My husband and I live in the suburbs of Philly and frequently stay weekends in the city. We had enjoyed the Sheraton years ago and decided to stay there this weekend. The hotel is run down with disruptive and unpleasant renovations ongoing all weekend. We woke to banging by the construction workers. There is no service. No greeting by valet/bellman...
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We thank you for staying with us and we do apologize for the inconvenience you had experienced during your most recent stay. Our revitalization plans are nearing completion. We strive to improve our service to make the guest’s experience personal. We hope the next time you find yourselves in Philly you choose to stay with us. Thank you
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We stayed here last year and enjoyed our stay, so we figured we'd stay here again. Last time we had a room on the club level and definitely heard all the construction above our heads (and were compensated via Starwood points); this year we had a room on the second floor and didn't hear a thing the entire time. I...
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Thank you for your return visit. We are always grateful to see return guests. We do apologize for the minor inconvenience and will address the issue with the correct department. We hope you stay with us again on your next visit to Philadelphia.
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stayed one night last weekend. hotel is beautiful , location is excellent.
was not too happy when the maid knocked on the door at 9:20 am
on a Sunday while still sleeping. Another knock came an hour later. Not
sure what they wanted .The renovation work woke me up as well. Also
the room was a bit smaller than the...
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Thank you for choosing to stay with us on your most recent trip to Philadelphia. We do apologize for the inconvenience you experienced. We have address the issues you had with the right department. We are glad you have noticed our renovations and are pleased to announce we are almost complete. We hope the next time you are in Philadelphia...
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Overall, the stay was fine and it was a good value for the two days we were there. Location is excellent to get in/out of the city and the historic area is wonderful. When I arrived only one ice maker was available and it was a very long walk. The second day, only one elevator was available. The room was...
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We greatly appreciate you taking the time and reviewing our hotel. We do apologize for any inconvenience you may have experienced during your stay. The appropriate departments were notified and the items were address. We are pleased that you enjoyed your stay and enjoyed the surrounding area. We hope that if you find yourself in Philadelphia you think of us...
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Traveled here on business for 2 nights Jan 30-Feb 1. The hotel was looking a little tired. The bathroom in my room had peeling wall paper and there was mold/mildew on the wall under the sink. The heater in the room cycled loudly when it was cold the first night, so it was not easy to sleep. Same/similioar comments from...
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We first off would like to thank you for staying with us. We truly value all of our guest and strive on improving their future stays. We are currently undergoing our renovations, and have recently completed our ballroom and meeting space. We are now in the final stages, which is an updating all of our guest rooms, including bathrooms and...
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I was there for a conference. I didn't stay in rooms but I was there for lunch and dinner and breakfasts. Services was very good. Food was excellent except the breakfast. Breakfast was nothing more than bagel, coffee, juice, yogurt, cheese and butter.
I will not forget the lunch specially dessert!
Internet speed was awful.
It is close to downtown....
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Thank you for providing us with feedback on your time here at the Sheraton Society Hill. We are happy to hear that the conference went well and that you enjoyed our service and food. We apologize for any inconveniences you may have experienced and hope you consider staying with us should you find yourself back in the Philadelphia area.
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Our family went to Philadelphia New Years Eve weekend and stayed at he Sheraton Society Hill for 4 nights. There was a wedding there and the hotel lobby was wonderful for socializing with small private side rooms as well for spending private time with family. In the lobby was free internet computers but they ran extremely slow. The indoor pool...
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Thank you for choosing to stay with us during your most recent trip to Philadelphia. We appreciate your feedback and are thrilled to hear you enjoyed your time with us. We are currently undergoing renovations and believe these improvements will help give the hotel a more updated feel. Should you find yourself back in the Philadelphia area, we encourage you...
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At the end of the day, you're paying for the location, which is great. Walking distance to independence hall, as well as plenty of bars and restaurants. We had to change rooms at first, thought, because our initial room had quite a bit of grime and hair in the bathtub. The second room was a fine, standard room, but as...
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Thank you for taking the time to review our hotel after your most recent stay. We appreciate your feedback and apologize for any inconveniences you may have experienced during your time here. We are extremely excited about the renovations we are currently undergoing and believe these improvements will address the upgrade you suggested. Please come visit us again to see...
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We only spent 24 hrs at this hotel on our way to florida from canada. We were there on january 29th 2012. Nevertheless it was great , we got a pretty good price , the location was ideal to visit the historic part of philly where there is so much to see.
The parking at the hotel is not cheap...
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Thank you for choosing to stay with us here at the Sheraton Society Hill during your most recent trip to Philadelphia. We are happy to hear that you enjoyed your visit and hope you deicide to stay with us again should you find yourself back in Philadelphia.
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I'm typically averse to most atrium styled hotels, but I was more averse to the laborious path to my room. It may seem like something petty to mention, but it is a long walk from the elevator to the rooms in the #140 range.
I was here on business for 2 nights arriving Wednesday morning and it was a challenging...
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Thank you for providing us with your feedback on your most recent stay. We greatly appreciate your review and will make sure to address the issues you raised with our team here at the hotel. We apologize for the inconveniences you encountered during your stay and will work to improve upon them immediately. Should you find yourself back in the...
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