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Hilton Philadelphia City Avenue Hotel Reviews, Philadelphia

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Hilton Philadelphia City Avenue

3.5 of 5
4200 City Avenue, Philadelphia, PA 19131
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Hilton Philadelphia City Avenue
52 traveller photos
Ranked #57 of 84 hotels in Philadelphia
3.0 of 5 stars 181 Reviews
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181 reviews from our community

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Traveller rating
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Date Rating
Poconos, United States
1 review
“Nice Place”
5 of 5 stars Reviewed 8 May 2013

The Hilton was modern, clean, friendly. I can't complain. Was just a little pricey but worth the peace of mind. I stayed overnight and the only complaint I have is a loose shower head that drooped. I didnt report it since I was just staying overnight. No big deal. I would stay here again.

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Review collected in partnership with Hilton Hotels & Resorts

Myrtle Beach, South Carolina
Contributor
14 reviews 14 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Great for Gatherings”
4 of 5 stars Reviewed 7 May 2013

Room was alright but reservations were not accurate. 2 Restaureants. Food was good but service slow at Delmonicos Staff at front desk quite polite and helpful.. They are good at Weddings, Banquers, and Seminars.

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Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review
9 May 2013

Thank you for your recent stay and for taking the time post a review. Your comments are greatly appreciated and truly valued. While it appears that in general you enjoyed your overall stay and found the staff to be warm and inviting, I would like to apologize for the issues you experienced with reservations and some delays in your dinner... More

Penna
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Not what I expected from Hilton”
2 of 5 stars Reviewed 7 May 2013

We stayed here for a wedding. I always thought Hilton was at or near the top when talking about hotels. The rooms are nice, furnishings old. The leather chairs are showing their age as they are cracked. Wifi is extra, breakfast is extra. It seems like everything was extra. If you stay at the Homewood Suites next door (it is... More

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Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review
9 May 2013

Thank you for your recent stay at the hotel and for taking the time to post a review. The feedback that you have provided is greatly appreciated. Your review has provided valuable feedback that will be used to help to improve the operation of the hotel so as to in enhance the overall guest experience. Again thank you for having... More

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Douglasville, Georgia, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great stay at this gem”
4 of 5 stars Reviewed 7 May 2013

Visited Philly for a business trip for a week. The staff at this Hilton property went out of their way to make sure I had all the comforts of home. The hotel restaurant had an exceptional dinner service and a late night bar. I plan on coming back to this property the next time I visit.

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Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review
9 May 2013

Thank you for your recent stay and for taking the time to post a review. It was a pleasure to read that both the hotel and it's Service Team met your expectations and were able to provided you with an pleasant and enjoyable experience. I will be sure to share your very kind comments with all members of the team,... More

New York City, New York
Top Contributor
62 reviews 62 reviews
19 hotel reviews
Reviews in 29 cities Reviews in 29 cities
23 helpful votes 23 helpful votes
“Great People -- Everything Else, Not So Much...”
2 of 5 stars Reviewed 1 May 2013

Given this is a "Hilton" brand hotel, I have expectations on the quality of the hotel, and sadly, City Avenue failed to deliver. It's evident the hotel needs significant upgrading -- the moulding in my room was splitting at the seams, and the wallpaper needed some work. There were no electrical outlets conveniently placed (i.e. on the desk or nightstand),... More

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Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review
3 May 2013

Thank you very much for your recent stay and for taking the time to post a review. Your feedback regarding the physical issues you expereinced in your room was greatly appreciated. this feed back will be use in helping to make any needed improvements so as to better meet our guests needs. I have made not of your very kind... More

Philadelphia, United States
1 review
“You get what you pay for.”
3 of 5 stars Reviewed 28 April 2013

Prepaid a little more through hotel.com than quoted at the desk upon arrival. That's always a disappointment, but so it goes. Room was very musty smelling. Hotel overlooks what appears to be a water treatment pond. Kinda odd that way. On a positive note, it was convenient by bus to the city, and did cost less than staying downtown.

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Review collected in partnership with Hilton Hotels & Resorts

Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review
3 May 2013

Thank you for your recent stay and for taking the time to post a review of your stay. I am sorry that there may have been a rate issue when you checked in. I would definitely try the hotel's website for the best available rates the next time you are looking to book a room. As to the view of... More

Sarasota, Florida
1 review
“Excellent All Around Stay”
5 of 5 stars Reviewed 26 April 2013

I stayed here for 5 days on business. No complaints whatsoever at this exceptional service focused hotel. Prime location for dining, shopping, etc. The customer service from the room service to the bars and restaurants were outstanding. The room was large in size and very comfortable, quiet and safe. All food ordered within the hotel was absolutely delicious. The NY... More

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Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review
27 April 2013

Thank you very much for posting a review of your stay. It was a pleasure to read that both the hotel and it's Service Team met your expectations and contributed to your enjoyable stay. I was happy to see that you were able to find time to use the various hotel amentities including the dining and fitness facilities and they... More

Washington DC, District of Columbia
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Overall a nice stay”
4 of 5 stars Reviewed 12 April 2013

I stayed here for two nights in April of 2013 for business. Overall it was a nice hotel. Pros: - Valet parking was only $10 a night - pretty awesome compared to other Hilton Hotels I have stayed at in Philadelphia. - Lots of restaurants nearby, and near major highways - Friendly and helpful staff - Nice restaurant and bar... More

Was this review helpful? Yes 1
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review
13 April 2013

Thank you for your recent stay and for taking the time to post a review. I was very happy to read that you enjoyed your stay overall and that the hotel and it's Service Team met your expectations and helped in ensuring that your stay was a pleasant one. I am sorry for the issue you experienced with beeping of... More

Bedford Hills, New York, USA
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Nice, well run hotel”
4 of 5 stars Reviewed 11 April 2013

I stayed at the Hilton Philadelphia City avenue for one night on a business trip. It was 1/2 mile from my client so that made sense. I read the reviews and noted the need to use the valet service. I also saw some mediocre reviews, which I now disagree with. I travel nearly every week for business and to go... More

Was this review helpful? Yes
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review
13 April 2013

Thank you for your recent stay and for taking the time for posting a review. I was very happy to read that both the hotel and it's Service Team met your expectations and were able to provide you with an overall enjoyable stay. I will make sure that I share your very kind comments with all members of the team.... More

Stafford, Virginia
Top Contributor
68 reviews 68 reviews
14 hotel reviews
Reviews in 33 cities Reviews in 33 cities
21 helpful votes 21 helpful votes
“Nice hotel, but odd location”
3 of 5 stars Reviewed 9 April 2013

I think of Hilton as a big step up from a Hampton Inn, this hotel was a half a step up, if that. It had a small, but pretty, lobby, concierge service and valet, but that was where the luxury stopped. Our room was clean, well decorated and spacious, but had a horrid view of a crane and water treatment... More

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Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review
11 April 2013

Thank you having stayed at the hotel and for taking the time to have posted a review of yours stay. I would like to personally apologize that the hotel did not meet your expectations in all areas of concern. The hotel and it's Service Team take pride in trying to make each guest's stay a memorable one and I am... More

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Additional Information about Hilton Philadelphia City Avenue

Address: 4200 City Avenue, Philadelphia, PA 19131
Phone Number:
Region: United States > Pennsylvania > Philadelphia
Amenities:
Business Centre Fitness Centre Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #57 of 84 hotels in Philadelphia
Price Range: $$
Hotel Class:3.5 star (3.5*)
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Hilton Hotels, Booking.com, Hotels.com, Expedia, Tingo, Venere and HotelsClick so you can book your Hilton Philadelphia City Avenue reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Philadelphia City Avenue Hotel
Hilton Philadelphia City Avenue Hotel Philadelphia
Hilton Hotel Philadelphia
Hilton Philadelphia
Philadelphia Hilton

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Hilton Philadelphia City Avenue
4200 City Avenue
Philadelphia, PA 19131
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