I just came back from 5 days of business travel in San Diego ... I know, it's a tough life! Our meetings were being held in a location away from downtown, so the owner of our company suggested we do some pricing and scope out our downtown options. The Westin San Diego was offering a far better rate than the...
More
Thank you for taking the time to share your feedback, it is truly appreciated and we will be sure to share this review with Mark. Mark is a wonderful part of our team and we are so happy that he was able to provide you with some excellent food and beverage suggestions. We hope that we can welcome you back...
More
Great hotel, close to everything. Great home base to explore San Diego. Business oriented but only a few blocks from the water, gas lamp, and shopping.
More
Thank you so much for your review! We are glad that you were able to recognize our convenient location to everything San Diego has to offer. We hope that we can welcome you back to San Diego soon!
Claire Sanborn
More
It's very disappointing to go to a 4+ star hotel and receive less than the best treatment. When we got to this hotel, we were immediately asked for our car keys by the valet (the only parking offered by the hotel). We told the valet we would be right back after checking in to get our luggage. However, after checking...
More
We are very sorry to hear your comments regarding the level of service you received during your stay and I want to apologize that our staff let you down on this occasion. While we can assure you that any neglect experienced in this instance would have been as a result of thoughtlessness rather than intent, please be assured, the issues...
More
It was a week before my arrival and I wanted to extend my stay one more day because of a scheduled customer meeting and I was told that it could be done but my rate would jump up over $100 more and that I had to take it or leave it. I went out online and found a cheaper rate...
More
Thank you for taking the time to write a review, we appreciate when our guests take the time to share their concerns with us so we can continue to improve our service. We are very disappointed to see that your expectations were not met. That is definitely not the genuine service we strive to deliver. I would greatly appreciate if...
More
Our experience was very unpleasant at our last stay in January 25th, 2012, We careful reselect reputable hotels to stay during our business or pleasure at this occasion the Westin Hotel valet attendant took our vehicle at check in and at the time departure our vehicle was brought to us with a damaged rear bumper, we noticed immediately we requested...
More
Thank you for taking the time to write a review. We were disappointed to find that you had encountered damage to your vehicle. We have spoken to our valet company and confirmed they will be reviewing all available reports and video documentation to verify the cause of the damage. Rest assured they will handle the situation in the most appropriate...
More
Jose Antonio Selvas at The Restaurant Provided GREAT Service! He was very nice and patient. There was a problem with my order and he was very nice about changing it.
More
Thank you so much for your review! Jose is an asset to our team and we are glad that he was able to provide you with excellent service! We hope that you come back and visit us soon!
Claire Sanborn
More
My recent stay at the Westin San Diego, was pleasant enough until about 5AM when construction across the street on a High Rise Office Building, interrupted my sleep every morning during my stay. What was upsetting about the situation was, that I had upgraded my reservation in order to have a view of the bay. I felt the Westin should...
More
Thank you for taking the time to write a review. We apologize for the construction you experienced during your stay with us; we do strive to inform all of our guests of any construction that we are aware of in the hotel. Unfortunately, we are not always informed of construction conducted by the city and we do apologize for the...
More
On new year's eve BA flight to London was cancelled due to fog. We stayed the night and most of next day in the WESTIN. I wish to give credit to THI NGUYEN, the concierge who handled us, a group of stranded passengers, for the whole time there, with patience and grace
And did not leave us with unanswered questions....
More
Thank you so much for your review! It is unfortunate and stressful when those types of situations occur, but we are happy to hear that Thi was able to provide assistance while maintaining composure. She is an excellent asset to our team, and will be thrilled to read your kind review. We hope that you make a future visit to...
More
My huband and I stayed here for three nights. The staff went out of their way to make us feel welcome and comfortable. Luke, the front desk manager, insured we had a wonderful stay. We had the breakfast buffet each morning and were always remembered and seated at our favorite table. The hotel was clean and nicely decorated. The valet...
More
Thank you so much for taking the time to write a review! We are thrilled to hear of your excellent stay and glad that you enjoyed your time in San Diego. We hope to welcome you back again on your future visit!
Claire Sanborn
More
Subject: Westin San Diego
Location: San Diego, California, United States, North America
Title: Room renovation on a Saturday
My stay was overall very good. Excellent front desk personnel. Only problem was that on Saturday night when we returned someone decided to paint something in a room on our floor. The AC grills were left outside on the hallway on a...
More
Reviewed 19 October 2011
269 Reviews
845 Reviews
733 Reviews
