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Fairfield Inn & Suites New York Manhattan/Chelsea

3.0 of 5
116 West 28th Street, New York City, NY 10001
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Fairfield Inn & Suites New York Manhattan/Chelsea
Ranked #92 of 432 hotels in New York City
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244 reviews from our community

Traveller rating
    124
    93
    15
    8
    4
See reviews for
Families
44
 
Couples
106
 
Solo
21
 
Business
32
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
south africa
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 24 May 2013 NEW

We were pleasantly surprised with how great the hotel was! Our well appointed room was spacious enough for the 2 of us & clean. The nearest subway was a short walk away, although it was just as easy for us to walk to Times Square or explore further areas on foot. Staff were friendly. The area around the hotel was... More

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WEST YORKS
1 review
5 of 5 stars Reviewed 23 May 2013 NEW

This hotel is in a fantastic central location in the Flower District. We got to the hotel using the AirTrain and subway from JFK and just walked the 5 short blocks from Penn Station. It was well placed for getting the subway uptown or downtown and we could walk to TS within about 10 mins. The street outside was lovely... More

Was this review helpful? Yes
Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
24 May 2013

Hello 2jags5, Thank you for the lovely review! I am pleased to hear that you had a great stay at our hotel. You are absolutely right, the flower district is a lovely part of the city and does indeed make for a great base while in New York. I am also pleased to hear that you enjoyed our complimentary breakfast... More

New York City, New York
2 reviews
5 of 5 stars Reviewed 22 May 2013 NEW

Had a stressful trip to NYC to move my daughter out of her dorm at FIT and pack her for study abroad in Shanghai. The front desk staff is beyond friendly and helpful! From printing out a final exam project to making a copy of her passport, the staff treated us like family. Especially, George and Brandi! This hotel is... More

Was this review helpful? Yes
Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
23 May 2013

Hello Robin, Thank you for the great review! I am thrilled to hear that you had a wonderful stay with us and that we were able to help out you and your daughter. I also appreciate you recognizing our team members, they are truly the best in the city and I have shared your comments with them. I hope that... More

Arlington, VA, USA
Top Contributor
126 reviews 126 reviews
18 hotel reviews
Reviews in 33 cities Reviews in 33 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 20 May 2013 NEW

Staff: friendly and responsive to your requests. I pointed out that coffee had run out and they replaced it in less than 2 minutes. Rooms: clean if a bit small; the restrooms are not only small, but the door opens into the restroom. In Room 803, you have to almost push yourself against the shower door in order to get... More

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See 4 more reviews by Francisco M for New York City
Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
22 May 2013

Hello Francisco, Thank you for taking the time to submit a review, I always enjoy receiving guest feedback. I am pleased to hear that you had a pleasant stay with us. I am glad to hear that the staff was friendly and responsive, and provided you with great service. I also appreciate your comments regarding the bathroom layout and breakfast.... More

Fairfax, Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 19 May 2013 NEW

I was in NYC for a surprise birthday trip for my son. The hotel is right around the corner and within walking distance from Penn Station. The streets are lined with flower shops so their are beautiful flowers everywhere. We arrived Friday afternoon and the staff was very acommodating. They upgraded our King room to a city view. The bed... More

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See 2 more reviews by NH923 for New York City
Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
21 May 2013

Hello NH923, Thank you for the nice review! I am pleased to hear that you enjoyed your stay with us, and had a nice birthday trip with your son. You are absolutely right, our location is extremely convenient. The Flower District is a lovely place in the city, and makes for a spring garden right outside our door--something that is... More

Winston Salem, North Carolina
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 13 May 2013

I stayed at this Marriott property for two nights on business and was very pleased. As others have noted, the hotel is clean and well-managed. A shout-out to everyone on the front desk - uniformly friendly, knowledgable and helpful, no matter the hour or how many people were in the lobby. My room was small but that did not matter... More

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See 3 more reviews by washpa for New York City
Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
14 May 2013

Hello Washpa, Thank you for the lovely review! I am pleased to hear that you had a great stay with us, and found the hotel to be clean and well managed. Thank you also for your comments regarding the Front Desk staff. I cannot agree with you more, they are absolutely the best in Manhattan and I am glad that... More

Buffalo
Top Contributor
62 reviews 62 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 7 May 2013

This was my second time staying here and it's always a pleasant stay. The rates have seemed to stay consisten which is great. The hotel is clean and in a great neighborhood. Although parking is down the block at a garage, it's convenient and you get a great discount as a hotel guest. The staff is friendly and helpful, I... More

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See 3 more reviews by jamesonbeckwith for New York City
Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
8 May 2013

Hello James, Thank you for taking the time to submit a review, I always enjoy reading guest feedback. I am pleased to hear that you enjoyed our hotel, and had a great stay with us. You are absolutely right, our location is the best. Believe it or not, many people actually request rooms with views of the yoga studio...so be... More

Paderborn, Germany
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed 7 May 2013

I stayed here for 2 nights and had a great time in NY. Comfortable bed, good breakfast, great location, you can easily walk to many attractions (and Penn Station is also not very far). Subway is nearby as well. Staff is very friendly. There are some rooms with city view, mine was out the back... no view but very quiet... More

Was this review helpful? Yes
Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
8 May 2013

Hello Optimus, Thank you for the lovely review! I am glad that you had a nice stay with us and a great time in New York City. You are absolutely right, we do have a great location which makes for a very convenient base for exploring the city. I am also glad to hear that you enjoyed our beds and... More

Milford, CT
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 6 May 2013

Living in CT, we normally take the train in to the city (New York), go to a show or museum and return home by train at night. For my birthday treat, we decided to stay overnight at this Fairfield Inn. We were unable to bring any overnight bag items because we went to the musical "Newsies" and the Nederland Theater... More

Was this review helpful? Yes
Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
7 May 2013

Hello Travelwaves, Thank you for taking the time to submit a review, and happy belated birthday! I am glad to hear that you had a delightful stay with us. I also hope that you enjoyed Newsies, it is certainly a great show and one of my favorites. Thank you also for your comments regarding the staff, I am pleased to... More

Washington DC, District of Columbia
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 May 2013

My husband had a business trip to NYC, so our 3 year old and I decided to tag along. We wanted to stay somewhere close to Times Square without blowing our budget, and we thought this was a great option. We traveled by Megabus from Washington DC, and we were dropped off very close to this hotel. We were a... More

Was this review helpful? Yes
Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
6 May 2013

Hello Liliribs, Thank you so much for the fantastic review! I am pleased to hear that you enjoyed our hotel and had a great stay with us. You are absolutely right, our beds are super comfortable and I am glad that you had a good night's rest. I am also glad that you enjoyed the flower district, it does indeed... More

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Hotel Summarization (Beta)

What travellers say

  • Flower district(5)
  • Very clean(5)
  • Penn Station(5)
  • Front desk staff(4)
  • Friendly and helpful(4)
  • Empire state building(3)
  • Free breakfast(3)

Additional Information about Fairfield Inn & Suites New York Manhattan/Chelsea

Address: 116 West 28th Street, New York City, NY 10001
Phone Number:
Region: United States > New York > New York City
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Suites Wheelchair access
Hotel Style:
#148 Business Hotels in New York City
#191 Family Hotels in New York City
Price Range: $$$
Hotel Class:3 star (3*)
Reservation Options:
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Also Known As:
Fairfield Inn & Suites New York Manhattan/Chelsea Hotel
Fairfield Inn And Suites New York Manhattan/Chelsea
Fairfield Inn & Suites New York Manhattan/Chelsea Hotel New York City

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Fairfield Inn & Suites New York Manhattan/Chelsea
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