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All 432 New York City hotels

Novotel New York Times Square

3.5 of 5
226 W 52nd Street, New York City, NY 10019 (Manhattan)
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Novotel New York Times Square
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78%
Ranked #230 of 432 hotels in New York City
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3,144 reviews from our community

Traveller rating
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    1,521
    486
    199
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Families
817
 
Couples
1084
 
Solo
127
 
Business
221
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Charleroi, Belgium
1 review
5 of 5 stars Reviewed 21 May 2013 NEW

I stayed in Novotel Times Square for my first trip in USA and it was great! the rooms are renovated and fully cleaned! the reception is undergoing renovation, also the bar and the restaurant but the staff are doing their best for the guest's confort! I will come back in this hotel for a future trip in NY! the staff... More

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Review collected in partnership with Accorhotels.com

Beverley
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 20 May 2013 NEW

Went to stay there on the recommendation of friends who had stayed there before. There was no mention of any refurbishment work when we booked although when we mentioned this to staff when we were leaving they expressed surprise as they said all operators had been informed well before the work started. This was for my husbands significant birthday and... More

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A TripAdvisor Member
2 of 5 stars Reviewed 19 May 2013 NEW

The hotel is under massive work in process. I' m a long time customer but perhaps this will be th last time in this hotel. A big mess averywhere, rooms newly refurbished but smaller than before. New furniture and room decoration (new rooms) of low level. No food or drink everywhere in the hotel, no drink in the room. Ok... More

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Review collected in partnership with Accorhotels.com

MarcSternagel, General Manager at Novotel New York Times Square, responded to this review
20 May 2013

Dear Traveler, Thank you so much for taking the time to tell us about your experience at Novotel New York. We sincerely apologize for the inconveniences you experienced by the current state of the hotel. Your patronage to our hotel is extremely important, and we want to thank you for having stayed with us through the transformation. We want to... More

Sydney
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 17 May 2013 NEW

This time was my wife treating our 2 adult daughters to a chick trip. Flight delay gave 9:30pm check-in after 15 hr flight so tired but excited trio. Staff very welcoming, gave info on restaurants & take-out food due hotel refurbishing. 11th floor room so no noise problems. Newly refurbished room, very comfortable. Needs more hanging facility in bathroom for... More

Was this review helpful? Yes
See 2 more reviews by abnicho for New York City
MarcSternagel, General Manager at Novotel New York Times Square, responded to this review
20 May 2013

Dear abnicho, We are thrilled that you enjoyed your stay! I really appreciate you taking the time to write on here regarding the great service of our staff. It is our employees that are truly the hardest working individuals throughout this process. Thank you for providing such friendly and considerate comments on their services. We are delighted that they were... More

Houston, Texas, USA
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 17 May 2013 NEW

Due to renovation there is no restaurant, no lounge, no room service, and the place is noisy from sunrise to sunset with the construction. There is even no place to get coffee in the morning without going to a near by restaurant of Starbucks around the corner!! NONE of this was revealed at the time the reservation was made, yet... More

Was this review helpful? Yes 1

Review collected in partnership with Accorhotels.com

MarcSternagel, General Manager at Novotel New York Times Square, responded to this review
20 May 2013

Dear BruceLC, Thank you for having taken your time to provide us with this feedback regarding your stay. We sincerely apologize for the inconveniences you experienced by the current state of the hotel. We honestly understand your frustrations regarding the transformation of the hotel and the services we were able to offer during the length of your stay were not... More

London
Top Contributor
52 reviews 52 reviews
32 hotel reviews
Reviews in 26 cities Reviews in 26 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 15 May 2013

So..... As the title states - this hotel is under renovation. It's debatable as to whether or not it should still be open just now. It's arguably greedy. Rather than closing the hotel they have kept it open and are almost certainly taking a lot longer to do the renovation as a result of staying open. I arrived at the... More

Was this review helpful? Yes 2
See 10 more reviews by Travelling_Scot_10 for New York City
MarcSternagel, General Manager at Novotel New York Times Square, responded to this review
16 May 2013

Dear Travelling_Scot_10, Thank you so much for taking the time to tell us about your experience at Novotel New York. We sincerely apologize for the current state of the hotel and we want to thank you for having stayed with us through the transformation. We want to offer our clients a complete METAMORPHOSIS and this process does sometimes result in... More

scmgpl
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 10 May 2013

Stayed there in April as this was the cheapest hotel in Times Square.As renovations are going on now better not to take the lower floor rooms as you will be disturbed right from around 6 AM .Inhouse restaurants not there but lots of eating places about a 1-2 Minute walk.Try the Applebee's round the corner for breakfastand NANKING nearby for... More

Was this review helpful? Yes 1
MarcSternagel, General Manager at Novotel New York Times Square, responded to this review
13 May 2013

Dear ashokscm, Thank you so much for taking the time to tell us about your experience at Novotel New York. We sincerely apologize for the current state of our property. Your patronage to our hotel is extremely important, and we want to thank you for having stayed with us through the transformation. We hope that you will give us the... More

Huntersville, NC
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 8 May 2013

I stayed a couple of weeks ago with a work colleague and feel really bad I recommended it to her. She at least had a renovated room but when we checked in she had no power on her floor so had to walk into a new room in the dark. The next day when we returned from the office, the... More

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MarcSternagel, General Manager at Novotel New York Times Square, responded to this review
9 May 2013

Dear ScrapbookingLady1of3, Thank you so much for taking the time to tell us about your experience at Novotel New York. We sincerely apologize for the inconveniences you experienced by the current state of the hotel. We honestly understand your frustrations regarding the transformation of the hotel and the services we were able to offer during the length of your stay... More

Luanda, Angola
1 review
2 of 5 stars Reviewed 7 May 2013

This hotel is not in a condition to be used during refurbishment works. Due to the reputation of the brand, the prime location and the past experience, I would discourage any use until the end of such refurbishment.

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Review collected in partnership with Accorhotels.com

MarcSternagel, General Manager at Novotel New York Times Square, responded to this review
8 May 2013

Dear luismnunes, Thank you so much for taking the time to tell us about your experience at Novotel New York. We sincerely apologize for the inconveniences you experienced by the current state of the hotel. Your patronage to our hotel is extremely important, and we want to thank you for having stayed with us through the transformation. Whereas small improvement... More

Istanbul, Turkey
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 7 May 2013

Most important for us; it was clean and close to Times Square , so going back to Hotel late night on foot wouldnt be a problem. But as for such high price I think it should be in this way. Lobby was in the 1st floor, has a nice lobby like u r spending time in a luxury cafe. What... More

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MarcSternagel, General Manager at Novotel New York Times Square, responded to this review
8 May 2013

Dear Cem_Ozar, Thank you so much for the kind feedback! I really appreciate you taking the time to write on here regarding your stay. Our location is really one of the best in the city. I am happy that you were able to take advantage of our close proximity to Times Square and the theater district during your stay. We... More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Great location(67)
  • Very good(53)
  • Central park(47)
  • Subways stations(14)
  • Friendly and helpful(7)
  • Empire state(7)
  • Broadway Show(5)
  • Hotel staff(5)
  • Bar area(5)
  • King size(4)

Additional Information about Novotel New York Times Square

Address: 226 W 52nd Street, New York City, NY 10019
Phone Number:
Region: United States > New York > New York City > Manhattan , Midtown , Theater District - Times Square
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Wheelchair access
Hotel Style:
#209 Family Hotels in New York City
Price Range: $$$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Novotel New York Times Square is located in the heart of Midtown New York, right in the theater district on the corner of 52nd St and Broadway and is within walking distance to NY's best attractions including Time Square, Broadway theatres, Central Park, Rockefeller Ctr, museums and 5th Ave prestigious shops. Whether you're staying with us on business or leisure, we offer a range of services and amenities to make your stay exceptional. ... more   less 
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Also Known As:
Novotel New York Times Square Hotel
Novotel New York Times Square Hotel New York City
Novotel New York
Accor New York City
Novotel New York City
Novotel Times Square
New York City Novotel
Novotel Hotel New York
Novotel Ny

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Novotel New York Times Square
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