This property was very dated, and could use a facelift for sure. Check-in FD was friendly and very knowledgable about the city. The property is centrally located within walking distance to the strip. Pool wasn't heated, which was a turn-off for sure, left to early to judge breakfast. Room was clean, although dated. Balcony over looking river was a nice... More

Not a bad place to say but for the price you pay you would naturally expect nicer rooms. We stayed in a King bed thats closest to the main street. Balcony is very small but overlooks the creek and the tables at the restaurant next door. The water pressure was mediocre. There was not a globe over the light fixture... More

Older property with office and main building located behind Howard's on the parkway. My room was in the Bon Aire building which is located up the hill beside Summit Manor Condos. Steep driveway, but they have an elevator that you can take down to street level. Room was nice enough with a good sized balcony. Bottom line I would stay... More

The first room, besides being right next to a walkway being fixed a the pool filled with junk from the walkway (really disgusting) also had a window with a broken lock - on the first floor. When it could t be fixed, I got the room next door. That lock was broken too so eventually I got another room. This... More

Nothing fancy but everything was clean. We stayed in the building behind the main building which I wasn't happy about at first but we had a nice view of the Space Needle and mountains. The hotel was hosting a prom that night so we were probably very lucky to be housed away from the main building. We chose the hotel... More

Stayed at this location several times and will continue to come back. The front desk clerk is amazing; very kind & accomidating. The rooms could use a little updating, but have always been clean and everything works properly. Bathrooms have nice shower heads & all the hot water you can run. (after a recent stay at another location in Gatlinburg,... More

My husband and I recently stayed 3 nights here for our Anniversary. We arrived almost an hour early for check-in and were told our room was ready and we could go ahead and check-in. The front desk cleark was very nice and helpful, he told us that we could stay an extra hour after check-out time and if we wanted... More

Made spur-of-the-moment reservations at this location so that we could be located in the end of the parkway closest to the national park entrance. We arrive two hours early of the 3:00 PM check-in but our room was ready. We were greeted by the general manager and quickly given our keys/cards. When I experienced failure trying to connect to the... More

There's nothing like arriving at a hotel, after hours of driving, To be greeted by a smiling face and a welcome greeting. Thank you Vincent! The hotel was nice, only 100' from the parkway, so you have the convenience of being close without the noise. Room was clean, had two sinks, which was nice, and a private balcony over the... More