This hotel is in an excellent location right on Times Square, the staff are friendly and helpful, it is modern and very clean. The rooms are very good, the bed is comfortable. The room had a safe and tea/coffee making facilities, the only thing missing was a small fridge. I would definitely recommend this hotel. More

My wife & I have just had a wonderful holiday in NY & stayed in a wonderful hotel. The rooms are very well appointed & have slept in what is probably the most comfortable bed in the world!!!! The people who work here are obviously very well engaged - nothing is too much trouble & the food at breakfast is... More

Upon valeting my car on our arrival day the attendant inspected the vehicle to ensure their was no damage to our car. He made it known that our car had a couple scratches on the left said. I said yes and that it was something I have done. He marked it down on paper. After our two night stay at... More

Booked this hotel via hotwire for 2 nights in February 2012. The location is convenient for tourists—close to everything, including a subway stop, and it's easy to find because you can't miss the Hershey's Chocolate signs on the building next door. We had a standard 2 double-bed room on the 39th floor. The beds were comfortable. The heat doesn't go... More

We had a fantastic stay at the Crowne Plaza. It was only a one-night stay so we were “in” the city to see a matinee the next day. The room was very spacious and the bathroom made you feel as if you were at a spa. The bed was one thing that if we could have taken home, we would... More

Right on Times Square, you can't hope for a better location. But this comes at a price. The hotel runs a price match system if you bookm on their website, but it is a con and they alwaysn wriggle out of it by saying that it isn't an exact like for like if your domestic currency is not $. The... More

great location. excellent service. makes everyone feel important from the moment you check in (front desk is above the norm) to the restaurant and bar staff to room service and the concierge. I stay in this hotel frequently because I know what I typed previously will be consistent with every stay. More

Hotel staff were very nice, especially Richard Reeves Hotel Security, who for my Birthday had some fruit and cheescake sent to the room, which was a lovely surprise after returning from The Phantom of the opera! The overall experience was great, apart from one instance in the bar on my Birthday where we had a Manhattan cocktail before our meal... More

I stayed here with family in March 2011 and when I had to travel to NYC for business in Feb 2012, this was my logical choice. The hotel was renovated a few years ago. The rooms are spotless and well appointed. The beds are very comfortable. Service was friendly. The only distraction to this hotel is also its biggest asset... More