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All 84 Philadelphia hotels

Sheraton Philadelphia University City Hotel

3.5 of 5
3549 Chestnut Street, Philadelphia, PA 19104 (University City)
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Sheraton Philadelphia University City Hotel
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55%
Ranked #52 of 84 hotels in Philadelphia
Most recent review
4 of 5 stars Reviewed 8 June 2013
Andy_555555 Los Angeles, California
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302 reviews from our community

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Los Angeles, California
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 8 June 2013

Showed up early Saturday morning after a transcon red-eye flight. It appeared the entire city of Philly was overbooked on hotel rooms. While early-early check in was not possible, staff did everything they could to get the first room ready as quickly as possible. That's service.

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review
13 June 2013

Dear Andy_555555, We are pleased to hear that we were able to accommodate an early check-in for you. Thank you for posting your experience and we hope to have an opportunity to host you as our guest again soon! Sincerely, More

New York
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 June 2013

We spent one night at the Sheraton University City in June. It's a good location if you are going to spend time in University City (few blocks away from the University of Pennsylvania and Drexel) and a short cab drive or half an hour walk to Center City/ Rittenhouse Square. I am an SPG member so got the room for... More

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See 3 more reviews by DoratheExplorer1234 for Philadelphia
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review
13 June 2013

Dear DoratheExplorer1234 , We truly appreciate you taking the time to post your experience with us! It is nice to hear that the you had an opportunity to utilize the pool! We look forward to welcoming you back in the near future. Sincerely, More

Boca Raton, Florida
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 28 May 2013

I have stayed here several times over the last 4 years, as it is extremely convenient to UPenn. I had saved my SPG points to use for graduation, but rooms were not available despite trying to book almost a year ahead. I booked the room despite this at an incredibly inflated price: $399 for a basic double (supply and demand... More

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See 2 more reviews by jbromfield787 for Philadelphia
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review
6 June 2013

Dear jbromfield787: We truly appreciate you taking the time to post your experience with us over the last 4 years. Thank you for your loyalty and it was a pleasure welcoming you as our guest over the past several years! We hope to have the opportunity to welcome you back the next time you are in Philadelphia. Sincerely, More

Hershey, PA
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 21 May 2013

We arrived at this hotel and were initially excited. Staff was very friendly and they had free soft pretzels at check-in. The location was excellent as well. However, the problems started when we got to our room. We immediately noticed a strong cleaning/detergent smell when we got in our room. I took off my shoes and stepped into a wet... More

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See 2 more reviews by lamb0176 for Philadelphia
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review
24 May 2013

Dearl lamb0176: Please accept our sincerest apologize for the housekeeping issues that you encountered during your stay with us. We truly failed to meet our levels of service and standards, as well as your expectations. Please connect with us directly at 215-387-8000, ext 627 or sheraton@sheruniv.com so we may address these issues immediately. Sincerely, More

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Flemington, New Jersey
Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 19 May 2013

We stayed here 2 years ago when our grandson was born at UPenn. This time we stayed to attend a wedding. What wonderful improvements! The staff were attentive and very friendly. The room was beautiful. Even the famous Sheraton bed seemed refreshed and even more comfortable (if that is possible). We were apprehensive about staying here due to the poor... More

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review
20 May 2013

Dear KathyL: We are pleased to hear that you enjoyed your stay with us and you were able to see the changes that we are making since your last stay. We hope to welcome you back in the near future! Sincerely, More

Gaithersburg, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 17 May 2013

This facility is worn and in definite need of refurbishing. Carpet in room was stained and appeared dirty. The furniture has been well used. Was difficult to adjust room temperature for comfort. I would not stay in this hotel again. The location is great for Penn and Drexel but there are other hotels nearby.

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review
20 May 2013

Thank you for taking the time to review our hotel. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future. We will be undergoing renovations this summer and are looking forward to the update to the facility.... More

Fresno, California
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 10 May 2013

Great location for UofPenn, however the facility is worn with deferred maintenance...limited room service...need to enhance inter-room noise reduction...staff very pleasant...I expected much more from a Sheraton facility

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See 2 more reviews by Calif_wino for Philadelphia
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review
13 May 2013

Dear Calif_wino: Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet the expectations that previous Sheraton Hotels have provided for you. We will be undergoing renovations this summer and are looking forward to the update to the facility. We hope that you will be back to see the... More

Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 7 May 2013

I stayed two nights for business travel. The hotel is very close to Penn and convenient to many shops and restaurants. The room was clean and spacious. My only complaint is that there was no frig or microwave in the room. I have stayed in many lowered priced hotels that provide such amenities. That said, the staff were pleasant, parking... More

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review
9 May 2013

Dear BillysMama: We truly appreciate your comments on your recent stay with us. Thank you for your recommendation on a refrigerator and microwave in the room. We will certainly consider adding these amenities and we will be renovating the guest rooms this summer. We hope to see you in the near future! Sincerely, More

Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 7 May 2013

Great location, good service, definitely good place to stay at in Philly. If you have business in U-penn, no better hotel to stay in. Rooms are nice, clean and comfortable, and it's close to everything.

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SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review
9 May 2013

Dear Eitan B: We hope to welcome you back soon. Thank you for writing of your positive experience with us! Sincerely, More

frederick, maryland
Top Contributor
217 reviews 217 reviews
45 hotel reviews
Reviews in 79 cities Reviews in 79 cities
320 helpful votes 320 helpful votes
4 of 5 stars Reviewed 30 April 2013

Still like this hotel! Good night's sleep. Clean modern rooms and bathrooms. Great Asian restaurant on the first floor. Good Starbucks on the same block. Very convenient in-and-out parking garage. Friendly service. Great location, close to other eateries and business destinations. Not a quaint highland inn for a romantic getaway but everything you need in a good hotel, especially suitable... More

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See 4 more reviews by fred200099 for Philadelphia
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review
9 May 2013

Dear fred200099, Thank you for your review of our hotel. We truly appreciate you taking the time to provide feeback about your experience with us. It is nice to hear that you had an opportunity to experience our restaurant and visit the surrounding area. We hope to see you back soon! SIncerely, More

 
 
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Additional Information about Sheraton Philadelphia University City Hotel

Address: 3549 Chestnut Street, Philadelphia, PA 19104
Phone Number:
Region: United States > Pennsylvania > Philadelphia > University City
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #52 of 84 hotels in Philadelphia
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Surrounded by Philadelphia's famed education and medical centers, the Sheraton Philadelphia University City Hotel is a great choice when visiting Philadelphia for business or leisure. ... more   less 
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Also Known As:
Sheraton Philadelphia University City Resort
Sheraton Philadelphia
Philadelphia Sheraton

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