The room was to a good standard and spacious. The overall feel of the hotel made us feel special. The man who checked us in chatted with us about where we came from, even naming bands he knew of from our region! The concierge were also very helpful, in fact all staff were very professional. It is opposite Central Park... More

After having read reviews here ( mostly the negative ones) I must say that we were in for a really pleasant surprise! We felt very welcome at once - the staff; Doorman - receptionists - concierges all were polite and welcoming at our arrival and during our whole stay ( stayed for one week.) We had a prepaid "Deluxe Queen... More

My boyfriend and I just returned from a 3 night stay at the Helmsley for our first time in NYC. This was hands down the best experience I have ever had both on a vacation and with a hotel. Some of the reviews I read after booking it made me skeptical but they were all wrong. Check in is at... More

Nice old style hotel. Amazing location on the south edge of Central Park. Subway access just out the door across the street and two doors down. Good beds and pillows. Good views of either the city or Central Park. Maid service was exceptional. Lots of staff in the lobby....not very attentive other than the concierge. The Reception staff and the... More

We enjoyed our stay at the Helmsley. The bed was super comfortable and the pillows were perfect. The staff was very helpful. We were hoping to relax in a hot tub but there wasn't one. That was probably the biggest downfall for us. More

Pleasant stay at Park Lane in a Central Park view. Very large, elegant and comfortable room with various cabinets to keep all the lugagge out of the way. And, of course, the location on Park South is just outstanding. Breakfasy selection needs improvement. Nice staff compensates the lack of variety. My husband and I just loved it and will pick... More

First off I would like to state that I should have check on trip advisor before booking yet another room at this shipwreck of a hotel. My first experience at the Helmsley was horrendous but I thought to give it a second chance for I believed this time around what could go wrong. My first surprise was that they have... More

I spent 3 nights in this hotel. The rooms were cozy and very clean. The location is perfect. The only negative aspect is the breakfast. The breakfast room is so small that when you get there there is a handwritten waiting list!! More

I liked staying at the Helmsley Park Lane and my room was absolutely fine, not dilapidated at all as some others have said . I suppose rooms in these big hotels get refurbed in batches and so getting a good room is a bit hit and miss. Liked the dining room with view of Central Park .Nice breakfast buffet, but... More