The W that lost its Wow. Run down and desperately in need of a renovation. The bathroom was dirty with a urine stained toilet rim, the glass on the bathroom vanity lights is covered in decades of dust. The bed was very comfortable but the room furnishings are beat. All of the staff, which we had interaction with, are great,... more

I am a huge fan of W hotels. I try and stay at them where ever I go. I've even stayed at this one (NY Tuscany) at least 5 times in the past. However this experience was horrible. The service was worst than a budget hotel - made me stand waiting for a manager for nearly 1 hour. Did not... more

I was a little hesitant to stay here based on other trip advisor reviews. I was pleasantly surprised by our stay here! When we checked in on Friday night, the staff at the front desk was very helpful and accomdating. We had booked a standard room however we upgraded to a cool corner room as starwood gold members. The room... more

We stayed on Dec. 30 and 31st. The location is great--a block away from Grand Central station and 3 blocks from the NY Public Library. We were given a corner room which was spacious by any standards, and moreso by NYC standards. We had no issue this noise, even on New Years Eve. We didn't use the complimentary car service,... more

I was very disappointed in my stay at the W. I chose the Tuscany because reviews said that it was much better than the Court. When I arrived I found the staff to be quite friendly and courteous, but then I found out that my room hadn't been checked and that I should let the front desk know if anything... more

I am an ex-New Yorker who now stays in hotels when i go back ... having tried quite a few, i found the W to be an amazing bargain. Its a solid 4-star with full amenities, and though a bit worn/dated it has all of the modern amenities & decent staff. Best part was the price & room size (though... more

I stayed at the W Tuscany for 3 nights in December. The lobby is very nice with a friendly check in staff. Our room was plain, nothing special, with comfortable beds. However, we had several issues with our stay. 1. No hot water one day. Are you kidding me? It was terrible. They recommended we go to the W hotel... more

We spent 5 nights at the W Tuscany, December 25 - 29, 2009. Our only minor grievance was the housekeeping was a bit "spotty". We discovered a half glass of wine in the fridge from previous guest sand had to request replacement glassware a few times. But those are our only complaints. We were upgraded to a large (by any... more

Stayed over the holidays, found the front desk staff to be quite cheery, but unfortunately couldn't say the same for the room. Somewhat cramped, view of the back of another building, dreary. Lobby is tiny. Internet at $17.00/day. No Wow! as they like to advertise. Reasonable for NYC at $149/night. But the rate was $319/night. Overpriced IMHO. more