We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Candlewood Suites New York City Times Square

3.0 of 5
339 W. 39th Street, New York City, NY 10018 (Manhattan)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Candlewood Suites New York City Times Square
Ranked #79 of 432 hotels in New York City
Enter dates & see best prices*
Enter dates 1 night 2 nights
Show Prices
* We search the top travel sites for the best price
Booking.com CandlewoodSuites Travelocity
and 9 more sites!
Traveller Reviews
Room Prices
Write a Review

777 reviews from our community

Traveller rating
    385
    305
    63
    12
    12
See reviews for
Families
77
 
Couples
367
 
Solo
77
 
Business
80
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
San Francisco, California
Senior Contributor
42 reviews 42 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed 17 May 2013 NEW

Unlike for nearly everyone else on TripAdvisor, my stay wasn't great. Wish it had been, because the employees are such nice, friendly people. But the stay itself was pretty bad. The hotel is a giant box; dozens of floors, each with 6 rooms in a square. Starting around 8:00am, doors began slamming. HARD. It was like somehow every door on... More

Was this review helpful? Yes
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review
18 May 2013

Greetings from the Candlewood Suites Family, First and foremost I would like you to thank you for taking the opportunity to share your feedback with us. I am saddened to hear we were not able to meet or exceed your expectations throughout your stay. I hope you would have expressed these concerns to us while you were joining us we... More

Lethbridge, Alberta
Top Contributor
85 reviews 85 reviews
34 hotel reviews
Reviews in 45 cities Reviews in 45 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 17 May 2013 NEW

The price is high for us (average for NYC though), but you get free cookies in the evening and a kitchenette, unlike most. I found the room to work well for the two of us. The kitchenette was really helpful and a nice break from eating out. Only issue we really had was our fridge was broken so our milk... More

Was this review helpful? Yes
See 10 more reviews by ElementTent for New York City
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review
18 May 2013

Greetings from the big apple, Thank you for your kind words. I am glad to hear you enjoyed the cookies we bake for our valued guest in the afternoons. In addition we started preparing our sweat lemonade for those beautiful spring and summer days. I am sorry about the issues you encountered with the refrigerator during your stay. Please contact... More

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 17 May 2013 NEW

For the second time, awesome! It's like having an apartment when you go on vacation. VERY clean room, fridge, stove, microwave, toaster and laundry! I really can only say good things about is place! The room and bed is small but the cleanliness is so worth the suffering in wishing you had a king! Just kidding on that, but this... More

Was this review helpful? Yes
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review
18 May 2013

Greetings from the Candlewood Suites family, Thank you for your wonderful review! I am so thrilled to hear we were able to meet your expectations the second time around. We look forward to your next booking with us and don’t forget to let us know you’re on your way. We hope to see you soon! More

Barcelona, Spain
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 15 May 2013 NEW

Great value for money, excellent location in midtown Manhattan with great restaurants and diners for eating...the staff was at all time helpful and kind...clean, comfy and spacious rooms, fresh towels and sheets...in general; such a great experience....

Was this review helpful? Yes 1
See 4 more reviews by Carlos R for New York City
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review
18 May 2013

Greetings from your home away from home, Thank you for your kind words; we appreciate you taking the time to share your feedback with our traveler community. I am happy to hear you truly enjoyed your stay. Our location is ideal…I couldn’t say it any better. We look forward to your next trip, until next time happy travels. More

Crawley, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 13 May 2013 via mobile

If you want something plush then this is not the place for you but if you want something that's in a great location for the heart of New York City clean comfortable that gives flexibility for a great base then look no further - we came back today from a 3night stay and our only disappointment is that we did... More

Was this review helpful? Yes
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review
14 May 2013

Greetings from the Big Apple, Thank you for your kind words; we appreciate you taking the opportunity to share them with our traveler community. I am glad our accommodations were to your liking and our location was ideal for your travel needs. We look forward to your future booking. Happy Travels. More

Melbourne, Australia
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 11 May 2013

This place has all you need when in NYC. As James T has said below you can't have it all but I feel that this place ticks the boxes for me when I am in NYC. Location, comfort, pleasant staff, great value. If you have money to burn then a fantastic top end hotel may be your thing but I... More

Was this review helpful? Yes 1
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review
12 May 2013

Greetings from the Candlewood Suties family, Thank you for taking the time to share your experience with us. We are always delighted to hear our guests feedback. Our staff takes that extra step to ensure each of our guest stay is flawless. We look forward to your retrn and please contact us in advance. More

Dublin, Ireland
1 review
5 of 5 stars Reviewed 10 May 2013

Decided to register because this hotel deserves the complement. A request for a top floor room and a late check out were both granted on very short notice. The room was immaculately clean, the bed extremely comfortable and the kitchenette is a useful addition. The hotel was busy during my two day stay but the staff were attentive and friendly... More

Was this review helpful? Yes
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review
12 May 2013

Greetings from NYC, Thank you for shring your wonderful experience with our traveler community. I am so happy to hear our staff had such a positive impact and made your stay a memorable one. We look forward to seeing you in the near future. Until then we wish you safe and happy travels. More

Fullerton
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 9 May 2013

The thing with NYC hotels is that you can’t have it all – there are always trade-offs. The “perfect” room will cost you an arm and a leg, but the affordable rooms don’t offer the niceties – or even the necessities in some cases. I have found Candlewood to be a perfect compromise. Clean, comfortable rooms with extra features at... More

Was this review helpful? Yes 2
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review
10 May 2013

Greetings from NYC, Thank you so much for your feedback on our property. We will definitely take it into consideration and will utilize it to enhance our services. We hope the next time you stay with us we can “wow” you with our services and presentation. Please contact us in advance on your next trip to the big city. More

Rome, Italy
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 9 May 2013 via mobile

In NY for some days, me and my wife have really appreciated this cozy and functional structure. Located a few blocks away from Times sq.; efficient and professional staff available for any request at any time. Special mention for Caroline at the front desk, but everyone there is keen to serve you with a smile. The small aparments are equipped... More

Was this review helpful? Yes
See 2 more reviews by Alessandro963 for New York City
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review
10 May 2013

Greetings from the Candlewood Suites family, Thank you for taking the time to share your experience with us I am glad our staff was helpful throughout your stay. We look forward to your next trip to NYC and please contact us in advance. Thank you for your time. More

Sacramento, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 7 May 2013

To call these rooms "suites" is greatly stretching the point when one thinks of the traditional suite with separate bedroom and living area. I really wish hotels didn't mislead like that. Prior to arriving, I saw online that the room was 250 square feet. I wondered how a bedroom area and kitchen could be squeezed into such a small space.... More

Was this review helpful? Yes 1
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review
8 May 2013

Greetings from the Candlewood Suites in Times Square. We thank you for leaving us your feedback on Trip advisor and we are delighted to hear that you found our hotel in a convenient location. We hope that you can keep us in mind in the future. Safe Travels! More

 
 
 
Pod 51
Great value on a similar hotel
New York City, NY
4 of 5 stars 2,847 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in New York City
Trendy
Pod 51
Pod 51 4.0 of 5 stars 2,847 reviews
Family-friendly
Casablanca Hotel Times Square
Casablanca Hotel Times Square 4.5 of 5 stars 2,593 reviews
Romantic
Distrikt Hotel
Distrikt Hotel 4.5 of 5 stars 2,196 reviews
Luxury
The New Yorker Hotel
The New Yorker Hotel 4.0 of 5 stars 4,435 reviews
Show Prices ABS:HotelCheckRates-d93358?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d113317?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d1503474?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d122005?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Travellers also viewed these New York City hotels
Hotel Mulberry 4.5 of 5 stars 272 reviews Staybridge Suites Times Square -... 4.5 of 5 stars 2,181 reviews Hampton Inn Manhattan Chelsea 4.5 of 5 stars 791 reviews Hampton Inn Manhattan / Times Sq... 4.0 of 5 stars 721 reviews
Show Prices ABS:HotelCheckRates-d1791248?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1465162?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d268216?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1500405?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
View all 432 hotels in New York City, ranked by popularity

Been to Candlewood Suites New York City Times Square? Share your experiences!

Write a Review Add Photos Add Videos

Hotel Summarization (Beta)

What travellers say

  • Very clean(24)
  • Port Authority(20)
  • Great location(15)
  • Friendly and helpful(9)
  • Front desk staff(8)
  • Very comfortable(8)
  • Few blocks(7)
  • Empire state building(5)
  • Great Place(4)
  • Kitchen facilities(4)

Additional Information about Candlewood Suites New York City Times Square

Address: 339 W. 39th Street, New York City, NY 10018
Phone Number:
Region: United States > New York > New York City > Manhattan
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Kitchenette Pets Allowed Wheelchair access
Hotel Style:
#58 Family Hotels in New York City
#80 Business Hotels in New York City
Price Range: $$$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Let our Times Square Hotel be your Home Away From Home Located at the 'Crossroads of America', the new, all suites Candlewood Suites Hotel at Times Square has the perfect location for extended stay business and leisure travelers. We are convenient to the major businesses in Times Square, as well as the attractions of New York City. If you are traveling to 'the Big Apple' for just an overnight stay or for an extended stay, our NYC hotel's studio suites, with full kitchen facilities, will make your trip a smashing success. Our hotel's Times Square address places us within walking distance of the Jacob Javitz Convention Center,Legg Mason, Ernst & Young and Merrill Lynch among others. Our suites offer extended stay guests a comfortable workspace, free high-speed,wireless Internet access and we are pet friendly. Leisure guests know that our hotel in NYC's Times Square is centrally located so it is easy to visit the best of the city; the electricity of Times Square, the majesty of the Empire State Building and the excitement of Broadway Theater are at our doorstep. All modes of transportation, from trains, buses and cabs, are nearby. Our extended stay Midtown Manhattan hotel offers deluxe amenities including a DVD lending library and a free 24-hour Fitness Center. There is the Candlewood Cupboard, located in the main lobby, for food and sundries. We also offer free laundry facilities. Check out our great, extended stay New York City hotel deals. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Travelocity, Expedia, Cheap Tickets, Priceline, Venere, Olotels, Otel, Agoda, Hotels.com and HotelsClick so you can book your Candlewood Suites New York City Times Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Candlewood Suites New York City Times Square Hotel
Candlewood Suites New York City Times Square Hotel New York City

Owners: What's your side of the story?

If you own or manage Candlewood Suites New York City Times Square, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Candlewood Suites New York City Times Square
Enter dates & see best prices*
Enter dates 1 night 2 nights
Show Prices