We stayed at The Marcel at Gramercy overnight while we were in New York for a series of business meetings. The staff were friendly, helpful, and accommodating, which was fantastic. The amenities; however, feel short of expectation. I was told upfront when I checked in that my room would be small. It was! Boy was it ever. I think I... More

I can tell you that the Marcel at Gramercy is one of those top-notch kind of customer service venues and I haven't even stayed there -- that's how good they are. My girlfriend was staying in NYC on business over Valentine's Day. I called the front desk to have something set up in her room. Zack and Mark were incredibly... More

We have been staying at the Marcel for years, for long stretches of time, and appreciate being taken care of by the staff. Danny always greets us with a smile and was particularly awesome and helpful this trip. Not only did he always have ice sent to our room so one of us could ice our broken foot, but he... More

Great location for getting anywhere south of Central Park. There was someone there to greet us at the door upon arrival with a smile (a lost art in hospitality sometimes now..) Check-in was smooth, correct, friendly, and prompt. Initial room was small but tastefully decorated and clean, more than enough for us for one night. We would have been happy... More

Cool place; high design allowing very efficient space (and pricing). Service well above the level of more expensive places. Near some great restaurants, including 'Inoteca (from which room service is available). More

Good value hotel, close to Grammercy. Rooms are typically New York small. On two occasions I have been moved to a sister hotel The Bentley on E62. Whilst the rooms are much larger the location is not great. More

Stayed here in January 2012 for two nights. Amazing, friendly staff that were very helpful at check-in and providing recomendations to local spots throughout our stay. The rooms were very nice and comfortable. Small compared to large chains but what you would expect in NYC. The rooms were well stocked with snacks and drinks. No bar or restaraunt at the... More

I loved this hotel and I have stayed in a number of NY hotels over the years. The room was spacious and a great price. The staff was outstanding. The location was terrific! Anything I needed was promptly taken care of. Could not have asked for anything more! More

Stayed here for 4 nights and found the staff to be amazingly helpful, especially a couple of the dudes on the door. Nice enough location for either walking or a quick cab either uptown or downtown. called at the downstairs bar for a nightcap and was a nice spot with a friendly barman. lovely view from the 10th floor deck.... More