My room was on the small side but comfortable. The bathroom was tiny, but I was impressed that it had a window. I also liked the view of Madison Ave from my room. The lobby was impressive and the glass ceiling in the restaurant was beautiful. The concierge was friendly and helpful and the desk clerks efficient. More

Rooms are small but clean like most NYC hotels. Location is close to empire state building. Make sure you wake up 10 minutes early and turn on the shower all the way to the left and let it run. It will take 10 minutes for the hot water to arrive. Now they are affiliated with Mariott so you can accumulate... More

Stayed here in November. Great service, SPACIOUS room ( i mean this is NYC) and centrally located. The person below who complained it's not "near times square" should stay in a hotel in times square. I would stay here every time i need a hotel in NYC. More

When you walk into the Carlton, the lobby impresses. It is modern and funky. The staff were all very friendly and helpful from the doorman, to the desk staff, to the concierge. The hotel is old but you'd never know it from the ground floor, you have to wait until you get upstairs. The hallways are very narrow (it is... More

The rooms are spacious, for NYC, and the lobby elegant. Nicely appointed rooms, and competent service. Highly recommend it for families travelling together. More

Enjoyed the Carlton's quieter Madison Ave, location close to many restaurants and less touristy. The rooms are nice and the lobby environment very pleasant. The restaurant has good atmosphere but the food is not overwhelming. More

Arrived when hotel not full and given upgrade from basic smaller room booked at bargain on line rate to very nice queen in quiet location by exceptionally nice staff. Very comfortable bed, nice linens and toiletries, good temperature control in very tastefully decorated room. Murray Hill location has many advantages and for those willing to take subway stop on useful... More

The Carlton is a great warm NYC hotel. You will not feel overwhelmed as you might in a huge hotel - it is sized just right and it not too edgy, not too commercial, nor too staid. The service is outstanding, the rooms are large, elegant, quiet and comfortable. You will feel like you are in a high-end classic NYC... More

We spent a week at the Carlton over the holidays and had a wonderful experience. The hotel staff were helpful and very eager to assist in any way they could (for example my luggage was lost by the airline and the front desk was very communicative regarding the status they were hearing from airline appointed delivery service). The room was... More