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Embassy Suites Hotel Jacksonville - Baymeadows

3.5 of 5
9300 Baymeadows Rd, Jacksonville, FL 32256
Hotel amenities
Ranked #87 of 132 hotels in Jacksonville
3.0 of 5 stars 122 Reviews
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122 reviews from our community

What travellers say about this hotel
  • Indoor pool(4)
  • Hilton Honors(3)
  • Flat screen(3)
  • Very clean(3)
Traveller rating
    22
    30
    28
    25
    17
Only show reviews for Family (32) | Couples (21) | Business (42)
Date Rating
Young2by2
Tampa, Florida
Senior Contributor
24 reviews
11 helpful votes
3 of 5 stars Reviewed 9 February 2012 NEW

I keep hoping this hotel will get better but it never seems to. I have stayed here at least 6 times. This trip was more of the same. This time there were really three big issues. The cleaness of my room. You can see the attached pictures if mold. The second issue was that the bedroom part of my suite... More

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joan3boys
Haddonfield, New Jersey
Top Contributor
50 reviews
120 helpful votes
2 of 5 stars Reviewed 8 February 2012

We use to stay here all the time years ago and loved this place so when traveling decided to revisit. What a mistake! Since the 14 years it has been since we stayed there, I do not think they have done many updates at all. the lobby still looks decent, but the rooms are old and dirty. Lots of mold,... More

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Notenut
Atlanta, Georgia
Contributor
11 reviews
4 helpful votes
3 of 5 stars Reviewed 7 February 2012

First the Good: The staff was excellent. Everyone was pleasant and accommodating. The hotel was clean in the sense of day-to-day cleaning. The Mediocre: The breakfast was not bad, not excellent, just middle of the road for an ES. The evening reception was not as good. Besides the drinks, just pretzels or tortilla chips and dip and/or salsa. The Bad:... More

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northdallastx
Dallas, TX
Senior Contributor
28 reviews
8 helpful votes
4 of 5 stars Reviewed 5 February 2012

I spent 8 nights at this hotel. It is your typical Embassy Suites: floor to ceiling atrium with indoor walkways around the perimeter. Check in was a breeze. The hotel staff is friendly and helpful. Housekeeping is usually there early to clean your room and bring fresh towels, so you need to hang your "Do Not Disturb" if you want... More

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Ravenboy
Baltimore, MD
Senior Contributor
47 reviews
28 helpful votes
2 of 5 stars Reviewed 2 February 2012

As a HHonors Diamond member who makes frequent trips to Jacksonville, I usually enjoy staying at this location, but it has gone downhill over the last few months. My biggest concern is the cleanliness, and on the overall conditions of the rooms. On my most recent stay, I was assigned suite 436 which is a larger suite in the "executive"... More

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Alex Dawes, General Manager at Embassy Suites Hotel Jacksonville - Baymeadows, responded to this review
7 February 2012

Dear Ravenboy Many thanks for your very thorough review. I do agree that we still have some work to do and you have my personal commitment that I will do my upmost to get it done. When you feel like returning, please let me know and I will ensure that you are well looked after. Kind regards Alex Dawes More

Sophie_Baltimore
Baltimore, Maryland
2 reviews
2 of 5 stars Reviewed 25 January 2012

This place needs to be renovated desperately and the entire hotel, to include the rooms ,smells of mildew. The hotel has an inner atrium, all the rooms have big windows facing towards it. A curtain is supposed to provide privacy for anyone going past your room. I'm stressing "supposed to" because the curtains are inadequate, there may as well not... More

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Alex Dawes, General Manager at Embassy Suites Hotel Jacksonville - Baymeadows, responded to this review
27 January 2012

Dear Sophie_Baltimore Thanks for taking the time to share your feedback. We are currently undergoing a series of projects to improve the guest experience at the hotel. Having completed the pool and spa, we have recently been upgrading the bedroom air conditioning units and has dramatically improved the bedroom air flow. Next will be the hotel internet and TV channel... More

jasno
Southern Cal
Reviewer
5 reviews
1 of 5 stars Reviewed 18 January 2012

I stayed at this property a second time for business, the first time was OK and the second was a nightmare. It's a dated property, old rooms, below average beds, breakfast is Embassy standard. The second stay however, 2 of the 6 in our party were given smoking rooms, and 2 others were told there was no more space and... More

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Alex Dawes, General Manager at Embassy Suites Hotel Jacksonville - Baymeadows, responded to this review
19 January 2012

Dear jasno I was very sorry to read about your experience from last October. I will certainly share your feedback with my entire management team here at the hotel to see how better we could have handled you and your colleague's situation. I will also reach out to you offline to see how I can change you and your CEO's... More

DC_JetSetr
D.C.
Senior Reviewer
7 reviews
7 helpful votes
2 of 5 stars Reviewed 16 January 2012
2
people found this review helpful

Ok I know it's supposed to be the other way around, but I like to try & end on a positive note. The Ugly: MILDEW & HUMIDITY. Prior to booking, I wish we had known that there are TWO sections to this hotel, a decades-old section (which is roomy, well laid out, & ours even had a bar) and a... More

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Alex Dawes, General Manager at Embassy Suites Hotel Jacksonville - Baymeadows, responded to this review
19 January 2012

Dear DC_JetSetr Thanks for the very detailed review and I am sorry that your first room was not working as it should be. We replaced a number of our air conditioning units in the front building late last year and our aim is to address the remainder of them this year. The pool is fixed - unfortunately while you were... More

mikenchris
New York
Senior Contributor
23 reviews
12 helpful votes
2 of 5 stars Reviewed 16 January 2012

I have come to this hotel since the late 80's on my visits to Jacksonville ..Haven't stayed here in 5 years..Dirty and mold in bathroom...Rooms and hotel itself in need of major remodelling..On a good note, staff is warm and friendly..Food is okay..Excellent location..just remodel so you can maintain quality and not turn off customers.. More

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Alex Dawes, General Manager at Embassy Suites Hotel Jacksonville - Baymeadows, responded to this review
19 January 2012

Dear mikenchris Thanks for the review - I will reach out to you offline so I can check that we have already fixed the bathroom. Thanks for coming back to us after 5 years away! Kind regards Alex Dawes More

3DStiles
Knoxville, Tennessee
Senior Contributor
23 reviews
9 helpful votes
4 of 5 stars Reviewed 11 January 2012

HHonors member. Booked for one night before cruise. Northern FL chilly this time of year so indoor pool and hot tub was great. Breakfast and evening cocktails included. Gift shop on site for forgotten items. More

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Alex Dawes, General Manager at Embassy Suites Hotel Jacksonville - Baymeadows, responded to this review
13 January 2012

Dear 3DStiles Thanks for the review and for being a Hilton Honors member - we really appreciate your loyalty. We hope you enjoyed your cruise and warmed up! Come back and see us again soon. Kind regards Alex Dawes More

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Embassy Suites Hotel Jacksonville - Baymeadows Also Known As

  • Embassy Suites Hotel Jacksonville
  • Embassy Suites Jacksonville
  • Jacksonville Embassy Suites
Address: 9300 Baymeadows Rd, Jacksonville, FL 32256

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Embassy Suites Hotel Jacksonville - Baymeadows
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