The Upper West side is a wonderful section of the city to enjoy all the fabulous activites New York has to offer yet get away to an oasis of calm when you want. This property is convenient and classically appointed; from the lobby to the rooms it is simple yet elegant. The service was friendly and helpful; we were treated... More

Just did a quick getaway to the city with my young daughters. Booked a queen suite at On the Ave. for a special rate. Room was very large, especially for NYC. If you are traveling with family you have plenty of room to spread out and the amenities were nice. Front desk, bellmen, doormen, were all incredibly friendly. I love... More

Just back from 4 nights at On the Avenue. We had a penthouse loft room - do book one of these. For not much more you get a great sized room and a balcony with fantastic views. (Superior rooms are v small). Great beds - very comfy and large. Fridge. Small but perfectly formed bathrooms. No room service / food... More

Well, we used to love this hotel, but we were just overcharged $226 on our bill, and an employee stole from our minibar and we are being charged for it. When we called to talk to a manager we were only given extremely rude workers and told to wait. More

I am into this new thing of not going with name brand hotels on my trips to NYC and this was another stop along the way, "On the Avenue". The plus's are that it is very nice, clean, rooms are nicely appointed, good location (restaurants, parking, subway access, nice neighborhood), and the service was good. Price was great as well!... More

The staff are friendly and helpful. Upon check in we received a complimentary upgrade. My daughter received a coloring book with crayons from the front desk at check in as well as a nice bag that proudly displayed the logo of the hotel. Upon request, staff brought a mini-fridge to our room for us at no additional charge. Each time... More

This was my fourth stay at On The Avenue, and I have felt comfortable and welcome each time. My friend and I were upgraded to "superior" rooms as a result of a special offer, and they were no different from the standard rooms I have stayed in before. I have never had anything other than a small room with a... More

The room was clean, serviced regularly, very comfortable, great amenities but without a view. It wasn't noisy at all. However the neighborhood on the Upper West Side was pretty dead. More

This was my second stay. The staff are very friendly and helpful, especially Jessie. I'm not sure how or why, but my room was upgraded and what a lovely room and view I had! Too bad I wasn't there for a week! But the two days I was there were very nice. It's a great neighborhood! I look forward to... More