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All 88 Gatlinburg hotels

Hilton Garden Inn Gatlinburg Downtown

635 River Road, Gatlinburg, TN 37738
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Ranked #10 of 88 hotels in Gatlinburg
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396 reviews from our community

Traveller rating
    214
    116
    42
    16
    8
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Families
120
 
Couples
193
 
Solo
9
 
Business
20
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 18 June 2013 NEW via mobile

We stayed at the Hilton Garden Inn in Gatlinburg during our family summer vacation. The hotel is located on River Rd, a walking distance to the main strip of Parkway. The hotel is clean & quite. The hotel staffs are very friendly. Especially the F & B staffs...they provided us with exceptional service. Breakfast is not included but they do... More

Was this review helpful? Yes
See 2 more reviews by Alovesobig for Gatlinburg
Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review
19 June 2013

Hi there, Alovesobig. Thank you for staying with us and posting your review. I'm very glad to hear that you and such a great time with us and making that special shout out to our F&B staff. They are such a crucial part of your experience if you choose to dine with us. I'm glad you were able to experience... More

Marietta, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 17 June 2013 NEW

This hotel is awesome! The rooms are nice, the courtyard is beautiful, the bar has an awesome happy hour, and the location is spot on! So peaceful to have the river right outside of your window! Must stay!

Was this review helpful? Yes
Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review
19 June 2013

Hello Michelle S, thank you so much for staying with us and sharing your kind comments. I love to see the title "Best hotel in Gatlinburg". This is what me and my staff strive day in and day out. We want your expecations to be exceeded in every way, and I'm glad to see this was the case. Thank you... More

Woodstock, Illinois
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 15 June 2013 NEW

We absolutely enjoyed our stay here! It is located in a very central place in downtown Gatlinburg, yet it's on a side street so it's a bit removed from the hustle and bustle of the main drag. We found it to be very clean with a friendly staff. We especially loved the free cookies available at the front desk and... More

Was this review helpful? Yes
See 3 more reviews by MotherDaughterDuoFun for Gatlinburg
Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review
17 June 2013

Hi there MotherDaughterDuoFun, I'm glad to hear that you enjoyed your stay so much. It makes my job in responding so much easier this way :). I hope that you will continue to make Hilton Garden Inn your lodging choice for many more trips back to Gatlinburg. Thank you again and if I can ever be of any assistance please... More

Lucasville
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 14 June 2013 NEW

My husband and I travelled through Gatlinburg on our way to Florida. When vacationing Gatlinburg we usually rent a cabin. However, for a one night stay we chose to stay at the Hilton Garden Inn. We were extremely pleased with our decision. The location is awesome; a nice walk to the downtown entertainment! We also are extremely impressed with the... More

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Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review
17 June 2013

Hello Joyce B, thank you for staying with us and taking the opportunity to write a review over your stay. I am so happy to hear that you enjoyed your stay with us. We will definitely need to get you back for a longer visit with us! I always love to see comments about the staff being friendly. This means... More

Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 11 June 2013 via mobile

We stayed at this hotel due to only being in Gatlinburg for one night. The staff were super nice. Our room was exactly what we expected and were very pleased. The jacuzzi was nice after walking around all day. This hotel made it very convenient to shop downtown and enjoy the restaurants. We had a balcony with a sitting area... More

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See 4 more reviews by Srbh8779 for Gatlinburg
Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review
12 June 2013

Hello Srbh8779, thank you for choosing to stay with us and posting your review. I'm very glad to see that you enjoyed your stay so much. The goal of our staff is to meet and exceed your expectations and it appears that we have met that goal. So when we hear comments such as your about how our staff was... More

Louisville Kentucky
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 11 June 2013

I have mixed feelings about this place. We came to Gatlinburg so my daughter could attend a workshop at the Arrowmont Art School, arriving 2 days early to enjoy a mini vacation. Its great that this hotel is LEEDs certified...except I did see a guest smoking by the entrance The location is good....except I didn't like walking through a parking... More

Was this review helpful? Yes
See 4 more reviews by merrylucy for Gatlinburg
Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review
12 June 2013

Hi there merrylucy, thank you for staying with us and posting your review. I'm very sorry to hear that you did not enjoy Gatlinburg as much as you would have hoped to. I'm also sorry to hear that your room was not up to the standards that you have or we have. Please know that anytime you have any issues,... More

Dahlonega, Georgia
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 10 June 2013

This was our 4 visit to this hotel....as usual, top knotch! Our room was $139 weekdays and $169 on weekend. It included fireplace and jacuzzi bath. The in house bar was great for half price snack and drinks during happy hour. The only con is the cost for breakfast. I think that if I am dropping $550 for 3 night,... More

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See 2 more reviews by Alan R for Gatlinburg
Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review
11 June 2013

Hello Alan R, thank you for staying with us and posting your review. While I'm sorry to see the score for value be effected because of breakfast, i am happy to hear that we are now your "go to" destination. Thank you very much for mentioning my name on your review. I'm glad to know that I made enough of... More

Mandeville, United States
1 review
5 of 5 stars Reviewed 10 June 2013

Nice Hotel location across from the river which we could see from our balcony and hear the water. The breakfast was good as you could order hot food. The dinner menu had a good varity and was as good as any of the restaurants in the area.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review
11 June 2013

Hello George S, thank you for taking the time to write a review for your stay. I'm glad to see that you enjoyed the restaurant so much. Our restaurant staff always does a great job in providing great service and great quality food. I'm just glad that you were able to witness that first hand. I hope that you will... More

gallatin, United States
1 review
5 of 5 stars Reviewed 10 June 2013

great everything!! we will be back, would highly rate this place. didn't understand when breakfast charges apply.first morning coffee and cereal free, had more food the next morning and was charged. probably had to do with the egg and bacon section

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review
11 June 2013

Rollow C, thank you for staying with us and posting your review on TripAdvisor. I'm glad to see that you enjoyed your stay with us and I hope that you will continue to make Hilton Garden Inn your lodging choice for many more trips back to Gatlinburg. Thank you again and if I can ever be of any assistance please... More

Dover
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 9 June 2013

Three of us just spent five nights at the Garden Inn and we all loved it. The staff provided wonderful friendly service with a smile. They were great at getting stuff done especially Alton, the evening front desk person. The location is extraordinary. There's a river with small rapids across the road, access to the Great Smokey Mountains' Gatlinburg trail... More

Was this review helpful? Yes
Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review
11 June 2013

DoverJungleboy, thank you for your recent stay with us and posting your very thoughtful review on TripAdvisor. I know that Alton, Jack, Corey, Norma, Matt, and Olivia will be very greatful that you thought enough about them to mention them by name on your review. The goal of our staff is to assist in making your vacation experience a positive... More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Hot tub(30)
  • Very clean(29)
  • Indoor pool(27)
  • Main strip(13)
  • Great location(11)
  • River road(9)
  • Fire pits(9)
  • Breakfast buffet(7)
  • Friendly and helpful(6)
  • King bed(5)

Additional Information about Hilton Garden Inn Gatlinburg Downtown

Address: 635 River Road, Gatlinburg, TN 37738
Phone Number:
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Onsen Hotels in Gatlinburg
#2 Business Hotels in Gatlinburg
#6 Romantic Hotels in Gatlinburg
#16 Family Hotels in Gatlinburg
Price Range: $$
Official Description (provided by the hotel):
The Hilton Garden Inn Gatlinburg hotel in Tennessee is conveniently located on River Road less than 100 yards to the entrance of The Great Smoky Mountain National Park. Our hotel offers the natural attraction of the mountains and sounds of the nearby creeks. Come visit higher ground at our Hilton Garden Inn Gatlinburg. We are proud to be the very first hotel in the state of Tennessee to pursue our LEED (Leadership in Energy and Environmental Design) Certification, with many 'green' features including a chemical-free saltwater pool and hot tub, pervious hand-laid brick parking lot, in-room recycling and much more. Whether business, vacation, or weekend getaway brings you to Gatlinburg, Tennessee, our courteous hotel staff looks forward to welcoming you to our new home. ... more   less 
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Also Known As:
Hilton Garden Inn Gatlinburg Downtown Hotel Gatlinburg
Hilton Garden Inn Gatlinburg Downtown Hotel
Hilton Garden Inn Gatlinburg

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