We spent the weekend at the Helmsley using a Travel Zoo deal ($159 per night). After not being able to find the reservation - which was cancelled by TravelZoo - we were assigned a room on the 27th floor. The room was nice. Not plush but nice. And clean. Service was adequate. Front desk had a line with only one... More

We were pleasantly surprised. Stayed on a "lower" floor and expected renovations would have been needed, but other than no working ice machines, everything worked fine. Staff not friendly but not rude either. We thought the walk from Penn Station to the hotel, through Bryant Park, past all those shops that sell beads on 6th Ave, past the library, Grand... More

Stayed here for one night to celebrate an early Valentine's Day with my husband. I got a deal for roughly $150 for one night through TravelZoo, which is a great price for a weekend stay in a hotel in Manhattan. We were fortunate enough to get a room on the 38th floor, so it was one of the newly renovated... More

We stayed at the Helmsley for a girls' weekend. We had two rooms with two queen beds. The rooms were very expensive (about $500 per night) but it's in a great location. We were lucky that we could use points for one of the nights so that it wasn't so costly. Unfortunately, the hotel is very dated and we weren't... More

Wonderful stay, squeaky clean, good service, not overly friendly or bubbling with enthusiasm, no room service avai till 6pm, hotel restaurant expendive, room very warm and needed better lightening. Difficult to read More

As others have mentioned, this hotel is in the process of a major remodeling. As a consequence, I intentionally booked a more expensive room to be sure of receiving a newly remodeled room, and to also be on a higher floor. The room was a comfortable, corner room and the view was of downtown and to the East river. There... More

Had booked 2 King Size Bedded rooms for 2 nights. When we arrived we were told there were no king rooms available and we were put in twin bedded rooms. We asked to change for the second night, which they did, but made us change rooms without help. Manager was courteous, but it didnt help our feeling of us putting... More

This is a great location and the rooms are excellent. we got a rooms at the last minute and the staff and front desk were quick and very pleasant. The room is quiet and very nicely appointed. The good news is Mrs. Helmsley's dog is not really the owner so it has really not gone to the dogs!! More

Nice enough hotel, but room had leftover soap and wrappers in the dish, a fair amount of mold in the bathroom grout and staff that we're more interested in themselves and swapping stories and gossip than serving their guests. I'm hopeful that it will be a great property in the future, but it has a ways to go at the... More