We were greeted right away by Alexis, the front desk clerk. She has a great personality and answered any questions we had. While the rooms are not perfect, renovations are underway. We found the rooms to be quite acceptable. They were clean, did not smell, everything worked (including Wi-Fi). This hotel is not in the heart of Gatlinburg, however, we...
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Thank you for your GREAT review. We are really working hard on trying to get our hotel renovated. We will have it all done by summer this year. An the wifi we have had some work done on it and being in the mountains is hard to keep it. We really try to make sure that everything works properly. Thank...
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It was your typical standard hotel. It was clean. My only complaint was that the pillows were too flat.
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Thank you for writing this review. As for your complaint i hope we did all we could to get you thicker pillows. We do have new pillows in our hotel, along with new box springs and we are getting new mattresses for all our rooms. We hope to see you next time and we will be sure to give you...
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When we got their the front desk lady was nice and check in was smooth we got to out room and was clean and comfortable. I stayed in a 2 queen bed fireplace room. The next day we went down for breakfast. They had bagels,teddy bear shaped,waffles,coffee,fruit,juice,milk and cereal.
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I'm am happy to hear you and your family had a enjoyable stay here at the Red Roof Inn in Gatlinburg. Thank you for writing this review, i can not stress enough how much we all appreciate your positive reviews. We look forward to hearing from you again on your next trip to the area!
Thank you!
Mike Patel
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So it's dated and not "top of the class" but if you want MORE money to spend on attractions and souvenirs and if you want to enjoy your time out on the town (You are only in your room to SLEEP anyway) the beds are clean and the rooms are clean. There was no dirt or grime. I have seen...
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i greatly appreciate your pleasant review on TripAdvisor web site, My staff and I love reading these reviews when they come through. So on behalf of all of us here, Thank you! We all take great pride in keeping all our rooms clean and guest ready. I'm glad you all enjoyed your stay here and the Great Smoky Mountains. We...
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Rooms are old, the beds were very worn out, the Free WI-FI did not work even after asking for help twice (had a laptop and 3 smart phones - non worked). The breakfast was bad and ants all over a table - in the WINTER! Would NEVER stay again.
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Thank you visiting this property and writing a review. I apologize for the inconveniences you experienced on your trip and hope the staff helped while you were here to make it better. The Wi-Fi is hard to come by because of our location, again i apologize for this inconvenience. We have on going remodeling and are looking forward to all...
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the motel was ok for th money, however the pictures online were very misleading. It was very nice looking online but not so much in person. It lists aquarium in the title so I assumed it was close to the aquarium NOPE not even close. Needs updated very badly. Beds were very uncomfortable.
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We would first like to thank you so much for writing a review for us. We understand that your stay was not a pleasant one. Here at our hotel we have many types of room. We have King Themed room, King with fire places, Standard two Queen room, Two Queens with fire places, Standard Kings, Two bed room apartments and...
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I booked this room through the Red Roof website at the last minute. Almost all of Gatlinburg was either sold out or over priced due to the Friday night Christmas Parade and other special events in the area. This hotel was about half the cost of similar properties a bit further downtown.
After booking, I read the last couple of...
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I'm so excited to hear that you had a memorable stay at the Red Roof, Aquarium. we are a little walk away from the "main drag" but a very comfortable and quick one. We are conveniently located at the beginning of Gatlinburg, which makes it very easy to access the "spur" from Gatlinburg to Pigeon Forge in a very short...
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The rooms were clean but that is the only nice thing I can say for it. The rooms were outdated and smelled like a nursing home. It was also very far away from the attractions of Gatlinburg and nowhere NEAR the Aquarium. Will not be staying here again.
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Thank you for this review. We our in the process of remodeling each room we have here. thank you for the positive of the cleanliness, we take pride in each room we clean. we are hoping for all the remodeling to be done by the summer of 2012. I encourage you to come back and see what progress we have...
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If you want a Hotel that has great breakfast and other amenities, Don't book this one. Don't miss understand, the room was clean and had no bed bugs,(a friend of mine is a exterminator for hotels with bed bugs. He showed us what to look for.) and the staff was friendly. But it had nothing else to recommend it. There...
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Thank you for taking the time to write this review on TripAdvisor. I am sorry you were unsatisfied with our amenities. Our rooms offer fireplaces, jacuzzi's ,balconies, refrigerators, microwaves, WI-Fi and free breakfast. Our breakfast on the weekends consist of, freshly baked Pillsbury biscuit's and freshly made gravy. I apologize that you did not enjoy the complimentary breakfast. We do...
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I will get right to it on my stay here...I booked the stay by calling this hotel and everything was a breeze. The young lady that works the late shift was very helpful and answered all my questions. I wanted to spend Veteran's Day in the area, as a Veteran and chose this hotel due to the fact that it...
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Thank you so much for taking the time to write this review. First off, I am very excited to hear you had a great vacation and a pleasant stay at my property. Secondly, i would like to apologize for the uncomfortable mattresses that were in your room. For the past month i have been in the process of selecting new...
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