My expectations were not too high. I selected this hotel because it was convenient to the airport. I had stayed at this hotel many years ago for a large conference. I was pleased to have an upgrade into an executive suite as an SPG Platinum member. As is typical of large hotels, it was a long walk to the room.... More

We found a great rate at the Sheraton through priceline and were amazed with the quality for the price we paid! We had a room overlooking the marina and the sunset from the balcony was fantastic after a busy day seeing the sights. Staff were lovely and helpful, rooms were nicely furnished and close to the airport. We had a... More

Be sure to enquire which hotel your room is in as I called hotel in advance, was not forewarned by staff, parked car, offloaded luggage, walked from far end of parking lot only to be told I was in Bay Tower...which is essentially another hotel 600 yards or more away. Had the front desk person told me when I called... More

stayed at bay towers, 1 week marina view wished we has a bay view all employees except one front desk clerk the best. all friendly. rooms cleaned well. 5.00 no clean service credit bit of a rip off as they saved more than 5 but we had a dog did not want to be distrubed. eat breakfast in main hotel... More

I stayed here for 3 nights during s conference - stayed in the Marina tower. The bed was very comfortable and I had 3 great nights of sleep which is highly unusual for me. I loved the city/bay view and I never closed the drapes . The sunsets and sunrises were amazing. What impressed me the most was the staff.... More

I stayed here with my husband for a conference, and while the hotel was pleasant I was unhappy with several features, especially the "green" housekeeping option. When I signed up I understood we were just foregoing having our sheets and towels changed daily, but instead we discovered we received NO housekeeping services whatsoever -- including replenishment of our in-room coffee... More

Stayed 2 nights pre-cruise with a group of 70 at this hotel. Whole group thrilled with hotel. Service in restaurant superb. Ronnie Hophman (Food & Beverage Manager) was very professional and helpful. Brian, waiter, went out of his way to be cheerful and went teh extra mile to do things for us. Alex, another waiter, leaped out of nowhere to... More

rinStayed there 4 nights and wanted to combine business and pleasure. Asked the receptionist to put me in the room with better water view and she did the opposite - I had to drive 7 minutes to Bay Tower and got the room with view on PARKING and road (and the bay is somewhere far!) Next morning I had to... More

The Sheraton Branded hotels can have a wide range of service and quality. The service levels offered at this hotel is much closer to what you would expect at a St Regis property sans butler of course. Staff and management do an OUTSTANDING job of providing excellent personalized service at a large high volume hotel. Location is great if you... More