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Four Points by Sheraton Philadelphia Northeast

3.0 of 5
9461 Roosevelt Boulevard, Philadelphia, PA 19114
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Ranked #48 of 84 hotels in Philadelphia
3.5 of 5 stars 144 Reviews
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144 reviews from our community

What travellers say about this hotel
  • Very nice(5)
  • Front desk staff(4)
  • Friendly and helpful(3)
Traveller rating
    49
    42
    26
    17
    10
Only show reviews for Family (41) | Couples (32) | Business (38)
Date Rating
David P
Pittsburgh, Pennsylvania
Senior Contributor
24 reviews
9 helpful votes
4 of 5 stars Reviewed 2 February 2012

Hotel itself is located a good distance from Center City Philadelphia but is easy accessable to the Turnpike and I-95. I typically stay here when I am in the area due to the service I have received thus far. Great staff, check in is a breeze. Try to request a room away from the elevators. I was once put near... More

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Darrin Frowery, General Manager at Four Points by Sheraton Philadelphia Northeast, responded to this review
3 February 2012

Thank you for staying with us and for your review on tripadvisor.com. We take all comments and concerns seriously as we strive to ensure that our guests' experience is always a great one. I am so happy that you enjoyed your stay with us and we appreciate your loyalty to Four Points by Sheraton Philadelphia NE! Your particular comments regarding... More

jharpoth
Moscow
Reviewer
5 reviews
2 helpful votes
4 of 5 stars Reviewed 24 January 2012

It's a good 30 minutes from the center of Philadelphia but I found it easy enough to find. The room was standard quality compared to other Sheratons. For the size of the hotel, the gym really should be bigger, there are 4 treadmills and 1 was not working. I had to wait to use 1. Large breakfast area but not... More

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Darrin Frowery, General Manager at Four Points by Sheraton Philadelphia Northeast, responded to this review
25 January 2012

Thank you so much for staying with us and for your review on tripadvisor.com. I was very pleased that your most recent experience at our property would cause you to stay again and to recommend us to others. Guest loyalty is extremely important to me and so is providing paramount hospitality to our important guests. Looking at your review I... More

ElmhurstGuy
Elmhurst, IL
Senior Reviewer
10 reviews
19 helpful votes
4 of 5 stars Reviewed 16 January 2012

My family and I stayed for two nights over a recent weekend, which was our second stay there. We chose the hotel because of it's proximity to some family we were visiting and their indoor pool. There are a number of reasonable choices of hotels about 5 miles north of this hotel, but just one a few other much lower... More

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Darrin Frowery, General Manager at Four Points by Sheraton Philadelphia Northeast, responded to this review
17 January 2012

Thank you for staying with us and for your review on tripadvisor.com. My name is Darrin Frowery and I am the new General Manager here at the Four Points Philadelphia NE. I am thrilled that you enjoyed your stay and found our staff friendly. While I read that you encountered an issue with your HVAC unit, I am very happy... More

brmusicman
Washington DC, District of Columbia
Top Contributor
319 reviews
163 helpful votes
1 of 5 stars Reviewed 10 January 2012
1
person found this review helpful

As a very frequent traveler, I stay in hotels ~150 nights a year, and I've done that for many years in a row. It has been years since I have stayed in a hotel that was truly this awful. No one should stay here. I needed a hotel for business in northwest Philadelphia; it appeared, judging by brand name alone,... More

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Darrin Frowery, General Manager at Four Points by Sheraton Philadelphia Northeast, responded to this review
30 January 2012

My name is Darrin and I am the new General Manager here at Four Points by Sheraton Philadelphia NE. While I was not the General Manager during your particular stay, I felt compelled to respond to you after I read your review. I am so sorry that you did not have a good experience with us. Instead of making excuses... More

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CrystalB60811
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1 review
1 of 5 stars Reviewed 8 January 2012

Came from out of town in stayed in your hotel. They had fights that broke in hallway where the police was not called. We had children in the room in which the staff of the hotel didn't take in mind that something terrible could have happen. I would never return to your hotel again More

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tanya p
Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed 29 December 2011

The Workers was on point and dedicated to excellent service....Misla made our weekend great!!! Thanks again... More

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Michael S
Levittown, Pennsylvania
1 review
5 of 5 stars Reviewed 26 December 2011

This was my girlfriends and my first time visiting the Four Points by Sheraton and I must say the experience was worth repeating! We checked in rather late so we had the pleasure to meet John the front desk agent at the hotel. John was very accomidating and he explained the hotel ammentities thouroughly with us, which turned out to... More

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AYLevine
Philadelphia, Pennsylvania
1 review
4 of 5 stars Reviewed 18 December 2011

I'm a resident of the city, so I rarely have a need for a night at a hotel but I had some friends coming in from out of town and decided to book a room for a night. From the moment I made the reservation to my check-in the staff was extremely friendly and helpful. This was my first time... More

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VictorW318
Pleasanton, CA
Senior Reviewer
6 reviews
3 of 5 stars Reviewed 18 December 2011

We've stayed here multiple times as it's convenient to family members; what's to say? Friendly staff, clean rooms, good price. We haven't tried the restaurant. There's plenty of eating options in the area, but it's out in the burbs and near NorthEast Philly Airport -- not that any regular airline flys in or out of there (they should!). The only... More

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megalley
Boston, Massachusetts
Contributor
17 reviews
2 helpful votes
4 of 5 stars Reviewed 13 December 2011

The positives are several: staff were friendly and helpful, my room spacious and quiet, the king bed very comfortable, the pool delightful, and the gym well-equipped. I slept soundly. In an area of high-priced lodgings, the Sheraton scores high points for value. A few detractions: the entrance not well marked or lighted, which is a problem on busy Roosevelt Blvd.... More

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patrick brogan, Manager at Four Points by Sheraton Philadelphia Northeast, responded to this review
15 December 2011

I want to thank you for your comments regarding your recent positive visit at the Four Points Sheraton Philadelphia Northeast. You mentioned you got a great nights' sleep in our quiet room, in a most comfortable bed. We are in the process of upgrading all the bedding linens and adding additional pillows to every room. I have addressed the defecient... More

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Four Points by Sheraton Philadelphia Northeast Also Known As

  • Four Points Philadelphia Northeast
  • Sheraton Philadelphia
  • Four Points Philadelphia
  • Philadelphia Sheraton
  • Philadelphia Four Points
Address: 9461 Roosevelt Boulevard, Philadelphia, PA 19114

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Four Points by Sheraton Philadelphia Northeast
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