We use to stay here all the time years ago and loved this place so when traveling decided to revisit. What a mistake! Since the 14 years it has been since we stayed there, I do not think they have done many updates at all. the lobby still looks decent, but the rooms are old and dirty. Lots of mold,... More

First the Good: The staff was excellent. Everyone was pleasant and accommodating. The hotel was clean in the sense of day-to-day cleaning. The Mediocre: The breakfast was not bad, not excellent, just middle of the road for an ES. The evening reception was not as good. Besides the drinks, just pretzels or tortilla chips and dip and/or salsa. The Bad:... More

I spent 8 nights at this hotel. It is your typical Embassy Suites: floor to ceiling atrium with indoor walkways around the perimeter. Check in was a breeze. The hotel staff is friendly and helpful. Housekeeping is usually there early to clean your room and bring fresh towels, so you need to hang your "Do Not Disturb" if you want... More

As a HHonors Diamond member who makes frequent trips to Jacksonville, I usually enjoy staying at this location, but it has gone downhill over the last few months. My biggest concern is the cleanliness, and on the overall conditions of the rooms. On my most recent stay, I was assigned suite 436 which is a larger suite in the "executive"... More

This place needs to be renovated desperately and the entire hotel, to include the rooms ,smells of mildew. The hotel has an inner atrium, all the rooms have big windows facing towards it. A curtain is supposed to provide privacy for anyone going past your room. I'm stressing "supposed to" because the curtains are inadequate, there may as well not... More

I stayed at this property a second time for business, the first time was OK and the second was a nightmare. It's a dated property, old rooms, below average beds, breakfast is Embassy standard. The second stay however, 2 of the 6 in our party were given smoking rooms, and 2 others were told there was no more space and... More

Ok I know it's supposed to be the other way around, but I like to try & end on a positive note. The Ugly: MILDEW & HUMIDITY. Prior to booking, I wish we had known that there are TWO sections to this hotel, a decades-old section (which is roomy, well laid out, & ours even had a bar) and a... More

I have come to this hotel since the late 80's on my visits to Jacksonville ..Haven't stayed here in 5 years..Dirty and mold in bathroom...Rooms and hotel itself in need of major remodelling..On a good note, staff is warm and friendly..Food is okay..Excellent location..just remodel so you can maintain quality and not turn off customers.. More

HHonors member. Booked for one night before cruise. Northern FL chilly this time of year so indoor pool and hot tub was great. Breakfast and evening cocktails included. Gift shop on site for forgotten items. More