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Holiday Inn SoHo New York

3.5 of 5
138 Lafayette Street, New York City, NY 10013
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Holiday Inn SoHo New York
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81 traveller photos
Ranked #268 of 430 hotels in New York City
3.5 of 5 stars 415 Reviews
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415 reviews from our community

What travellers say about this hotel
  • “Little Italy” (17)
  • “Would definitely stay” (7)
  • “Great location” (7)
  • “Canal street” (6)
  • “China town” (5)
  • “Very clean” (5)
  • “Subway line” (5)
  • “Priority Club” (4)
  • “Rooms are small” (4)
  • “Central park” (3)
Traveller rating
    85
    172
    83
    40
    35
Only show reviews for Family (48) | Couples (101) | Business (79)
Date Rating
lancasterdar
Toronto, Ontario
Senior Reviewer
7 reviews
35 helpful votes
“Does not live up to the description!!!”
2 of 5 stars Reviewed 17 February 2012 NEW

I travel to NYC 6-8 times per year and this is the first time I stayed in the SOHO area. The description and photos of the Holiday Inn seemed to match what I was looking for and what a disappointment. First, the staff at the front desk are UNBELIEVABLY rude - from the minute you walk up to the desk,... More

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Daisy M
Hatboro, Pennsylvania
1 review
“Upgrades Needed”
2 of 5 stars Reviewed 30 January 2012

We recently stayed here for a girls' weekend. The size of the rooms were fine and the price was reasonable but there were some mechanical issues which need to be addressed. First the toilet did not flush correctly -- have to hold the handle down to flush; the electricity kept blowing a circuit while trying to dry our hair; the... More

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frank cosentino, General Manager at Holiday Inn SoHo New York, responded to this review
3 February 2012

Thank you for sharing your experience and difficulties you experienced during your stay with us. I have addressed your issues with our engineering team and have personally inspected the room in which you stayed in to ensure that all issues were resolved. I ask that you give us another chance and please stay with us again in the near future... More

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mjcohen
Buffalo, New York, United States
1 review
1 helpful vote
“Excellent!”
5 of 5 stars Reviewed 28 January 2012
1
person found this review helpful

We stayed in an Executive Room and it was phenomenal. I would have paid double what I did! The manager was fantastic, service was impeccable, room was clean and spacious. Strongly recommend! More

Was this review helpful? Yes
frank cosentino, General Manager at Holiday Inn SoHo New York, responded to this review
3 February 2012

Thank you for sharing your wonderful experience at the NEW Holiday Inn Soho. I have shared your experience with the management team and we will continue to work to ensure every one of our guests expectations are met and exceeded. We look forward to welcoming you back upon your return to NYC and would like to reccomend some close by... More

Binibunch
South Holland, Illinois
2 reviews
1 helpful vote
“Great Location/Nice Hotel”
4 of 5 stars Reviewed 24 January 2012
1
person found this review helpful

I planned a weekend trip for my daughter and I, so this was a quick last minute choice. Great selection, I must admit. The location is perfect for shopping on Canal and Broadway streets, 1 block from the subway, and plentiful restaurants. The hotel is not exactly in Soho, but not far at all. Tribeca and China town was nearby... More

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frank cosentino, General Manager at Holiday Inn SoHo New York, responded to this review
26 January 2012

Thank you very much for taking the time to share your positive experience at the NEW Holiday Inn SoHo. We are so delighted that you were able to visit and take in so many of the wonderful attractions of New York City, such as Times Square, The Theater District and The Empire State Building. I have shared your review with... More

shalovesny
Stockport, United Kingdom
Senior Reviewer
8 reviews
2 helpful votes
“teeny,tiny shoebox room !”
3 of 5 stars Reviewed 23 January 2012

My husband and I and our two teenage kids (16 and 13) spent our first 2 nights in New York at The Holiday Inn Soho NYC in October 2010. We chose the hotel as my hubby is a priority club member and had points to use - our first chice was the Intercontinental Times Square which is still part of... More

Was this review helpful? Yes
frank cosentino, General Manager at Holiday Inn SoHo New York, responded to this review
9 February 2012

Thank you for taking the time to review your stay with us. Next time you are in NYC, try one of our luxurious City View Suites. The most magical views of NYC and comfort for the entire family. The NEW Holiday Inn SoHo is the perfect location for a New York City getaway, Affordable Luxury in SoHo. More

lonereignger
Washington DC, District of Columbia
Senior Contributor
25 reviews
14 helpful votes
“lots of improvements, but poorly managed”
2 of 5 stars Reviewed 19 January 2012

I have stayed here off and on over 10 years and they have complied with Holiday Inns' directives to upgrade the property to minimal levels with new carpets and TV's and such. They have some helpful people at the front desk, but when there is a problem the managers don't follow up. My last visit was a repeat of a... More

Was this review helpful? Yes
frank cosentino, General Manager at Holiday Inn SoHo New York, responded to this review
9 February 2012

Thank you for your candor within your review. While we appreciate that you noticed and felt the improvements within our hotel, we want to apologize for our shortcomings that you experienced during your stay. It is our top priority that we meet and exceed the expectations of every one of our guests. I have shared your feedback with my management... More

Tony M
London, England, United Kingdom
2 reviews
“Good location - don't expect frills!”
3 of 5 stars Reviewed 18 January 2012

The location is good - disagree with those who say it isn't. You're five minutes walk from great shopping and the cool feel of Soho and a bit further on from Greenwich Village and Bowery. Unless you think New York is just Fifth Avenue and Times Square - in which case you're far away and should check in midtown. This... More

Was this review helpful? Yes
frank cosentino, General Manager at Holiday Inn SoHo New York, responded to this review
27 January 2012

I wanted to take a moment to write to you and thank you for your prior patronage of the Holiday Inn SoHo, and thank you for your feedback regarding your stay. We appreciate reading feedback from all of our valued customers. It is our goal to ensure that each of our valued guests has a comfortable and pleasant stay. We... More

Labienus67
Strasbourg, France
Senior Reviewer
10 reviews
2 helpful votes
“Good price, excellent location, nice people”
5 of 5 stars Reviewed 17 January 2012

This hotel is very well situated, at the border of Little Italy (to be avoided, gigantic tourist trap), Chinatown and the chic boutiques and restaurants of Soho. There is a nearby subway station (you hear the subway and you feel the vibrations in the rooms). The rooms are okay, reasonably sized, there is free coffee and tea, the bathroom is... More

Was this review helpful? Yes
frank cosentino, General Manager at Holiday Inn SoHo New York, responded to this review
27 January 2012

Thank you for taking the time to share your positive feedback with us. I have shared your commentary with the management team here and we appreciate your reccomendations. We look forward to welcoming you back as our returning guest. Upon your return, please ask for me at the front desk so that i may formally introduce myself and my management... More

MCosta1348
Boulder, Colorado
Contributor
11 reviews
5 helpful votes
“They could do better...”
3 of 5 stars Reviewed 14 January 2012
1
person found this review helpful

I stayed here for 2 nights on business, and you get your usual NYC hotel experience. The rooms are smallish, and appeared to have been remodeled, which I deemed a plus. However, there were 2 noticeable gaffs... Cable TV...out of service during the NFL playoff games on Sunday night...no excuses here... My 5AM wakeup call.....never happened... With luck, I woke... More

Was this review helpful? Yes
frank cosentino, General Manager at Holiday Inn SoHo New York, responded to this review
27 January 2012

Please accept my sincerest apologies for the issues you encountered during your stay with us. I have addressed the issues you noted with my management team and we are taking corrective action. I am sorry for the difficulty during the NFL playoff games with television service. The hotel is currently undergoing an HDTV upgrade and has experienced some issues with... More

LWidget76
1 review
“This place has gotten worse.”
3 of 5 stars Reviewed 14 January 2012

This place has gotten a lot worse over the past 2 years, just to start. - Upon arrival I was checked in by a front desk agent names Steven. This process of my stay went smooth and I was granted everything my reservation was. I notice the design of the rooms have been upgraded and have a nice feel to... More

Was this review helpful? Yes
frank cosentino, General Manager at Holiday Inn SoHo New York, responded to this review
27 January 2012

I wanted to take a moment to thank you for your feedback regarding your stay. I appreciate reading feedback from all of our valued customers, whether it is positive or constructive. Let me begin by formally apologizing to you for an experience that I find to be less than acceptable. While I truly am grateful you have taken the time... More

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Holiday Inn SoHo New York Also Known As

  • Holiday Inn New York City
  • New York City Holiday Inn
  • Holiday Inn Soho
  • Holiday Inn Manhattan
Address: 138 Lafayette Street, New York City, NY 10013

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Holiday Inn SoHo New York
138 Lafayette Street
New York City, NY 10013
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