Made reservations 8 mo. in advance for two rooms for my husband and I, my brother and his wife going down for the car show. Got there to our adjoining rooms and when we went in - someone else was already there. When I made the reservations I asked for a handicapped room for my brother. When we got there... More

Protect yourself and your family. DON'T STAY HERE! Someone went into our room while we were out and took our debit card and got $300.00 from it at the Tramway Mall ATM. We had to make a police report. General Managment "Mary" did not care or want to help, in fact she even made a comment directing she felt we... More

Upon checking in to the room we found out that the elevator was stuck between floors with people inside. This was at 7:00PM on the 4th of July. This is a 6 floor facility and we were on the 5th floor. We went to check the room and found it tainted with smoke odor. We requested a smoke free room.... More

Thought by the pictures I would enjoy this hotel, unfortunatley that did not happen. The pictures viewed by myself and friends were very deceptive. When we arrived to the room the carpets were filthy, the appliances were rusted, and the furniture was molded. The walls and curtins were water marked and ehte smell was unbearable. Also, I must warn you... More

This is by far the dirtiest most run down place I have ever stayed. First off they messed up our reservation along with the guy in front of me. He kept looking at rooms they were offering and said each on was worst than the one they were in> Our carpet looked like it had been pulled away from the... More

My family and I go there everytime we go to Pigeon Foerge!!My youngest daughter learnt how to swim there!!!The staff are NICE,beds/hotel are nice and clean!!!I would HIGHLY recomened this hotel!!We are making reservations TODAY!!!!This will be our 6-or-7th time,and we LOVE IT!!! More

We booked the king jacuzzi suite for a relaxing get-away. When we arrived we knew something was wrong by the elevator. Floor was in disrepair. We got into the room and we quickly noticed the dirty, old carpet, hole in the wall, and a slight odor to the room. We thought, oh well - "we will be spending most of... More

DO NOT. I REPEAT! DO NOT stay here! NO REFUND at all if you check out early. BAD SERVICE. NO GOOD WiFI. I disconnected every 2 minutes. NO WONDER IT WAS EMPTY.. More

Absolutely disgusting! Carpet was dirty, the door casing in the bathroom was chewed up from a dog.The fireplace had a gas smell so strong even when it was turned off. The toilet had a leak from the base with a brown liquid seeping out. The blanket on the bed was too small for the mattress , the sofa was so... More