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W New York - Times Square

4.5 of 5
1567 Broadway at 47th St, New York City, NY 10036 (Manhattan)
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W New York - Times Square
Ranked #104 of 433 hotels in New York City
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1,907 reviews from our community

Traveller rating
    915
    555
    223
    142
    72
See reviews for
Families
304
 
Couples
612
 
Solo
129
 
Business
358
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Fort Lauderdale, Florida
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 21 May 2013 NEW

First you need to really like being "in" Times Square" (not just near it to stay here). The Pluses: Responsive, friendly staff. Nice linens/towels/etc. Clean room. Food for meetings was very good. The Drawbacks: If you face Times Square, the window shades do not fully block the pulsating lights or sounds of sirens / construction (hotel says they have had... More

Was this review helpful? Yes
WGuestServicesTeam, Manager at W New York - Times Square, responded to this review
22 May 2013

Hi Fort Lauderdale17, We are delighted that you recognized our warm and friendly associates and will be sure to share the feedback with them. We apologise for the rooms readiness issue you faced. Thank you for hosting your event at our location. We do hope you consider returning. Thank you The W Guest service Team More

Los Angeles, California
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 19 May 2013 NEW

This W is located steps from the heart of Times Square and that's the key turning point for whether to recommend choosing this as a destination. From the afternoon on, the streets are clogged with pedestrians which makes approaching or departing the hotel time-consuming and at times, frustrating. If you are there for access to the nearby theaters or events... More

Was this review helpful? Yes 1
See 2 more reviews by cb4444 for New York City
WGuestServicesTeam, Manager at W New York - Times Square, responded to this review
22 May 2013

Hi We are glad you liked our central location and cool and casual vibe Thank you for the feedback on the condition of the room. We are working on refurbishing our rooms and hope to unveil a new look soon. Thank you The W Times Square Guest service Team More

Florida
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 19 May 2013 NEW

Great but loud location. For the money the worst bathrooms ever...small and disgusting commode. Also, translucent walls so if you are have someone over for a drink in your room you can be seen outside of the bathroom when you are on the commode. Bad view on the 38th floor but ok because the windows were so dirty you couldn't... More

Was this review helpful? Yes 1
Dover, Delaware
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 19 May 2013 NEW

We went for our anniversary. The toiletries were great, and the room was very stylish. The bathroom situation was a little weird, I admit, and I had to look a little askance at the poor parents traveling with kids. At least they can tell if junior is brushing his teeth? And if you have sharp eyes, you can see the... More

Was this review helpful? Yes 1
WGuestServicesTeam, Manager at W New York - Times Square, responded to this review
22 May 2013

Hi Glad you enjoyed our location and electic design. We understand that our voyer showers are not for every one and provide a privacy shade if requested. Also in rooms with tow double beds the bathrooms are tinted for greater privacy. Thank you The W Guest service Team More

Wirral
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 17 May 2013

Having read mixed reviews on here before departing for the big apple, we weren't sure what we were going to. Within 30 minutes of being at the W you could not wipe the smile off my fiancée (now wife :-)) and I's faces. We were given an upgrade to a higher floor with better view and were not disappointed at... More

Was this review helpful? Yes
WGuestServicesTeam, Manager at W New York - Times Square, responded to this review
19 May 2013

Thank you for your great review! It's wonderful to hear that our talent took the extra step to make your already very special occasion a more memorable. We truly appreciated that you took the time to give us your feedback and we look forward to your next visit. Congratulations on your wedding! All the best More

Nottingham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 16 May 2013

While the location of the W is superb the service isn't. Firstly we had to take our own cases to room...no one attempted to help. We were told internet access was free and on check out they tried to charge us $100 + ....The one and only bar and sitting area has reserved notices on most of tables. The waitresses... More

Was this review helpful? Yes 1
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review
21 May 2013

Hello and thank you for your honest and balanced feedback in regards to our property. Rest assured our management team has personally reviewed your comments with our Talent as we truly appreciate your candor. Also, while we do not have coffee makers pre-set in the rooms, please feel free to call our Whatever Whenever team and they will gladly assist... More

New York
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 15 May 2013

Showed up late in evening. Waited 15 minutes to check-in, because only 1 receptionist. 3 valets doing nothing, but only 1 receptionist to check-in guests. Reception also happy to chat with folks as they check in, about whatever they please -- even if there is a line of 2 behind them. Was on a high floor, but could hear the... More

Was this review helpful? Yes 1
See 4 more reviews by tobywonder for New York City
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review
21 May 2013

Hello and thank you for your candor in regards to our property. Rest assured our management team has personally reviewed your comments as we truly appreciate all feedback. Rest assured these matters have since been addressed and should you return in the future, we would be delighted to have you stay with us once again. Please feel free to reach... More

Top Contributor
149 reviews 149 reviews
44 hotel reviews
Reviews in 57 cities Reviews in 57 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 13 May 2013

The rooms at the W are small, as is typical of the W chain. But my room was nice, and I had a terrific river view. The bar is very good, and the location-in the heart of Times Square-is excellent. One negative note: Wi FI coverage was spotty, which is not ideal for business.

Was this review helpful? Yes 2
See 4 more reviews by Mark P for New York City
WGuestServicesTeam, Manager at W New York - Times Square, responded to this review
15 May 2013

I apologize our WIFI service was not working properly during your stay. We are looking into the matter and will have it corrected immediately. We are glad you enjoyed the location and Living Room bar and we hope you stay with us for your next trip to NYC. More

New York City, New York
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 13 May 2013

Lounge review only - Beautiful lounge, great service, fab atmosphere. I'd been to the main bar Blue Fin many times, and that's still really crowded, just not very fun - it feels more like a lot of craning necks trying to figure out if they're in the right spot. BUT - the lounge on 7 is wonderful with a great... More

Was this review helpful? Yes
See 3 more reviews by Sherry L for New York City
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review
14 May 2013

Hello and thank you for your wonderful feedback in regards to our Living Room Bar! Rest assured your comments have been passed on as we truly value all feedback in regards to our Talent. Many thanks for the shout out and we look forward to having you back with us! More

Philadelphia, Pennsylvania
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 11 May 2013

Once a year i am forced to stay in times square for a conference. The w is the best large hotel in the area, but really not so good compared to other w's. this place really needs to be renovated and refurbished. The staff is generally pretty friendly and helpful, but not a place i would choose if i dint... More

Was this review helpful? Yes 1
See 4 more reviews by liborman for New York City
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review
14 May 2013

Thank you for your candor in regards to your visit as we truly appreciate honest and balanced feedback of our property. Thank you for the wonderful comment in regards to our Talent friendliness and we will gladly note your feedback in regards to the property itself. As we are currently undergoing a room refresh project rest assured this has been... More

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Hotel Summarization (Beta)

What travellers say

  • Blue fin(64)
  • Great location(56)
  • Very nice(31)
  • Corner room(27)
  • Frosted glass(19)
  • Central park(18)
  • Rooms are small(13)
  • Friendly and helpful(10)
  • Very clean(9)
  • DVD players(5)

Additional Information about W New York - Times Square

Address: 1567 Broadway at 47th St, New York City, NY 10036
Phone Number:
Region: United States > New York > New York City > Manhattan , Theater District - Times Square
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#44 Romantic Hotels in New York City
#59 Business Hotels in New York City
#66 Luxury Hotels in New York City
#98 Family Hotels in New York City
Price Range: $$$$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Recently renovated, W New York - Times Square is located in the heart of Times Square & the theater district, with museums a few blocks north and sultry downtown just a quick subway ride away. ... more   less 
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Also Known As:
w New York - Times Square Hotel New York City
w New York - Times Square Hotel
w New York City
w Hotel New York
w Hotel Times Square
w Hotel Nyc
w Hotel New York City
w Times Square
w New York Times Square

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W New York - Times Square
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