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The Westin Boston Waterfront

4.0 of 5
425 Summer Street, Boston, MA 02210 (South Boston)
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The Westin Boston Waterfront
Ranked #41 of 76 hotels in Boston
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1,012 reviews from our community

Traveller rating
    347
    394
    170
    61
    40
See reviews for
Families
151
 
Couples
248
 
Solo
81
 
Business
433
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Bristol, Vermont
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 24 May 2013 NEW

Overall, I was very pleased with this hotel. It was clean, nice, and the bed was very comfortable. The location is about a 15 minute walk from the Boston Aquarium. However, if you are going to tour Boston, you should be prepared to wear good walking shoes anyway. There were a few relatively small items in which I was disappointed.... More

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Albuquerque NM
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 22 May 2013 NEW

This is a nice hotel, with very helpful staff. Unfortunately it is away from the sights and restaurants. I was here for a conference, but if I were in Boston for vacation, I would recommend a location closer to the sights.

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See 9 more reviews by vacationmanic for Boston
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review
23 May 2013

Thank you for posting your review. Your feedback is important to us and we hope you will consider staying with us in the future. More

Hong Kong, China
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 22 May 2013 NEW

Stay here with family for 1 night and for what we paid for $450+ a night I think we could have gone somewhere better in boston. Lobby of the hotel was chaos when we checked in, it could be the free wifi at the lobby and no where else. I remember the westin being the richer cousin of Sheraton and... More

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Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review
23 May 2013

Thank you for sharing your feedback. I'm sorry you were disappointed by our location. We are in the up and coming Seaport District and there are many wonderful restaurants within walking distance and our public transportation system is also close by with the Silver Line across the street from the hotel and South Station just a 15 minute walk and... More

Birmingham, Alabama
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 21 May 2013 NEW

The hotel is very modern with high ceilings in the lobby and restaurant area. The check-in area in near the lobby bar and sometimes can get very congested and loud....but Starbuck's is around the corner, so you can chill out. This hotel is connected to the Boston Convention & Exhibition Center which makes it very convenient for those attending a... More

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NYC
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 20 May 2013 NEW

Stayed here for 3 nights to attend a conference, and it is truly a great conference hotel - plenty of space, easy access to conference rooms, nice ballrooms. But, staying as a hotel guest was just an average experience. Why average? The hotel service was a little slow, everything from housekeeping to room service. Plus, the first night they forgot... More

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Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review
23 May 2013

Thank you for taking the time to post your review. We appreciate your feedback and hope you will return on your next trip to Boston. More

Torrance, California
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 20 May 2013 NEW

We stayed at the Westin because a friend was doing the Avon Breast Cancer Walk & this was the host hotel. It is located right next to the Boston Convention. The place was convenient for our 3 day stay. There are lots of restaurants to choose from blocks away from the hotel and an Irsh pub right in the lobby... More

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Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review
23 May 2013

Thank you for taking the time to post your review. I was delighted to read you enjoyed your stay with us and we hope you will return for the Avon Walk for Breast Cancer next year. More

Phoenix, Arizona
1 review
4 of 5 stars Reviewed 19 May 2013 NEW

I stayed in the Westin Boston Waterfront for a conference I was attending like a lot of their patrons. A hotel that charges $400+ a night should at least have complementary internet access! That was a huge disappointment to me. There are too many comparable hotels in the area that don't nickel and dime you. Not classy.

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Donna F, Executive Assistnat at The Westin Boston Waterfront, responded to this review
20 May 2013

Thank you for sharing your review. Our internet pricing is based on the pricing that our competitors offer such as Marriott, Hilton, Fairmont, Hyatt, etc. If you stay in any of thos properties here in Boston you will be charged similarly for in room Wi-Fi. We do offer free Wi-Fi in the lobby of the hotel. More

VINHEDO
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 17 May 2013

There are many more modest hotels that offer free wireless internet access in the room. Be prepared to pay $15 per day or $ 7 per hour for internet access in the room! If you want free internet access, you must be at the lobby.

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Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review
20 May 2013

Thank you for taking the time to post your review. Although we do offer fre Wi-Fi in the lobby of the hotel, our internet pricing for guest rooms is based on the pricing that our competitors offer such as Marriott, Hilton, Fairmont, Hyatt, etc. If you stay at any of those properties here in Boston you will be charged similarly... More

Glasgow, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 15 May 2013

After visiting New York for 7 days we took the train from Penn Station to Boston South . Amtrak , 3 and a half hour journey , very relaxing and very scenic along the way . 2 minutes by taxi to our hotel which is massive and roomy , extremely clean , helpful staff . Couple of bars/restaraunts on site... More

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Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review
16 May 2013

Thank you for posting your review and providing such positive feedback. We realize you have many hotel options in the city and hope you will consider staying with us on your next trip to Boston. More

West Hartford, Connecticut
Top Contributor
56 reviews 56 reviews
26 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 12 May 2013

Arrived in the evening with a large reception going on in this convention hotel. Front desk service was excellent. Pointed me to a walkable lobster dinner. Hotel and room was very modern and clean. Great view of the city in the distance. Across the street from the Silverline Rapid Transit that is a few stops away from South Station. Breakfast... More

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See 4 more reviews by TravCT2 for Boston
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review
16 May 2013

Thank you for taking the time to post a wonderful review. Your feedback is appreciated and we hope you will come back and visit us on your next trip to Boston. More

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Hotel Summarization (Beta)

What travellers say

  • Convention center(78)
  • Very nice(50)
  • Silver line(34)
  • Irish pub(23)
  • World trade(21)
  • Short walk(15)
  • Room service(12)
  • Front desk staff(10)
  • South station(8)
  • Downtown area(5)

Additional Information about The Westin Boston Waterfront

Address: 425 Summer Street, Boston, MA 02210
Phone Number:
Region: United States > Massachusetts > Boston > South Boston
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Luxury Hotels in Boston
#31 Family Hotels in Boston
#35 Business Hotels in Boston
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Westin Boston Waterfront Hotel is located in in the waterfront area of this historic city. We offer convenient access to the Airport with plenty of meeting space. ... more   less 
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Also Known As:
The Westin Boston Waterfront Hotel Boston
The Westin Boston Waterfront Hotel
Westin Hotel Boston
Westin Boston
Westin Boston Waterfront
Boston Westin

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The Westin Boston Waterfront
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