Best part is the location: diagonally across the Boston Commons and stone's throw from Newbury Street.
Second best part: The service, as I have seen with other Four Seasons hotels worldwide, probably better! Compared to my not-so-great experiences with other hotel chains in New York/ LA etc, this experience thanks to the staff being so hospitable and caring, left me...
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Sincere thanks for your feedback. We’re so pleased you were able to take advantage of our location near to the city’s best attractions – and also to experience service just as it should be: exceptional, caring and memorable. All of us at Four Seasons Boston are filled with pride to work here and to serve our wonderful guests, and we’re...
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Time for a facelift. The rooms are dark, tired and dated...carpeting is worn, bathrooms are blah and the public areas look like they did when the place opened. Spa is currently under construction and hopefully the gym is on the list for a re-do as well. In it's favor, Boston doesn't have much in the way of luxury hotels (sans...
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but I was surprised that the furniture in the suite was worn and dirty. Everyone at the hotel was very friendly and helpful, which was really what made the stay so nice and relaxing.
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Thank you for your feedback. We’re disappointed to learn that your suite wasn't as perfect as it should have been. We pride ourselves not only on exceptional service, but also on maintaining pristine facilities, thus we take your comments very seriously. We do hope you’ll give us another opportunity to impress you – we're confident we will; we want each...
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I would never stay anywhere else! This hotel is amazing!!! It's better than perfect!
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I highly recommend this hotel to all types of travelers. What I liked the best is how welcoming they were to my whole family including my dogs. They were well prepared to handle anything. My whole family teenagers and adults alike felt relaxed and cared for! We went for Christmas and all had a wonderful time.
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Thanks so much for your comments – and for choosing Four Seasons Boston as your "home away from home" this Christmas! We make every effort to ensure guests young and old feel welcome and catered to, so it’s so great to know these efforts were felt during your stay. We hope you were able to enjoy the Pool (a great...
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The hotel (and in particular our room) was marvellous. Worth booking one of the larger rooms - it was spacious and well-furnished.
We travelled out for 5 nights for my boyfriend's birthday. It was worth telling the hotel in advance because they put some cakes and other bits and pieces in the room for our arrival.
A shame that, as...
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Loved the service here and the rooms are lovely. We had a room facing the public garden which was lovely (trees all lit up for the holidays). Ordered room service breakfast and it come very quickly - always nice.
no complaints!
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I have stayed here twice, both for work as I was hosting an event in the hotel. As a result I was upgraded to a large suite. The room was so very lovely, with beautiful furnishings, it felt like how I would love to have my own place. The bathroom was very nice - only complaint the shower was powerful....
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Thank you for your review. We’re thrilled you’ve now joined us twice and have experienced exceptional service throughout….that’s our goal for all our guests, and something we strive for daily! We hope next time you’ll have the chance to try our restaurant as well – it’s a perfect setting for every occasion, from power dining to post meeting cocktails or...
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Just came back from Boston and had a good stay at the Four Seasons. They are known for their premier customer service, and they certainly delivered!
The location is great, near good food, and you can walk virtually everywhere.
They have a good gym, nice pool, and available hot tub for guests. Attentive gym attendant gave me a towel mid-workout,...
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The service at this hotel is exceptional (and worthy of a five star rating.) Almost every staff member was pleasant and very helpful, the location is great, and the public areas are worthy of the five star rating, as well. The reason I can't give the hotel a five star rating overall is the rooms are just a little bit...
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Thank you for your review. We’re delighted you enjoyed our helpful staff and central location. We place tremendous value on guest comments, thus we appreciate most of all your remarks concerning areas for improvement. Your feedback has been shared with our Bristol Lounge and Rooms Managers for careful review. We're happy your traveling companion liked our beds, and in the...
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