Holiday Inn Boston Brookline

Also Known As:: Holiday Inn Boston Brookline Hotel; Holiday Inn Boston Brookline Hotel Brookline; Holiday Inn Brookline; Brookline Holiday Inn

Address: 1200 Beacon Street, Brookline, MA 02446

Phone Number:

Region: United States > Massachusetts > Brookline

Amenities:

Business Centre Fitness Centre Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access

Hotel Style:

Ranked #2 of 3 hotels in Brookline

Price Range: $$

Hotel Class:3 star (3*)

Official Description (provided by the hotel):: Millions of Dollars of Renovation..Millions of Reasons to Stay! Holiday Inn Brookline-Boston hotel is located just minutes from downtown Boston amidst the charming brownstones and tree-lined streets of historic Brookline. Our hotel is near Boston University, Boston College, Hynes Convention Center, Fenway Park (home of the Boston Red Sox) and many Boston Hospitals, including Children's Hospital, Brigham and Women's Hospital and Dana Farber Cancer Institute. The hotel offers free shuttle service to the Longwood Medical Area.The Holiday Inn Boston Brookline has a beautiful hotel lounge and restaurant with room service located on our first floor serving you in our 6-story atrium under umbrellas and arches central to our indoor heated pool. This 225 room, pet-friendly Boston hotel also offers free Wi-Fi, fitness room, guest laundry and dry cleaning services, bell service, and an on-site parking garage.Planning a Boston wedding reception, event, or corporate meeting? Let the Holiday Inn Brookline-Boston hotel be your event venue. Our hotel has 4 large hotel meeting rooms accommodating 4 to 400 guests. We have a dedicated and friendly staff here to assist you with all of your event planning needs. Discover all Boston has to offer at the Holiday Inn Boston-Brookline hotel. ... more less

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240 reviews from our community

See which rooms travellers prefer - 63 traveller tips

Donald L

1 review

“Holiday Inn, Brookline, MA”

Reviewed 12 May 2013

Hotel room was okay and on the most part clean. Front desk people were very helpful and friendly, always had a smile. Can't say the same for one of the Asst. Mgr., took me 3 calls before I got to talk with him, left messages on his voice mail, but never returned my calls, 3rd time when I complained ,... More

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I am glad that you found the staff helpful and friendly, and will make sure that I let the housekeeping staff know the rooms were clean. In regards to the assistant manager, I am taken back, as I have never had an issue with him reaching back out with our guests, for any question or issue, but will certainly use... More

MilesMom49

Raleigh, North Carolina

Reviewer

3 reviews

Reviews in 3 cities

1 helpful vote

“Better than expected”

Reviewed 8 May 2013

After reading reviews of the hotel, I expected to worst. My family had booked rooms for a wedding and even though we didn't get the best room (since we needed one earlier than regular check-in), it was just fine - clean, comfortable and no HVAC issues at all. Even noise was not an issue (except for one instance, more on... More

Thank you for your nice comments regarding the staff, as it is always refreshing to hear. I am glad that you found no issues with the a/c as those previously have been addressed and corrected. We will make sure that our housekeeping staff ensures that the TV guide is in the room, as it can be time consuming to search... More

MLH828

Galena,IL

Top Contributor

66 reviews

6 hotel reviews

Reviews in 24 cities

22 helpful votes

“Lower Your Expectations to Avoid Disappointment”

Reviewed 7 May 2013

The only reason I would again stay at this property is its convenient location to family in Brookline. The location is great, right on Beacon St, close walking distance to shopping, restaurants, hospitals, etc. I think I was assigned the worst room in the hotel after booking online via Holiday Inn's website. My room was first floor, closest to the... More

We are disappointed that your experience at the hotel during your resent stay was not satisfactory. The hotel has several different room types and room configurations, and am glad that you were able to finally get a room that was better suited for you, as some of our rooms do indeed have stand up showers rather than tubs. I can... More

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trekdean

Redondo Beach, CA

2 reviews

Reviews in 2 cities

“Do not stay here unless you are ok with no AC”

Reviewed 6 May 2013

t is now220am as I write this review. I have returned to my 3 Rd room as it is cooler than the 4Th I was offered. temperatures of 76 then 78 then the one I am in now of 73 the last room was 74 I complained at the front desk about it however I received the answer sorry but... More

I am at a loss for words, especially in regards to the staff interaction you experienced, and for that please accept my sincerest apologies. We will certainly use this experience to take corrective measures to ensure that these occurrences do not happen in the future. We did have a a/c challenge with our cooling tower that has since been corrected,... More

BostonMarathon2013

“Stellar service during Boston Marathon. Fixed our room problem and went beyond the call of duty.”

Reviewed 2 May 2013 via mobile

We had an outstanding stay during the Boston marathon weekend. They made our visit very comfortable and pleasant after initial room issue. The food was great and the view too. Close to everything. They handled the huge crowd well. Thank you staff! See you again...

We can't thank you enough for your kind words, as it was trying time for all of us, as the staff rose to the occasion as the events unfolded all week. We hope to see you the next time you are in the area, Boston Strong! More

Claire F

Boston, Massachusetts

“Complete lack of customer service”

Reviewed 30 April 2013

Worst experience ever. I attended a 2-day conference there, ran into some problems in the parking garage which could be easily resolved. I was charged the full overnight parking fee instead of the reduced daytime fee that was advertized to conference participants. I have personally gone back to ask for a refund, with no results. The manager, Michael Doucette promises... More

Thank you for your feedback, and we apologize for any inconvenience. In regards to the AC unit in the conference room, was caused by a faulty compressor that has been since replaced. We did look into the overcharge for your parking, an honest mistake on our part, and I understand that you were refunded your money. Thank you again for... More

erubinov

Tel Aviv, Israel

Senior Contributor

26 reviews

14 hotel reviews

Reviews in 12 cities

21 helpful votes

“Does the job.”

If you are in Brookline and need a place to stay nearby, you actually have only one option: the Holiday inn. The hotel is OK. The rooms are not big but not tiny either. There is an indoor swimming pool in the middle of the ground floor. convenient if you have children but adults , in my opinion, will not... More

Was this review helpful? Yes 1

Thank you for your comments regarding the service, as the staff tries to ensure every guest has a great experience. The hotel has a unique layout, with each area providing several different options for our guests based on their specific needs. The hotel is competitively priced, again with the different room choices, something for most price points, and during certain... More

Lakeeffectfamily

Skaneateles, New York

Senior Reviewer

10 reviews

Reviews in 7 cities

8 helpful votes

“Great location, but hotel needs updating”

Reviewed 27 April 2013

Great location in Brookline w/easy walk to Simmons College and adjoining campuses/hospitals and shops in the Brookline. Hotel could use some updating & repairs. IE windows in room are older and "foggy" as moisture is trapped between panes and this impairs view of neighborhood. Carpet in room and paint is worn in areas. Typical and blah overall. Parking garage remote... More

Indeed we are very close to many colleges and universities,a perfect location to explore them. We appreciate your feedback, and are working on replacing the glass in our exterior rooms as we have completed 5 of the 6 floors. In addition we provide preventative maintenance and do address the conditional items in the rooms on a regular basis. We recently... More

sportypuss

Dublin, Ireland

4 reviews

3 hotel reviews

Reviews in 4 cities

2 helpful votes

“Great location, basic but clean, lovely staff.”

I stayed in this hotel in March/April 2013. It is ideally located for touring around Boston. The staff in the hotel were extremely helpful and the waiter who served us on the couple of nights we ate in was a gentleman. The food is lovely. The room is basic but clean. It is cleaned every day and towels changed daily.... More

Thank you for taking the time to write us, we certainly appreciate the feedback, and we are pleased that you found your stay and staff to your liking. We will make sure to mention the positive comments regarding the food to the chef and kitchen staff. We will send you an e-mail privately to inquire about the noise from the... More

HelenaManor

Newton, Massachusetts

“strongly discourage anyone from staying or hosting an event at this hotel”

Reviewed 15 April 2013

I strongly discourage anyone from staying or hosting an event at this hotel. The following complaints apply to a Bar Mitzvah party for my son which took place in April, 2013. We had booked the Holiday Inn in September of 2012, half a year in advance, for Bar Mitzvah party for my son, We had spent a very large amount... More

Dear HelenaManor, Thank you for taking the time to express your thoughts and concerns. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Please accept our deepest apologies for the inconvenience and disappointment you had with the unacceptable service you received. Rest assured that your... More

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Holiday Inn Boston Brookline Hotel Reviews, Brookline

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