. Everything seemed in good repair and well looked after. The staff were very warm and courteous, and we almost felt like old friends coming for a visit as we were shown to our room. We were given the... More

We thoroughly enjoy the inn. Been there a couple of times The staff is more than accommodating. Beds are extremely comfortable. Slept like a baby. Breakfast in the morning is fresh and delivered. What a treat! Fireplaces make it romantic and warm. Everything is easy. And beacon hill is a delight for walking shopping and dining. This is likely to... More

If you have ever dreamed of being pampered and treated like a God or Goddess then you MUST stay at the Charles Street Inn. Luxury is at every corner: fresh flowers in the room, a spa tub with robe and slippers, your own well stocked refrigerator (complimentary goodies in the frig and out), a laptop to borrow (free wifi,of course)... More

Everything was absolutely perfect. Charles Street Inn is located in the best area of Boston, with tens of fabulous restaurants and shops in whatever direction you walk. It is a 2-min walk from the Red Line station which gets you to Harvard in 10 minutes. The hotel itself is exquisite. The rooms are gorgeous, spacious and spotlessly clean. They look... More

What better place to stay in such historic city than in an equally historic inn?? None! The rooms are absolutely gorgeous - and spacious too. I love generosity and the inn has plenty; you can take Ghirardelli chocolates from a tray, magazines from another tray, AND you can take all the hardwood you need to build a warm fire at... More

When in Boston, stay in the Beacon Hill area. The Charles Street Inn is a small boutique hotel with 9 rooms all different furnished - take a look at the hotels website for details. The rooms facing Charles Street has more light than those facing the back yard.. The street noise is minimal and the view out on Charles Street... More

Not as good as it looks on the website but a good place to stay nonetheless. Quirky, interesting interior...a little spooky too! The best thing about it is the location - right in the heart of beautiful Beacon Hill. Breakfast was basic by American standards but quite adequate. Our room was a little noisy as it was on the ground... More

This was my 1st visit to the Inn but it will not be my last everything was just great the room decor, ammeneties, the served breakfast, the helpful staff, and location added up to a wonderful 3 night break. More