First of all, the hotel itself: rooms, facilities, staff, etc, are fine. Have stayed here twice. Unfortunately, perhaps because of the location, or the groups they book, they attract an ethnic and LOUD clientele. Lots of socializing, yelling, and door slamming in the halls, ALL night long.
Won't be back, prefer to sleep at night.
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The only thing that made me happy about my stay at the Crowne Plaza Philadelphia West was that I only had to stay one night. When I entered the room I noticed a musty smell, and upon further inspection I noticed stains on the wallpaper—being in a corner room, I presume the smell was mold stemming from a leak in...
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Dear Lara H,
My sincere apologies in regards to the concerns you encountered during your stay. Please be assured that your comments are taken seriously. Along with the Director of Housekeeping & Engineering we will correct these issues and use your feedback as a training tool for our staff to ensure this does not happen in the future.
We look...
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Recently stayed at the Philadelphia West Crowne Plaza and wish I could have that one night of my life back. First, I checked into my room, went to put my Snapple in the fridge and what do you know...old food from a previous guest. Grossed out is an understatement. Then the power outlet in the bathroom wouldn't work. However they...
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Thank you for your comments, we truly understand your feelings and apologize that we weren't able to resolve this issue to your satisfaction after the completion of our formal investigation.
The Crowne Plaza Philadelphia West prides itself on providing a secure and safe environment for our guests and takes an aggressive stance against crime. The hotel has fully investigated the...
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This is a standard 3.25 star hotel with an indoor pool, gym and restaurant on site. The rooms are average with full beds no microwaves or refrigerators. The bathroom does need be to upgrade. Parking in the front of the building is a challenge (especially at night) because there is a Friday's that shares the parking lot. The front desk...
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This hotel is very clean.The service was very good from check in to check out.It also has a nice pool area and work out center.The room was a king size bed with flat screen tv. Room was a nice and clean.We only stayed one night and would stay again if we go back to Philadelphia.
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Quick check in with priorty club. We stayed on executive level which has a small perks room with water coffee, juice, pop and a few snacks. Nothing super special about the excutive floor other than that best I can tell. The bar is open till 10:30/10:45pm and serves a small menu that was just OK. There is literally a TGI...
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I cannot imagine staying anywhere else in Philly! Jack, the door man is just too sweet and VERY helpful!! He deserves, the employee of the YEAR award!! Management, was over the top and VERY accommodating!! Thank you for yet another amazing trip to Philly!!
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Reviewed 28 July 2011
My wife and I brought my daughter to Philadelphia for a graduate interview. I can not say enough how friendly and helpful the staff were to us. Onder at the front desk went out of his way to make sure everything was to our satisfaction. We definitely will stay here again when in Philly.
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I've stayed at this location a couple of times for business trips and I'm not a fan. First I would like to compliment their staff, everyone is very friendly and looking to make your stay as nice as possible.
What I dislike about the hotel is the room.
1. It's obviously been a long time since they have done an...
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We stayed there over Thanksgiving along with a couple of other relatives. Everyone had an excellent experience. The hotel was right off the highway, and the room provided a very comfortable spot for a rest break before heading over to my brother-in-law's for Thanksgiving dinner. We stayed two nights, and the staff was courteous throughout. I ordered room service for...
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