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Omni Jacksonville Hotel

4.0 of 5
245 Water St., Jacksonville, FL 32202
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Omni Jacksonville Hotel
Ranked #39 of 132 hotels in Jacksonville
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308 reviews from our community

Traveller rating
    121
    105
    43
    26
    13
See reviews for
Families
34
 
Couples
86
 
Solo
24
 
Business
99
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
washington, d.c.
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 22 May 2013 NEW

When I travel to Jacksonville, I always try to get a booking at the Omni because of the staff. One time I knew I wouldnt be arriving until midnight so I called ahead. When I arrived, they had signed me up for their honors program (cant quite remember what omni callls their program), had me all checked in, and a... More

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1 review
5 of 5 stars Reviewed 19 May 2013 NEW via mobile

We arrived May 17, 2013 for the weekend. Hotel staff provided great customer service! Rooms were very clean. The food at the J Bar is awesome including the drinks. Great bartender during the day(Saturday). The late evening bartender was okay (Saturday) May 18th 2013.Overall great place to stay. Will be returning soon! Renee'

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Bluffton, SC
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 19 May 2013 NEW via mobile

We stayed a night at the omni and had a great nights sleep. The beds were vey comfortable and the room was very clean. We enjoyed the J lounge and had excellent service from the waitress there, the endless summer martini was delicious. It was a short walk to the riverwalk and in a safe location. The omni was excellent... More

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Tallahassee, Florida, United States
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 17 May 2013 NEW

This is a wonderful, secure place to stay. Overlooks the river, close to lots f restaurants and entertainment. Love staying here. There coffee to my door every morning starts my day off right. Only problem is parking. Better to use the valet service, they o a great job too.

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Germantown, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 17 May 2013 NEW via mobile

Restaurant was very good both the service staff and food. Pleasantly unusual for a smaller downtown hotel. The price was well below what I have found in other downtown hotels, valets, staff everyone was fist rate, very clean enjoyed the stay for a roasd warrior

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New York
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 16 May 2013

Omni's never disappoint and this one was no exception. The hotel is in walking distance to the shops and restaurants at the Riverwalk. The rooms are large and nice and the hotel staff is very helpful and friendly.

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See 2 more reviews by Becky B for Jacksonville
The Villages
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 13 May 2013

Stayed at the Omni for one night and wasn't impressed. There is absolutely no free parking in or around the hotel. Minimum, $15-$20 to park anywhere near it. No book in the room to explain the hotel's amenities/policies/extra charges. Only thing there was a menu book. My husband tried to access the Internet and couldn't do it. The next morning,... More

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See 2 more reviews by Zalarians for Jacksonville
OmniMgr, Manager at Omni Jacksonville Hotel, responded to this review
15 May 2013

Thank you for staying with the Omni Jacksonville recently and for providing feedback. Unfortunetly like most downtown hotels, parking is very limited and at a premium. Omni does not own its own parking garage and therefore has limited options to negotiate parking rates. We do apologize for not offering our Select Guest Program to you during your arrival. It includes... More

Florida
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 8 May 2013

Reception staff was helpful and friendly. Each day there was fruit and lemonade in the lobby on the way to the elevators. My room was a king suite, very spacious, good views of the river and very clean. The rooms are generally quiet but in the morning neighboring room doors can be heard slamming closed. If I were to return... More

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Tampa, Florida
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 7 May 2013

Been going to the Omni for years. It is a very nice hotel with comfortable rooms, most with decent river and downtown views. The staff is very helpful and friendly, which only adds to the excellent experience staying here.

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See 2 more reviews by Gatorfan-Craig for Jacksonville
Pasadena, Maryland
Top Contributor
73 reviews 73 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 5 May 2013

The Valet staff was wonderful, but it was a $20 charge. Be aware of that so it doesn't come as s surprise. I read about it in other reviews so I knew it was coming. Check in staff was very friendly. The hotel bar was not what I expected because the patrons were throwing food at each other (the trail... More

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OmniMgr, Manager at Omni Jacksonville Hotel, responded to this review
7 May 2013

We appreciate your comments and apologize if some of the other patrons of our hotel detracted from your experience. If you return, please do not hesitate to reach out to us if there are any concerns we can address to make your stay more enjoyable. More

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Additional Information about Omni Jacksonville Hotel

Also Known As:
Omni Hotel Jacksonville
Omni Jacksonville
Jacksonville Omni
Address: 245 Water St., Jacksonville, FL 32202
Phone Number:
Region: United States > Florida > Jacksonville
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotels in Jacksonville
#44 Family Hotels in Jacksonville
Price Range: $$
Hotel Class:4 star (4*)
Reservation Options:
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Omni Jacksonville Hotel
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